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Intake Specialist Jobs
Company | Groups Recover Together |
Address | United States |
Employment type | FULL_TIME |
Salary | |
Category | Hospitals and Health Care |
Expires | 2023-08-25 |
Posted at | 9 months ago |
Salary
- Based on experience, and education
- Schedule initial intake appointment utilizing EMR.
- Facilitate seamless client intake; coordinate client no-shows with clinic coordinators.
- Serve as the client liaison for all incoming intake calls to the organization, answering all calls within established guidelines in a welcoming, energetic manner.
- Demonstrate knowledge of organizational structure and criteria to clients Provide educated answers to clinical questions, identify/assist caller needs, ensure all requests are followed through and completed. Initiate client Biopsychosocial Assessment by utilizing motivational interviewing techniques to determine if each caller's eligibility.
- Provide a positive experience that demonstrates our unique culture and values to develop a therapeutic rapport with clients.
- Strong customer service orientation required; retail, medical or hospitality experience preferred.
- Exceptionally positive you believe that practicing patience and employing a positive attitude will help improve any situation.
- A people person You enjoy connecting with people from diverse backgrounds and help people feel at ease.
- Organized you feel confident handling a high volume of incoming calls efficiently but thoroughly address each one as if it were the most important caller of the day.
- Passionate about our mission you are looking to join a mission-driven team and culture, and are willing to go above and beyond to get the job done.
- A strong communicator you possess the ability to communicate effectively on the phone with clarity and warmth.
- Critical thinking and judgment - you can read between the lines to determine if an issue requires special or urgent attention.
- High school diploma or equivalent required; Associates degree preferred.
- Compassionate you have empathy for those trying to navigate a difficult health situation and are dedicated to helping improve their experience through your stewardship.
- The ideal schedule is Friday, Saturday and Sunday 7am-7pm; however, there is some flexibility to the Friday shift (hours could be dispersed during the week).
- A friendly but clear phone communication style.
- Strong telecommunications skills and comfort while working in multiple IT systems, applications and tools.
- Ability to prioritize tasks and work in a fast-paced environment.
- At minimum, you will be required to work 2 holidays per year which you will be paid time and a half.
- Minimum 1-year experience in human services/healthcare or customer service professional role.
- Enthusiasm to learn the best practices to treat opioid dependency.
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