Help Desk Analyst (100% Onsite)
By Morph Enterprise At Dover, DE, United States
Answer questions, applying knowledge of computer software, hardware, systems, and procedures.
Experienced with a variety of call-tracking software and systems.
Reads trade magazines and engages in independent study to maintain current industry knowledge.
Follow quality standards and displays strong customer service skills.
Strong communication skills; both written and spoken
Provide technical assistance, support, and advice to end users for hardware, software, and systems.
Help Desk Analyst Iii
By Agile Defense, Inc. At Arlington, VA, United States
He or she will also follow rigorous site process tied with contract asset management and IT inventory reporting requirements.
Education, Background, And Years Of Experience
Tickets will be managed and resolved to meet contract service level agreements for ticket closure times and customer satisfaction expectations.
The standard work day is 7:30 to 4:00 Monday – Friday with occasional surge periods needed to meet emerging work requirements.
3 - 5+ years of service desk support experience.
Configure and catalog new laptops, tablets, and cell phones to replace existing devices for AFOSR staff.
Help Desk Support Analyst
By NerdRabbit At Atlanta Metropolitan Area, United States
•Knowledge of general Information Technology – particularly Active Directory, Office365 and VMware.
•Experience with multiple backup systems.
•Solid understanding of network troubleshooting experience.
•Superior organizations skills and precise attention to detail.
•Experience working in a small environment (Less than 50 Servers / 100 PCs)
•Experience with cloud providers including Azure and/or AWS a plus!
Help Desk Analyst Local Candidates Only
By Horizon Staffing 2003 At Chicago, IL, United States
Assist in the resolution of user and support issues to ensure timely distribution of knowledge and positive impact on user satisfaction
Maintain IT device inventories as instructed by Help Desk Manager.
Create How To knowledgebase articles
Troubleshoot remote connectivity issues for traveling users and remote offices
Basic Systems Administration experience (Windows)
Respond to customer requests for support via telephone, e-mail, or walkups
Help Desk Analyst Jobs
By Crossfuze At Minneapolis, MN, United States
Understand and follow Crossfuze’s Delivery Process: incident management, problem management and change management
Incident management, recovery, and performance monitoring and reporting with high attention to detail and data accuracy
Documenting customer impact, resolution steps, and appropriate priority in accordance with policy and customer requirements
Provide after-hours support for clients; shifts may include nights and weekends, however, there are no on-call responsibilities
Experience in a technical support or customer service role preferred
Bachelor’s degree, technical degree or certifications preferred
Help Desk Analyst Jobs
By Kinect At Los Angeles, CA, United States
Field support and remote support experience required.
Office Applications -- Word, Excel, Powerpoint Key areas of responsibilities:
Remote support of desktop and application related issues.
Manage vendor accounts e, g. Verizon, AT&T, Hardware vendors.
Assist team in projects that include network installs, wireless implementations, and new builds. Qualifications:
EXCELLENT communication and follow up skills
Help Desk / Service Desk Analyst
By Affinity Management Group At Greater New Orleans Region, United States
2-4 years related experience and/or training or equivalent combination of education and experience
Provide direct, telephone and remote desktop support to internal company computer users in a courteous and professional manner following established procedures
Proficiency with Windows OS installation and image deployment, KACE experience a plus
Knowledge of file and print services
Service desk ticketing software experience
Ability to provide efficient remote and desk-side support
Help Desk Analyst Jobs
By Lorien At Charlotte, NC, United States

Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems. Studies and resolves computer software and hardware problems of users. Acts ...

