Patient Pay Specialist Jobs

Invitae (NYSE: NVTA) is a leading medical genetics company trusted by millions of patients and their providers to deliver timely genetic information using digital technology. We aim to provide accurate and actionable answers to strengthen medical decision-making for individuals and their families. Invitae's genetics experts apply a rigorous approach to data and research, serving as the foundation of their mission to bring comprehensive genetic information into mainstream medicine to improve healthcare for billions of people.

Job Title: Billing Patient Pay Phone Specialist

LOCATION: Remote

SCHEDULE (if applicable): Mon - Fri, traditional EST or PST hours

This individual will be on the front-lines responding to a variety of clinician and patient billing related inquiries. The individual will be expected to work cross-functionally across many departments (sales, operations, billing, and lab teams) to serve our patient and client needs.

What you’ll do:

• Resolve discrepancies, when required
• Work closely with other functional areas to increase revenue
• Participate in projects that extend beyond your day to day to stretch you to think outside the box
• Develop collection methods that consistently lead to achieving or exceeding company financial goals
• Collect patient payments through e-mail, phone calls or standard mail correspondence
• Collaborate with your team to create ways to increase cash collections while providing the best service and experience to patients.
• Identify issues and suggest potential improvements
• Be well-versed in all Invitae processes and policies to respond clearly to high volume billing phone and e-mail inquiries
• Setting up payment plans directly with patients

What you bring:

• Enjoys problem-solving in a dynamic, fast paced, team-based and rapidly changing environment
• Possess a strong work ethic and commitment to improving patients’ lives while being flexible and adaptable with a drive to go above and beyond
• Outstanding customer service/phone communication skills and ability to complete a high volume of calls
• Have high energy, be a self-starter, great teammate and ready to roll up your sleeves to get things done.
• Exceptional attention to detail and organizational abilities

Preferred skills:

• Experience using Google Apps, Mac OS X, and CRM applications (i.e. Salesforce)
• 1+ year experience working in a client-facing role in a work setting that is heavily customer focused or 2+ years of work experience post college
• Bachelor’s degree
• Bilingual a plus

This salary range is an estimate, and the actual salary may vary based on a wide range of factors, including your skills, qualifications, experience and location. This position is eligible for benefits including but not limited to medical, dental, vision, life insurance, disability coverage, flexible paid time off, Spring Health, Carrot Fertility, participation in a 401k with company match, ESPP, and many other additional voluntary benefits. Invitae also offers generous paid leave programs so you can spend time with your new child, recover from your own illness or care for a sick family member.

USA National Pay Range

$17.69—$22.12 USD

Please apply even if you don’t meet all of the “What you bring” requirements noted. It’s rare that someone checks every single item, it’s ok, we encourage you to apply anyways.

Join us!

At Invitae, we value diversity and provide equal employment opportunities (EEO) to all employees and applicants without regard to race, color, religion, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We will consider for employment qualified applicants with criminal histories in a manner consistent with the requirements of the San Francisco Fair Chance Ordinance.

We truly believe a diverse workplace is crucial to our company's success and to better serve our diverse patients. Your input is especially valuable. We’d greatly appreciate it if you can take a quick moment to make your selection(s) below. Submissions will be anonymous.

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