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Help Desk Analyst Jobs

Help Desk Analyst Jobs
By Intelliswift Software At Exeter, NH, United States
• Experience with ticket systems (Remedy, ServiceNow, Jira) and knowledge bases required.
• Snowflake, DBVisualizer, Guidewire Suites, NexThink, AppDynamics and/or Splunk experience a plus!
5 years of IT experience
1-3 year of IT Audit experience preferred
• Intermediate to advanced skillset with Microsoft Excel, Microsoft PowerBI and Microsoft Power Query.
Job Title: Help Desk Analyst
Help Desk Analyst Jobs
By KeenLogic At Alexandria, VA, United States
Mobile Device Management (Provision, Reset, Remote Wiping)
Qualifications – Bachelors and 1 years’ experience or High School Diploma and 7 years’ experience.
Effective written and oral communication skills
Hardware/Application Support (Diagnosis/Remediation, Access (password) Reset, Application Install/Configuration/Removal, Performance Tuning)
Printer Support (Setup, Toner/Parts Replacement, Queue Setup, Diagnosis/Remediation)
Miscellaneous Support (Email, Meeting Room, Video Teleconferencing, Moves, Large Data Moves)
Help Desk Analyst Jobs
By Innovative Information Technologies, Inc. At Richmond, VA, United States
·Has knowledge of commonly used concepts, practices, and procedures within a particular field. Required 2Years
·Responds to telephone calls, email and personnel requests for technical support. Required 2Years
·Documents, tracks, and monitors the problem to ensure a timely resolution. Required 2Years
Help Desk Analyst Jobs
By Trillion Technology Solutions, Inc At Washington, DC, United States
- Provide complete support, monitoring, and execution of IT asset management, including both hardware and software.
- 2-6 years of experience providing help desk support
- Experience with ServiceNow preferred
- Resolve all common incidents and requests using a combination of prior technical knowledge among team members via mentoring and cross-training.
- Provide desk-side visits by Tier I staff to end users if remote assistance is not effectively possible
- Create, manage, disable, and remove user accounts according to client's user Account Lifecycle Policy
Help Desk Analyst Jobs
By StaffChase At San Francisco, CA, United States
● Must have fluency of communication skills in English.
● Basic knowledge of audio/video troubleshooting and support.
● Excellent written and verbal communication skills.
Cisco – Systems Admin - CSCOJP00090175
● Respond to service desk tickets and provide support for reported customer problems, software, and hardware.
● Triage and resolve support requests from internal ticketing and chat systems and escalate higher-level requests appropriately.
Help Desk Analyst Jobs
By Jacobs At , Warrenton, 20187
Advanced analytical skills, with experience collecting, organizing, and disseminating abundant information accurately
Participate in meetings with managers to assess issues and to identify and implement improvements for more-efficient Help Desk operations.
5 years of relevant experience
Experience with Microsoft Office applications such as Excel, Word, Outlook, and SharePoint
Experience with Help Desk Ticketing systems such as Remedy and ServiceNow
Experience in recommending solutions that improve customer satisfaction and/or the mission of the customer
Help Desk Analyst--Immediate Hire!
By ERP Recruiting, LLC At Akron, OH, United States
Use remote tools and diagnostic utilities to aid in resolving support requests.
CompTIA A+ certification OR CCNA recommended.
Certifications in Microsoft applications, operating systems, and MCSA, preferred.
Provisioning and system setup for new hires.
Prioritize incidents and service requests according SLAs.
Server administration via Active Directory, File & Print services, DNS, DHCP.
Ga Dhs - Help Desk Analyst Shines (712556)
By NITELINES USA, INC At , Atlanta $28.00 - $28.67 an hour

The Georgia Department of Human Services (DHS), Office of Information Technology is seeking candidates for the temporary contractor position of GA SHINES Help Desk Analyst in Atlanta, Georgia. ...

