Night Shift Help Desk Analyst (Mostly Remote) ($60000.00 - $70000.00 / Year)

Advantages Of Joining Employer

• Regular hourly paycheck and paid training provided
• Chance to make a positive impact on the future of every person you work with
• Access to integrated, end-to-end solutions for career transition and talent development
• Opportunity to work remotely from the comfort of your own home
• Collaborating with a global team of colleagues and coaches to prepare individuals, teams, and organizations for what's next

Position: Engagement Specialist

Reporting Relationships

• Reports to the Director of Engagement

Key Accountabilities

• Accurately document engagement efforts in ORBIT
• Provide timely and professional follow-up to client inquiries
• Adhere to established outreach protocols
• Manage individual expectations by clearly communicating next steps and timing
• Participate in training and learning opportunities to expand knowledge
• Utilize software, databases, scripts, and tools appropriately
• Demonstrate knowledge of all Employer programs and services during phone calls
• Adhere to all company policies and procedures
• Meet or exceed established engagement metrics
• Engage in active listening with callers and diffuse angry clients as needed
• Respond efficiently to calls, emails, and SMS

Requirements

• Prior customer service or sales experience
• Ability to work in a fast-paced environment with evolving business needs
• Home office with a noise and distraction-free environment
• Professional and articulate communication skills
• Availability to work a set Monday-Friday schedule
• High school diploma or equivalent
• LinkedIn profile
• Computer, USB headset, and internet with a wired Ethernet connection to PC/laptop

Additional Information

• For more information on our Diversity and Inclusion policy, please visit our website.
• Employer is an equal opportunity employer

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