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Product Operations Administrator Jobs
Company | Minna Technologies |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Software Development,Banking |
Expires | 2023-06-23 |
Posted at | 11 months ago |
We are looking for The Product Operation Administrator - US Shift who plays an essential role in enabling us to successfully handle incoming cancellations and supporting inquiries from end-users. This position offers a revolving schedule, perfect for those seeking varied hours or looking to earn income. The main focus of the product operation administrator will be to administer our cancellations in a timely and compliant way, ensuring that we are meeting our SLAs, while working within our order system to handle subscription actions, such as cancellations.
Role Scope
- Pull information from our internal system to support Account Management, Sales, and other queries for action processing or merchant-level statuses.
- Handle customer service towards end-users with a friendly tone in an efficient way via chat, email and other channels.
- Monitor cancellation status for Merchants
- Initiate different workflows for cancellations at each stage of a cancellation journey with merchants.
- Understand Minna’s Merchant Registry and the different classifications for merchants, services, categories, etc.
- Handle cancellations with efficiency
- Understand the terms of subscriptions.
Requirements
- At least 1-2 years of experience in previous administrative roles
- Appreciate routine tasks where you can follow clear instructions
- Good judgement about how to deliver the very best experience for our customers.
- Fluent in English and comfortable working full-time in it
- Keen to work in a fast-paced and technologically advanced environment
- Able to balance speed and quality
- Looking for a role where they can work evenings and weekends.
About us
Minna connects global banks and fintech with subscription businesses to give consumers self-serve subscription management in-app. Minna is a technology partner to top-tier financial institutions, fintech and subscription businesses, providing subscription management functionality for 20+ million banking and fintech customers across the United States, United Kingdom and Europe.
Join us to create a problem-free subscription economy!
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