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Premium Agent Jobs
Company | Citizen |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-24 |
Posted at | 9 months ago |
About Citizen
- Monitor all areas of the platform where user-generated content can be published or publicly viewed, and ensure it meets the company's guidelines and standards
- Offer support and guidance in real-time to any user who feels unsafe
- Triage the level of severity of each video call or chat and make appropriate assessments of necessary next steps
- Decide when a situation is of heightened importance and should be escalated to 911
- Communicate with users who have indicated they are in need of immediate assistance via video call or chat
- Work with a team of Safety Alert Writers to help distribute relevant safety information
- Make real-time judgment calls that directly impact a person's personal safety
- Demonstrate a deep understanding of the company's policies and editorial guidelines
- Ability to exercise superb judgment on sensitive subject matters
- Experience handling a high call volume, or experience screening a large amount of content
- Superb writing and verbal communication skills
- Ability to multitask and effectively prioritize
- Experience as a first responder, medical professional, or in a public safety role
- Flexible and open to constantly-changing priorities and managing multiple tasks simultaneously within tight time frames
- Ability to mitigate stressful situations and demonstrate empathy for others
-
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