Credit Balance Specialist - Remote

Why Us?
With a mantra of Empowering Human Potential, Hanger, Inc. is the world's premier provider of orthotic and prosthetic (O&P) services and products, offering the most advanced O&P solutions, clinically differentiated programs and unsurpassed customer service. Hanger's Patient Care segment is the largest owner and operator of O&P patient care clinics nationwide. Through its Products & Services segment, Hanger distributes branded and private label O&P devices, products and components, and provides rehabilitative solutions to the broader market. With 160 years of clinical excellence and innovation, Hanger's vision is to lead the orthotic and prosthetic markets by providing superior patient care, outcomes, services and value. Collectively, Hanger employees touch thousands of lives each day, helping people achieve new levels of mobility and freedom.
Could This Be For You?
We are seeking a Credit Balance Specialist - Remote to ensure collections for services provided is accurate, timely and fully documented. Provide efficient account reconciliation through excellent reimbursement practices while ensuring compliance with relevant laws, regulations and established Hanger policies and compliance programs. Provides strict adherence to adjustment, refund and write-off policies/procedures as outlined in Hanger Clinics Standard Operating Procedures.
Your Impact

• May place calls or send messages to those with unresolved issues.
• Review and monitor assigned encounters and all applicable collection reports
• Effective communication with Patient Care Clinics related to reconciliation efforts
• Reconciles accounts that result in a credit balance.
• Manage collection calls and/or on-line resources in a professional manner
• Provide timely follow-up
• Identify issues attributing to overpayments and discuss them with management
• Refund customer over payments in accordance with policy & procedure
• Maintains database by entering, updating, and retrieving data, as well as formatting and generating reports.
• Responds to inquiries from customers or external collection resources.
• Mail correspondence to customers to support overpayment findings

Required
Minimum Qualifications

• Requires 2 years office administrative experience, and a high school education or equivalent.

Preferred

• Experience in a medical office preferred.
• Experience with EMR systems (NextGen and/or OnBase) preferred.
• Associate degree preferred.

Additional Success Factors

• Continuously innovate new solutions, influencing and responding to change.
• Strong interpersonal, oral (including telephone) and written communication skills, including the ability to follow written and verbal directions. While performing this client facing position, working with a diverse population in multicultural settings, there will large amounts of communication (oral and written) including but not limited to clinicians, patients, physicians, physician’s office representatives, other staff members (field associates, managers, directors) and/or business representatives.
• Foster open collaboration and constructive dialogue with everyone around you.
• Excellent organizational skills and the ability to manage multiple tasks (ex. multitasking) with a high degree of detail orientation while working in a fast paced environment.
• Act with integrity in all ways and at all times, remaining honest, transparent, and respectful in all relationships.
• Working knowledge of state, federal, regional collection and reimbursement laws, HIPAA and other medical insurance regulations and terminology (CPT, ICD-9, HCPCS, modifiers, coding and documentation guidelines) for private payer, state and federal plans including coding, billing and reimbursement protocols.
• Proficiency with basic math and accounting skills.
• Ability to use all necessary office equipment, facsimile machines, calculator, postage machine, copiers, etc.
• Resourceful and flexible team player who excels at building trusting relationships with patients, referral sources and colleagues.
• Ability to work with physically challenged individuals.
• Ability to key 40 words per minute with accuracy preferred.
• Focus on superior outcomes, and calibrate work processes for outstanding results.
• Keep the patient at the center of everything that you do, building lifelong trust.
• Proficient computer skills including Windows based office technologies (ex. Word, Excel, PowerPoint, SharePoint), e-mail and automated billing systems.

Our Investment in You
Employees working at least 20 hours per week are eligible for the following benefits:

• Floating Holiday
• 401(k)
• Health Insurance
• Medical Flex Spend Account
• Competitive Pay
• Dental Insurance
• 8 hours of paid time to volunteer in your community
• Vision Insurance
• 8 Paid Holidays per Year
• Paid Sick Time Off
• Paid Vacation Time Off
• Life Insurance
• Dependent Care Flex Spend Account
• Free employee assistance program
• Full-time employees are also eligible for short-term and long-term disability insurance

Pay range of $16 to $23 + annual bonus: up to 5% of base pay depending on bonus criteria. This pay range is posted to comply with wage transparency laws. Hanger salary ranges vary based on skill, ability, knowledge, geographic location and other variables.
Hanger, Inc. is committed to providing equal employment opportunity in all aspects of the employer-employee relationship. All conditions and privileges of employment are administered to all employees without discrimination or harassment because of race, religious creed, color, age, sex, sexual orientation, gender identity, national origin, religion, marital status, medical condition, physical or mental disability, military service, pregnancy, childbirth and related medical conditions, special disabled veteran status, or any other classification protected by federal, state, and local laws and ordinances. The company will comply with all applicable state or local fair employment laws that forbid discrimination or harassment on the basis of other protected characteristics. Retaliation against any employee for filing or supporting a complaint of discrimination or harassment is prohibited.