Part-Time It Help Desk Specialist - Remote ($19.00 / Hour)

Join our team at Hiring Company and become part of a company that values customer satisfaction, teamwork, and innovation. As a Help Desk Specialist, you will have the opportunity to use your technical skills to assist users with their computer software and systems support needs. With competitive compensation and benefits, including paid time off and a 401K program, Pearl is the employer of choice. Apply now and be part of a culture that promotes serving our consumers, clients, and community.

Advantages Of Applying To This Job

• Paid time off and paid holidays
• Competitive compensation rate of $19 per hour
• Additional $4.41 per hour towards Health and Wellness Benefits
• 401K eligibility with company matching program
• Professional development and coaching program for personal and financial growth

Job Duties

• Evaluate and prioritize end-user issues to ensure successful resolution
• Document incident status and solutions in database tools
• Respond to incoming service calls and tickets, providing accurate and appropriate information
• Analyze problems using historical database records
• Troubleshoot hardware, software, and network issues

Job Requirements

• Home office or quiet workspace with reliable high-speed internet access
• Experience troubleshooting software and hardware issues
• 1+ years of related experience
• Familiarity with contact center management database
• Must be eligible to obtain public trust clearance
• Availability to work any shift during 24/7/365 operations
• U.S. Citizenship required
• Previous experience with a ticketing system
• High School Diploma or equivalent, with preference for related field of study

Additional Information

• Background investigation, credit check, eQIP suitability, and skills assessments required
• Hiring Company, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, or protected veteran status and will not be discriminated against on the basis of disability.

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