Merchant Payments Specialist Jobs

Experience in a financial operations, payment operations or treasury operations role; 2+ years of relevant experience preferred

Experience working in merchant acquiring or credit card services.

Proven ability to interface with internal and external stakeholders to manage expectations and deadlines; i.e. scheduling, communication, escalation and risk analysis

Bachelor’s Degree and/or 3+ years of related work experience

Paid Parental Leave: To promote parent-child bonding and increase gender equity at home and in the workplace.

Assist in the onboarding of new customers by managing configurations in third party and partner platforms

You'll work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.

4-5 years of work experience in account management, systems implementation, customer support, or hospitality

You will report to the Senior Manager, Product Ops, within our Platform Operations organization.

Bachelor’s degree or equivalent work experience

Experience working successfully cross functionally with individual contributors

Excellent external and internal customer support skills

Collaborate seamlessly with sales, account management, operations, product, and analytics teams to create a cohesive and exceptional merchant experience.

Develop and execute comprehensive plans for merchant onboarding, ensuring a smooth and delightful experience that exceeds merchant expectations.

Cultivate expertise in the Bbot platform and its associated integrations, becoming the go-to resource for product knowledge and technical insights.

Deliver hands-on training to merchant staff, equipping them with the skills to effectively utilize the Bbot platform for optimal results.

Design and implement strategic programs across processes, products, and personnel to drive key performance metrics and enhance merchant satisfaction.

Create effective training materials to empower merchant staff with a clear understanding of the Bbot platform, encouraging adoption and utilization.

Efficient and strong time management skills

Work effectively with internal partners including other Risk teams and Compliance, as well as multiple levels of management

1+ years experience in credit, fraud, underwriting, finance, or related field

Previous experience in commercial banking or card processing a plus

Excellent organizational skills and attention to detail

Strong written and verbal communication skills

Provide and review support reporting with management

Manage the support case queue in FreshDesk

At least 2 years of experience in customer support

Strong communication skills - written, verbal, presentation, executive

Ability to work remote or hybrid

Comprehensive medical benefits, 100% paid for employee

Must have strong computer skills, experience with Microsoft Office (specifically Outlook, Word & Excel)

Skills in data interpretation & data entry with a good speed/accuracy and with low error rate

Experience working for a service-oriented, small-mid sized company, is preferred

Excellent organizational and multitasking skills

Excellent interpersonal communication skills (written and verbal)

Basic knowledge of payment processing industry or similar preferred by not required

Demonstrated management and leadership skills

Bachelor’s degree, or equivalent experience

Five to eight years of sales and marketing experience in the financial services industry

1-3 years’ experience in the Healthcare Payments field

Strong communication, organizational and analytical skills

Ability to manage multiple priorities

Work cross-functionally between our sales, account management, operations, product, and analytics teams to build a delightful experience for our merchants.

Bachelor’s degree or equivalent work experience 4-5 years of work experience in account management, systems implementation, customer support, or hospitality

Experience working successfully cross functionally with individual contributors Excellent external and internal customer support skills

Experience working successfully cross functionally with other departments

Look for ways to improve and want to shape the direction of the company

Able to complete tasks accurately, effectively and on time with superb attention to detail

You have experience in de-escalation tactics, call management, and delight in turning an upset customer into a vocal brand promoter.

We are leaders – Leadership is not limited to our management team.

The Bbot Customer Support team currently offers 365/12/7 coverage from 9am-9pm EST.

You have high emotional intelligence and great communication skills - you communicate with merchants and teammates efficiently, professionally and confidently.

You have a Bachelor’s degree or equivalent amount of work experience.

About the Team Bbot is on a mission to make operating a hospitality business a whole lot easier.

Demonstrated management and leadership skills

Bachelor’s degree, or equivalent experience

Five to eight years of sales and marketing experience in the financial services industry

1-3 years’ experience in the Healthcare Payments field

Strong communication, organizational and analytical skills

Ability to manage multiple priorities

Demonstrated management and leadership skills

Bachelor’s degree, or equivalent experience

Five to eight years of sales and marketing experience in the financial services industry

1-3 years’ experience in the Healthcare Payments field

Strong communication, organizational and analytical skills

Ability to manage multiple priorities

Demonstrated management and leadership skills

Bachelor’s degree, or equivalent experience

Five to eight years of sales and marketing experience in the financial services industry

1-3 years’ experience in the Healthcare Payments field

Strong communication, organizational and analytical skills

Ability to manage multiple priorities

1-3 years relevant experience in Payments, account management, or analysis

Support sales and renewals processes; enabling Sales and Account Management teams

Negotiation skills and proposal writing experience

Develop, support, and manage key projects to support Mindbody’s payments strategy and customer’s payments needs

Strong analytical skills; can do basic math with high attention to detail

Experience working in a customer-facing capacity

Have applicable experience increasing customer satisfaction and retention with 2+ years in an onboarding, support, or account management role

Improve retention of new merchants by creating a seamless onboarding experience

Work with businesses to assist them through the onboarding process and set them up for success on the platform

Help restaurants turn their menu into a tool for attracting and engaging with customers in their area

Communicate with merchants by phone and email to monitor and support progress from the moment they sign up

Ensure long-term satisfaction by implementing operational improvements

Manage the end-to-end merchant boarding process, including setting up new accounts, maintaining client databases, and conducting risk assessments.

Comprehensive training curriculum to expand your knowledge of the fintech industry.

Previous experience in merchant services, banking, or a related field.

Exceptional organizational skills and meticulous attention to detail.

Coordinate with sales and underwriting teams to ensure proper account setup and alignment with compliance standards.

Provide top-notch customer service, resolving client inquiries and issues promptly and professionally.

Manage the day-to-day payments processing, flow of funds and reconciliation from our payments providers in North America

Handle operational implementations of new payment capabilities

3+ years of experience within the payments industry processing domestic and cross-border payments

Strong knowledge of the cards space within the US

Experience with account and PSP implementations or similar projects

Excellent written and verbal communication skills

Alternative and Remote Work Schedules:

Ensuring that each person/family that applies for public assistance receives the type and level of assistance that they are eligible for

Providing all families with information about the expectations and goals of the Michigan Department of Health and Human Services (MDHHS).

Encouraging and guiding families in their efforts to become self supporting

Failure to complete any of the above items may result in your application being screened out.

A secure work location that allows privacy and prevents distractions.

• ISO20022 payments related knowledge, experience in operational readiness and related certification is highly desired.

• Support and delivery for release management and test activities.

• You will have previous relevant experience in global banking or payment operations.

• Previous relevant experience in one or more specific technical areas.

• Knowledge about *** system landscape is an advantage.

• Have high attention to detail and organization skills.

Experience with data entry with high attention to detail while handling highly sensitive information

Merchant Services and payments processing support experience

Excellent communication and interpersonal skills, specifically with customer interfacing

Bonus Points For Experience With

We consult, we counsel, we dream, we build, and we deliver awesome code and excellent products.

Be the point of contact for all national account boarding and provide stellar customer service to those high touch clients

Understand and follow established processes to meet 100% of compliance requirements

Manage and maintain a daily workflow of onboarding projects to meet goals and customer expectations

Help customers adopt Payments and Screening Services with excellent influencing skills and a drive to succeed

Great judgment and problem solving skills

Friendly, professional written and oral communication skills

Excellent relationship building skills and strong service commitment