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Company | Taskrabbit |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-31 |
Posted at | 10 months ago |
Taskrabbit will never use text or chat applications to conduct interviews. We have a thoughtful and interactive interview process that includes an initial recruiter phone screen and several video-based interviews with our hiring teams. Communications will always be conducted by taskrabbit.com domain names.
- DataBird journal’s “ Best Places” Best Companies for Women, #4 2019 and #1 2020
- DataBird journal’s “Best Places” Best Companies for Diversity, #1 2019 and 2020
- 5 time Best Places to Work in 2022 by BuiltIn. Including Best Companies in SF, Best Mid-Sized Companies, and Best Benefits
- Taskrabbit is a remote-first company with employees distributed across the US and EU
- The Values.
- Lead The Future Together. We value entrepreneurship and are inspired by action
- The People. You will be surrounded by some of the most talented, supportive, smart, and kind leaders and teams -- people you can be proud to work with!
- Level Up. We navigate through ambiguity and go the extra mile.
- Be A Better Neighbor. We build a diverse and sustainable community and encourage all voices.
- The diverse culture. We believe that we make better decisions when our workforce reflects the diversity of the communities in which we operate. Women make up half of our leadership team and our diversity representation is above that of the tech industry average
- Taskrabbit is a remote-first company. We value flexibility and choice but also stay committed to regular in-person connection.
- Care Deeply. We take time to be present and partner with our team and communities.
- The perks. Taskrabbit offers employee-paid health insurance, 401k match with immediate vesting, generous and flexible time off with 2 company-wide closure weeks, Taskrabbit product stipends, wellness + productivity + education stipends, IKEA discounts, reproductive health support, and more.
- Quantify potential impact of product changes on customer support volume (i.e. increase in calls, emails, social media or chatbot messages).
- Partner with Product Marketing to develop internal and customer-facing communications strategies.
- Create documentation and training materials to equip Customer Support teams with the information needed to effectively respond to and resolve customer contacts about new products, features, or changes.
- Identify risks, key problem areas and/or locales that will be impacted by the new product launches & scope out possible solutions to address these issues.
- Own product launch readiness activities to ensure that customer facing teams (Customer Support, Tasker Success) are ready with the information and processes required to support new products, features, and product changes.
- Aggregate voice of the customer (VoC) feedback, fielding questions and gathering input from internal stakeholder teams. In collaboration with UX research, deliver actionable customer insights to Product Managers.
- Serve as the project manager on multiple product launches from end-to-end, partnering with Product Managers to develop product launch strategies and manage project objectives, outcomes, and success measures through post-launch.
- Monitor post-launch impacts and respond where necessary.
- Continuously look for opportunities to improve the efficiency of product teams by defining, documenting, and operationalizing processes around how we develop and deliver our product.
- We welcome applicants from a variety of backgrounds and experiences. Below gives you a sense of how we're thinking about what you'll need to be successful in the role.
- Understanding of (and excitement to learn more about!) the end-to-end product lifecycle.
- Relationship-builder: Able to build trust quickly with a high degree of empathy. Skilled at managing cross-functional relationships.
- Proactive: Independently capable of seeking information in an unstructured environment, solving challenging problems, and escalating issues as needed. Able to act with limited oversight on a day-to-day basis, balancing multiple projects and priorities.
- Excellent communicator: Able to distill and communicate complex, technical ideas in simple terms for everyone to understand. Actively listens to others with the intent to understand. Detail-oriented and skilled in both written and verbal communication.
- 2-3 years of experience in project or program management
- Frequent user of Taskrabbit (as a Client and/or Tasker)
- Proficient in G-suite and JIRA
- Experience working with front-line customer support/service/success teams
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