Intake Specialist (Remote) ($20.00 - $22.00 / Hour)

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Intake Specialist

(remote)

Our mission to change wound care and improve the lives of others isn’t easy, but it’s worth it! One in ten residents in a skilled nursing facility will develop a skin condition requiring expert medical care. We believe that every person deserves the very best wound care. Building and leading wound care teams is how we do it! Our wound care providers bring education and encouragement to the people who take care of our patients 24/7. When they get better at their jobs, our patient’s wounds heal faster and that is our goal!

Main Responsibilities (may Include But Are Not Limited To)

• Prioritize registration completion based on urgency and day of wound rounds
• Audit patient intake packet and identify a new patient versus a readmitted patient
• Create detailed documentation surrounding work performed on each individual account
• Answer incoming business office phone line
• Verify possible Medicaid coverage for every registration
• Accurately verify eligibility for each insurance payer identified, and update patient profile with correct COB
• Respond to intake inquires via email and/or phone
• Ensure all patient visits are added on the providers daily census within EMR
• Identify payers where prior authorization is needed and submit authorization request accordingly
• Create patient profile and ensure correct data entry of demographics
• Complete accurate and timely data entry of the patient’s past medical history and allergies
• Navigate multiple insurance payer sites to verify patient eligibility
• Prep new patient electronic chart for providers
• Make outbound calls to insurance eligibility departments
• Collaborate with facility’s business office regarding insurance verification
• Other duties as assigned

Skills Required To Succeed

• 1-2 years medical billing experience and working with insurance companies is required
• Strong verbal and written communication, as well as customer service skills; must be able to listen an
• Ability to prioritize work load and have a strong sense of urgency when time sensitive situations arise
• Proficient in MS Office (specifically Teams, Outlook, Excel, and Word)
• Acute attention to detail with a strong, self-sufficient work ethic
• Excellent organization and use of time management skills
• Proficient with computers and navigating within multiple applications