It Help Desk Analyst I
By Subsplash At United States
Hands-on experience with implementing and supporting Okta or other identity management systems
2+ years of IT Help Desk experience
Strong interpersonal skills with a positive, outgoing, high energy attitude
Experience with Google Workspace and an interest in its administration
Some experience with Automation & Scripting Mac and Linux environment
Hands-on experience supporting Mac, Linux, and Windows
It Help Desk Analyst Ii
By Subsplash At United States
Hands-on experience with implementing and supporting Okta or other identity management systems
2+ years of IT Help Desk experience
Strong interpersonal skills with a positive, outgoing, high energy attitude
Experience with Google Workspace and an interest in its administration
Some experience with Automation & Scripting Mac and Linux environment
Hands-on experience supporting Mac, Linux, and Windows
Part-Time Help Desk Analyst
By Insight Global At King of Prussia, PA, United States
• Experience using Remote tools
• 1 to 3 years technical help desk or equivalent experience
• Prior experience on Software and Hardware for Mobile Devices, Desktops, Workstations, Notebooks and Printers
• Experience with Microsoft Office(Outlook, Word, and Excel, O365 a plus)
• Background security check required
incoming phone calls, emails and chats.
Help Desk Analyst - Remote ($20.00 - $26.76 / Hour)
By Talentify.io At United States
Strong focus on customer service and exceptional communication skills.
Answers and documents all help desk calls related to specific software applications for assigned area.
Provides end-user support for specific software applications.
Assists with hardware issues as needed.
Creates and terminates new users in Active Directory related to specific software applications.
Creates and updates user security access.
Doas Help Desk Analyst 1 (712632)
By NITELINES USA, INC At , Atlanta $22 an hour
Confer with staff, users, and management to establish requirements for new systems or modifications.
2+ years experience performing as Helpdesk Technician with hands on knowledge in resolving issues with
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets
Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems,
Technical Support Analyst (Help Desk)
By Anuview At , Chandler
Work with Help Desk management to create and maintain accurate knowledge articles for the team.
Pre-Requisites / Skills / Experience Requirements:
Utilize provided knowledge articles to resolve issues.
Provide remote IT support using tools such as LogMeIn and MS Teams.
Bachelor’s Degree preferred; or relevant equivalent experience
Strong verbal and written communication skills
Help Desk Analyst Jobs
By Jackson Lewis At , Los Angeles
General understanding of Incident Management and IT ticket systems. Experience with ServiceNow is a plus.
Document end user issues/requests utilizing the IT Service Desk service management application.
Furnish reports, information and/or documentation as directed by management.
Identify/Document reoccurring issues and present to management possible solutions as well as Suggest/Implement innovative ideas to improve the Service Desk processes.
Perform additional tasks as directed by management.
Compile/Document/Distribute new troubleshooting techniques when it would benefit the team.
Help Desk Operations Quality Assurance Analyst - Seasonal
By The Maryland-National Capital Park and Planning Commission At , $18 - $20 an hour
In cooperation with Helpdesk management develop and implement targeted QA processes and schedules to address identified priorities
Track QA results and analyze to identify concerns and provide QA reports to management recommending improvements.
Quality Assurance Analyst Requirements and Qualifications
Coordinate with Helpdesk Leadership with the creation and implementation of a Cleaning Report Schedule for Data Entry for the POS Database
Excellent oral and written communication skills.
Strong training and instructional design skills.
Help Desk Analyst Jobs
By Spry Methods, Inc At , Washington
Maintain a high degree of customer service for all support queries and adhere to all service management principles
Update and maintain system documentation and knowledge repository
At least two years of experience with Microsoft Office Suite
At least two years of help desk/user support experience
At least three years of customer-service experience
At least three years of experience in a professional/office setting
Help Desk Analyst- Remote Role
By ARK Solutions At , Atlanta, Ga

Experience working in a Help Desk environment

Help Desk Analyst Jobs
By 9290-FCX Performance, Inc At , Columbus, 43219, Oh
Tech savvy with working knowledge of office automation products, databases and remote control
Support knowledge of Active Directory, DNS, LDAP, ISS, DHCP, File/Print Services and Terminal Services.
Proven experience as a help desk technician or other customer support role
Coordinate and distribute the incoming workload to the team of help desk technicians
Establish and / or verify the priority of incoming tickets
Serve as the first point of contact for customers seeking technical assistance over the phone, email, or ticketing system
Itcs Help Desk Workforce Management Analyst
By Health & Human Services Comm At , Austin, 78751, Tx $4,013 - $5,332 a month

Top 10 Tips for Success when Applying to Jobs at HHSC and DSHS

Are you looking for an exciting opportunity to use your technical skills to help customers? We are looking for a Help Desk Analyst to join our team and provide excellent customer service. You will be responsible for troubleshooting technical issues, providing technical support, and resolving customer inquiries. If you are a motivated individual with a passion for technology, this could be the perfect job for you!

A Help Desk Analyst is a customer service professional who provides technical assistance to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical support, and helping customers with their inquiries.

What is Help Desk Analyst Skills Required?

• Excellent customer service skills
• Knowledge of computer hardware and software
• Ability to troubleshoot technical issues
• Knowledge of network systems
• Ability to work independently and as part of a team
• Excellent communication and problem-solving skills

What is Help Desk Analyst Qualifications?

• Bachelor’s degree in Computer Science, Information Technology, or related field
• Relevant certifications such as CompTIA A+, Network+, or Microsoft Certified Professional
• Experience in customer service or technical support

What is Help Desk Analyst Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems
• Knowledge of customer service principles and practices

What is Help Desk Analyst Experience?

• Previous experience in customer service or technical support
• Experience troubleshooting hardware and software issues

What is Help Desk Analyst Responsibilities?

• Provide technical assistance to customers and employees
• Troubleshoot hardware and software issues
• Provide technical support to customers
• Respond to customer inquiries
• Assist customers with their inquiries
• Maintain customer records
• Update customer information