Patient Care Coordinator - Remote | Wfh

Join a dynamic team of more than 34,000 members, supporting communities and delivering exceptional service at our Club Support Center, 235+ clubs, and eight distribution centers. We take pride in providing convenience and savings to our valued members, ensuring their families and homes have all they need.
At our company, we foster a collaborative and inclusive environment where everyone can flourish and be their authentic selves. We believe in learning, growth, and celebrating individuality. Now, we're searching for passionate individuals to be part of our team as Patient Care Coordinators. Together, we will provide outstanding patient care experiences while embracing the exciting world of telemedicine and healthcare technology.
Why Choose Us?
Weekly Pay: We value your hard work and offer weekly pay to ensure you're rewarded promptly.
Generous Time Off Programs: We support busy lifestyles with vacation, personal, holiday, sick, bereavement leave, and jury duty options.
Benefit Plans: Your changing needs matter to us, and we offer a range of benefit plans, including medical, dental, and flexible spending accounts.
Career Growth: We believe in your potential and offer a fast-paced, team-oriented environment with ample training and career advancement opportunities.
Competitive Salary: Your dedication and contributions are recognized with competitive salary packages.
Qualifications
Passionate about delivering outstanding patient care experiences.
Excellent verbal communication skills and an engaging personality to connect with diverse patients.
Excited about the growth of telemedicine and healthcare technology.
Motivated to exceed patient expectations and drive referrals.
Strong attention to detail.
Previous customer service experience in retail, restaurant, or medical environments (optical experience not required).
Responsibilities
Warmly greet patients at BJ's Optical, understanding their vision needs through open-ended questions, and create a memorable experience.
Promote eye exam availability to BJ's members and their families.
Provide information on specific promotions to patients.
Foster strong partnerships with optical team members and optometrists.
Assist in scheduling eye exam appointments and handle patient information with HIPAA compliance.
Conduct eye health tests, take retinal images, and assist with other ancillary testing.
Facilitate live remote video conferencing with doctors to communicate their recommendations to opticians.
Work collaboratively with optical team members to meet or exceed patient expectations.
Match eyewear solutions to patient needs and guide them through product selection.
Maintain optical area cleanliness and appealing displays.
If you are a motivated and enthusiastic individual who enjoys working collaboratively to provide exceptional service, we want to hear from you! Embrace this opportunity to join a friendly team in an environment that encourages growth and success.
Employment Type: Full-Time
Salary: $ 37,663.00 Per Year