Member Services Intake Specialist

Imagine360 is currently seeking a remote Member Services Intake Specialist to join our team! The Intake Specialist is the first point of contact for members who need assistance with the initial file setup, have inquiries or require assistance with their balance bill submissions. This detail-oriented position works closely with Member Service Advocates and other internal/external counterparts to ensure and facilitate timely and accurate workflow administration, data integrity and a positive member experience.

Responsibilities include but are not limited to:

• Communicate with the Audit Team and our third-party partners to obtain all documentation related to a member's balance bill
• Track status and resolution of balance bill setup inquiries and issues
• Assist members with their initial setup of their balance bills and respond to inquiries related to the balance bill management process
• Responsible for the workflow and distribution of balance bill inquiries to the Member Services Advocates
• Collaborate with other internal functions to address service issues and process/systemic enhancement opportunities
• Apply strong knowledge of HIPAA regulations
• Maintain accurate and complete documentation and follow-up diaries during all stages of the process
• Accurately initiate member balance bill/account information into Imagine360's database with a focus on quality, management of established turnaround SLA's and proper coordination of issue resolution

Required Experience / Education:

• Team player able to collaborate with other departments
• High School Diploma or GED required, Bachelor's Degree in related field preferred
• Ability to multi-task and thrive in a fast-paced entrepreneurial company
• Experience in healthcare or billing environments a plus
• Proficient in the use of Microsoft Outlook, Microsoft Word and Excel as well as internet navigation
• Excellent communication skills via email and telephone; interpersonal skills and ability to maintain positive relationships
• 2+ years within a customer service position, preferably in a healthcare environment
• Ability to quickly adapt in an ever-changing environment

What can Imagine360 offer you?

• Professional development initiatives / continuous learning opportunities
• Opportunities to participate in and support the company's diversity and inclusion initiatives
• Tuition reimbursement
• 20 days PTO to start / 10 Paid Holidays
• 100% Company paid employee premiums for Dental, Vision, STA, & LTD, plus Life Insurance
• Parental Leave Policy
• Multiple Health Plan Options, including a 100% Employer Paid Benefit Options
• 401k Company contribution

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Imagine360 is a health plan solution company that combines 50+ years of self-funding healthcare expertise. Over the years, we've helped thousands of employers save billions on healthcare. Our breakthrough total health plan solution is fixing today's one-size-fits-none PPO insurance problems with powerful, customized, member-focused solutions.

Imagine360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

**RECRUITMENT AGENCIES PLEASE NOTE: Imagine360 will only accept applications from agencies/business partners that have been invited to work on a specific role. Candidate Resumes/CV's submitted without permission or directly to Hiring Managers will be considered unsolicited and no fee will be payable. Thank you for your cooperation**