Marketing Operations Specialist Jobs

We’re a leading online reviews platform, free and open to all. Our mission is to be a universal symbol of trust. We are well on our way — but there’s still an exciting journey ahead of us. Do you want to join us at the heart of trust?
Trustpilot is embarking on an exciting global growth journey and is seeking a Marketing Operations Manager to support the Growth, Customer, Regional and Consumer Marketing teams reporting into our Director of Marketing Technology.
Trustpilot is growing fast. However, support of this growth is increasingly dependent on the systems and processes. This role will provide two critical elements to marketing.

• Marketing automation hygiene (keeping on top of our systems and creating confidence in our data)
• Supporting B2B and B2C marketing efforts (building and maintaining workflows and lists, enabling the teams to communicate with our database accurately, whilst remaining compliant)

The Marketing Operations Manager will work closely with key stakeholders across the commercial organisation to help drive a more effective marketing organisation.This is an engaging and hands-on role, so will suit an individual who is able to prioritse, plan and execute on operational activities.
What You’ll Be Doing

• Partnership/ stakeholder management - liaise with the marketing teams and become the ‘go to’ person within Marketing Operations for day to day tasks
• Campaign management - collaborate with marketing stakeholders to review, support and sign off on automation processes and campaigns
• Key to success in this role will be an ability to manage multiple agendas from the Senior Leadership Team, while using well developed influencing skills to deliver the required outcomes of Marketing.
• Identify and remove operational weaknesses
• Improve processes and measure progress against goals and strategies

Who You Are

• Passionate about customer success and technologies that impact companies and their customers
• Experience in B2B operations & demand generation (SaaS background desirable but not required)
• Be highly organised, methodical and a team player, while retaining the ability to ruthlessly prioritise
• Experience in developing and optimizing lead management and campaign management processes with tangible impact on company efficiency
• Knowledge of CRM & marketing automation systems (HubSpot, Marketing, Pardot Salesforce)
• Demonstrable experience working within a HubSpot environment
• Strong understanding of marketing metrics including analytics and reporting
• Understanding of global data privacy policies
• A hands-on, “can do” attitude, and a drive for outcome focussed performance.
• Ability to manage multiple priorities in a fast-paced environment, work collaboratively with cross-functional teams, and ensure high quality deliverables with attention to detail.
• Understanding of lead scoring, ROI, lead volume trends, forecasting, and SaaS experience

We Are
A small but mighty team supporting our global marketing department. The Marketing Operations and Technology team currently has team members in London, New York and Copenhagen and we are growing quickly to support the growing requirements of our Prospect/ Customer Marketing efforts and also develop our Consumer Marketing strategy globally. We are responsible for the day to day management and overall health of our Marketing Technology stack and manage various integrations and deployment of new systems and technologies. We are accountable for the Marketing attribution models, reporting on and building marketing dashboards and supporting our various Marketing stakeholders.
As a team we use Jira to track all incoming tickets and requests from our peers in the Marketing department, this is where we measure success for our quarterly objectives and key results. We aim to build an autonomous culture where trust and accountability sit at the heart of what we do. We trust our team and build strong relationships with one another to ensure each team member has the tools and processes to do their life’s best work
What’s In It For You

• Free breakfast and lunch on Wednesdays and Thursday and extra treats and events during the month — think ice cream carts, coffee bars and massages, to name a few
• Discounted club membership at Life Time Fitness
• 401k matching your contributions dollar-for-dollar up to 4% of your base salary
• 20 vacation days + 2 personal days +10 paid holidays per year
• 2 (paid) volunteering days a year to spend your time giving back to the causes that matter to you and your community
• A competitive base salary ranging from $95,000 to $125,000 gross per year. This range doesn’t include any variable pay such as bonuses, awards made under Trustpilot’s equity program or other benefits.
• Rich learning and development opportunities supported through the Trustpilot Academy, LinkedIn Learning and Blinkist
• 24/7 Employee Assistance Plan and full access to Headspace, a popular mindfulness app to promote positive mental health
• Paid parental leave for employees who have been employed for over 6 months with full full scope of benefit after 12 months
• Full health insurance
• Regular opportunities to connect and get to know your fellow Trusties, including company-wide celebrations and events, ERG activities and team socials
• A friendly, open office complete with a foosball table, roof deck with wifi (rooftop meeting anyone?!) and unlimited snacks and drinks
• A range of flexible working options to dedicate time to what matters to you

Still not sure?
We are Open to All, which means we want everyone to feel like they can see themselves at Trustpilot. We're keen to hear about your experiences as Londowell as how you can help to create a fantastic culture for our amazing Trusties. So, don't worry if you're looking at this job description and feel like you don't meet all the requirements, we'd still really like to hear from you!
About Trustpilot
At Trustpilot, we’re passionate about our mission to offer a free and open to all review platform, built on collaboration. For consumers, we’re a place to connect with and influence businesses. For companies, we’re a platform for progress; a way to improve and innovate by engaging and collaborating with consumers.
We’re driven by connection. It’s at the heart of what we do. Our culture keeps things fresh –– it’s built on the relationships we create. We talk, we laugh, we collaborate and we respect each other. We work across borders and cultures to be a tangible symbol of trust in an ever-changing world. With vibrant office locations all around the world and over 50 nationalities, we’re proud to be an equal opportunity workplace with diverse perspectives and ideas.
Our purpose is a tall order, but we keep it real. We’re a great bunch of humans, doing awesome stuff, without fuss or pretense.
A successful Trustpilot future is driven by you –– we give you the autonomy to shape a career you can be proud of. If you’re ready to grow, let’s go.
Join us at the heart of trust.
Trustpilot is committed to creating an inclusive environment where people from all backgrounds can thrive and where different viewpoints and experiences are valued and respected. Trustpilot will consider all applications for employment without regard to race, ethnicity, national origin, religion, gender identity or expression, sexual orientation, neurodiversity, disability, age, parental or veteran status. Together, we are the heart of trust.
Trustpilot is a global company and our data practices are designed to ensure that your personally identifiable information is appropriately protected. Please note that your personal information will be transferred, accessed and stored globally as necessary for the uses and disclosures stated in our Privacy Policy.