Help Desk Support Analyst
By Comrise At United States
Maintaining alignment with network planning, capacity management, and deployment & support initiatives.
Participation in review of lifecycle management status for network hardware, software, and WAN circuits
2-year degree in related discipline, or equivalent experience and network certifications
Ability to think through problem management, visualize solutions and drive to resolution.
SLAs, security/vulnerability compliance measures, time and cost requirements.
2+ year experience tracking tasks/work efforts/initiatives and ensuring they are successfully delivered.
Help Desk Analyst 1 Jobs
By Robert Half At Snoqualmie, WA, United States
· Utilize remote access troubleshooting and diagnostic tools as needed to support offsite staff
· 2+ years of experience in a Help Desk role
· Experienced in Active Directory and Office 365 Suite
· First point of contact, triage incoming calls and fulfill requests to ensure IT issues are addressed
· Complete, Identify and escalate difficult issues that require tier 2 or 3 support to resolve
· Support the onboarding of new employees by issuing necessary hardware and software
Information Technology Help Desk Analyst
By ElevaIT Solutions At United States
Associate’s degree in computer science or related field or equivalent combination of education and/or experience.
Two (2) years of experience working in a large IT network environment (over 2,000 users) or equivalent education.
Two (2) years’ experience working with computer Helpdesk call tracking systems
Good working knowledge of iOS devices.
Good working knowledge in Microsoft Office Suite of products and web browsing applications.
Working knowledge of a virtualized environment.
Help Desk Support Analyst
By Information Resource Group At Boise, ID, United States
Experience with troubleshooting computer issues as part of a Help Desk Team
Excellent communication skills, written and oral
Experience supporting Windows 10 in the work environment
Help Desk Analyst Ii
By Robert Half At Brisbane, CA, United States
This job succeeds when it can facilitate user account management by handling onboarding, change and departure processes.
Demonstrated knowledge of Ticketing System
Excellent written, verbal and social communication skills highly desired.
Working knowledge in one or more programming or scripting language
We really want someone with ITIL certification for this job.
This position is best filled with someone who has a combination of superior customer service skills and technical aptitude.
Help Desk Analyst Jobs
By K2 Services At Southfield, MI, United States
Use of screen sharing and remote-control tools to properly vet, collect, and evaluate the customer’s reported issue.
Strong verbal, written and typing skills.
Excellent customer service skills, efficiency, multi-tasking skills, and patience are key to any Help Desk Analyst’s success.
Ability to act independently and make decisions within scope of the position’s responsibilities.
Serve as the first point of contact to customers seeking help for hardware, software, network, or other technical and non-technical issues.
Provide over-the-phone, email, and chat support.
Help Desk Analyst Jobs
By Insight Global At Chicago, IL, United States
Day shift: Mon/Fri REMOTE, Tues/Weds/Thurs In Office
2+ yrs (small - midsized company, the larger the better)
Wants to grow within the firm, hungry
Good communication, white glove service (supporting traders at times)
Windows 10, 11 (not XP), Office 365
Troubleshoot mobile - mobile iron, blackberry
Help Desk Analyst Jobs
By Franklin Fitch At Phoenix, AZ, United States
Broad range of personal and business training opportunities including technical qualifications, certifications and refreshment courses
Level 1 - Level 2 technical support experience
Experienced with Microsoft products (Windows, O365, Active Directory, SharePoint, OneDrive, Outlook, Teams...)
Supportive team environments to exchange knowledge in tech community
Supervise the day-to-day operations of the corporate help desk.
You will also be required to advise on IT equipment upgrades.
Help Desk Analyst Jobs
By Franklin Fitch At Miami, FL, United States
Broad range of personal and business training opportunities including technical qualifications, certifications and refreshment courses
Level 1 - Level 2 technical support experience
Experienced with Microsoft products (Windows, O365, Active Directory, SharePoint, OneDrive, Outlook, Teams...)
Supportive team environments to exchange knowledge in tech community
Supervise the day-to-day operations of the corporate help desk.
You will also be required to advise on IT equipment upgrades.
Help Desk Analyst Jobs
By Strategic Staffing Solutions At Charlotte Metro, United States
Answers questions, applying knowledge of computer software, hardware, systems, and procedures.
Offer people an opportunity to succeed and change their station in life
As an S3 employee, you’re eligible for a full benefits package that may include:
Analyzes problems and provides technical assistance, support, and advice to end users for hardware, software, and systems.
Studies and resolves computer software and hardware problems of users.
Acts as a contact for users having problems using computer software, hardware, and operating systems.
Help Desk Analyst Jobs
By DMI (Digital Management, LLC) At Virginia, United States
Possess strong customer service and communications skills
Experience using Microsoft Office tools
Strong customer service and strong communication skills (both written and verbal)
Excellent interpersonal skills, especially ability to listen and understand what is being described
Working knowledge of Remedy ticket system; creating, updating and closing tickets
Experience with computer terms and customer service operations
Help Desk Analyst Jobs
By Robert Half At Los Angeles, CA, United States
2+ years professional experience in Help Desk environment (troubleshooting 25-35 incidents per day)
Software Application troubleshooting – will be trained on commonly used legal applications if they don’t have this experience already
Ability to work night shifts 12am-8am
Expert supporting Windows performance and connectivity issues

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Help Desk Analyst to join our team and provide excellent customer service. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you are a motivated individual with a passion for technology, this could be the perfect job for you!

A Help Desk Analyst is a customer service professional who provides technical assistance to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their inquiries.

What is Help Desk Analyst Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network systems
• Ability to work independently and as part of a team
• Excellent communication and problem-solving skills

What is Help Desk Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
• Experience in customer service or technical support

What is Help Desk Analyst Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles and practices

What is Help Desk Analyst Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting hardware and software issues

What is Help Desk Analyst Responsibilities?

• Provide technical assistance to customers and employees
• Troubleshoot hardware and software issues
• Provide technical support to customers
• Respond to customer inquiries
• Assist customers with their inquiries
• Maintain customer records
• Update customer information