Learning & Development Associate/Technical Producer

About MSF-USA | Doctors Without Borders

Doctors Without Borders/Médecins Sans Frontières (MSF) is an international humanitarian organization providing medical care to people affected by conflict, epidemics, disasters, or exclusion from health care in over 70 countries. We were formed in France in 1971 as an association by a group of doctors and journalists to go to emergency situations and to treat patients with dignity while bearing witness independently of geopolitical boundaries. MSF is now a global movement of more than 25 MSF organizations, working in over 70 countries. We cooperate as an international, independent, medical humanitarian association that offers medical assistance to populations in distress, victims of natural or manmade disasters, and civilian victims of armed conflict, without discrimination and irrespective of race, religion, age, gender/sex, national or ethnic origin, color, disability, sexual orientation, genetic information, or political affiliation and provides assistance to the population in distress and intervenes worldwide. MSF staff also “bear witness” by speaking out about our work and what is experienced on the ground, not only to draw the world’s attention to crises, but to stand in solidarity with our patients and colleagues who are experiencing these emergencies firsthand.

We welcome candidates who bring a wide variety of backgrounds and experiences to join us in working toward MSF’s social mission.

About the People Management Unit Department

The People Management Unit (PMU) is responsible for designing and implementing team management and DEI-related learning events for multiple MSF sections, including the Ways of Working (WoW) courses. The PMU is a global team with team members currently based in North America and Europe, with facilitation teams recruited and contracted globally.

The PMU's programs are designed to contribute to the professional development of MSF staff and prepare them for more senior roles, while also contributing to the overall operational success of MSF projects. PMU programs support changes in MSF’s workplace environments and learning culture, as well as foster the implementation of new ways of working within MSF.

About the Project

The WoW Program Management (PM) Team collaborates with MSF Operations and HR teams to plan and deliver training courses and other learning events in digital, virtual, and face-to-face training environments. The PMU Team recruits facilitation teams, works with them to deliver learning events consistent with the WoW programs’ content and core messaging, pedagogical design choices and training methodology and supports their ongoing professional development.

The WoW Program Management Team collaborates with the Instructional Design team to expand the range and delivery of the WoW program offer in multiple languages. Facilitators and technical producers are integral to expanding, improving, and updating WoW content for all learning events, providing a continuous feedback loop from WoW participants.

The PMU Learning and Development (L&D) Associate / Technical Producer (L&D Assoc/TP) is responsible for the development and implementation of key administrative components of WoW learning events. The role oversees all administrative aspects of each WoW course, as well as supports the development of program management tools and capturing essential WoW program training data. The PMU Learning and Development Associate / Technical Producer reports to the Cohort Planning Officer.

ROLES SPECIFIC ACCOUNTABILITIES

Daily Activities & Responsibilities

SCOPE

Learning and Development (L&D) Associate (50%)

Administrative Support to the WoW Cohort Planning Officer

Is the principle administrator and mission contact for all Ways of Working (WoW) virtual and in-person training sessions. Liaises with WoW Cohort Planning Officer before and after each WoW session to:

• Finalize WoW participant lists for review with the WoW Cohort Planning Officer
• Answer all logistical, content and material-related questions, forwarding technical questions to the Instructional Design (ID) Team as necessary
• Deliver the relevant WoW instructions, documents, links, etc. to the WoW-host countries, line managers, IT managers and WoW participants
• Ensure latest versions of all WoW files are posted in the correct Facilitator and WoW cohort folders on Teams, Sharepoint, and Tembo
• Email facilitators and participants session emails and nudges as per WoW session requirements
• Support the briefings, walkthroughs and debriefings of all WoW facilitation teams, liaising with Cell HR Responsibles, Country PDMs / HRCos / CoFiRHs and guest contributors to set up briefings.

Supports the WoW Program Management and Monitoring and Evaluation teams to maintain accurate records of all WoW activities including:

• Following and improving the process to launch trainings and the onboarding of facilitation teams, expanding the level of detail to ensure the efficient delivery of all WoW courses
• Assisting the WoW Program Management team and WoW facilitators to track pre-work and post-work assignments and activities for each WoW session on Tembo and other learning software, coordinating with HRCos and others to ensure participants are advised of outstanding work.
• Reviewing, cleaning and consolidating all WoW participant and course data, and all WoW session survey data

Other miscellaneous duties (10%)

• Participates in WoW Facilitation Team orientations and workshops to train and develop Facilitators and Technical Producers, continuously building their understanding of the WoW programs, content, core messaging, pedagogical design choices and training methodology.
• Provides back-up technical support to Facilitation Teams, often at short notice
• Acts as the Technical Producer approx. 2-4 virtual WoW courses or Continuing Professional Development workshops per year in order to maintain familiarity with core content and the expanding PMU offer.
• Attends MSF meetings and learning events to gain information and skills applicable to the WoW programs. Attends regularly scheduled staff meetings, Program Updates and office-wide debates to participate in information sharing across all departments, and stays informed on important MSF topics to be able to contribute to the organization’s ongoing development
• Assists with data and file management of course materials and other administrative support tasks
• Collaborates with the PMU Team to discuss how to improve the participant experience in courses

Technical Producer (40%)

Pre-Course Preparation

• Communicates with WoW Facilitators to plan their joint training delivery.
• Participates in pre-course Facilitation Team orientations and trainings to develop new WoW Facilitators and Technical Producers.
• Ensures all participant and facilitator materials are posted on platforms as determined by the PMU so they are accessible to facilitators and participants.
• Attends pre-course briefings with the Facilitation Team and Program Management Team to confirm expectations and specific logistics considerations and messaging for each WoW course.

Coordination of the Training and Course Preparation

• Confirms the WoW course schedule with the WoW Facilitators, taking into consideration public holidays, participant leaves, planned operational activities, etc.
• During mission/project briefings (HRCo, IT support, and/or designated project contact), follows up to ensure the PMU’s recommendations for each participant’s learning workspace, computer, internet access, training materials and other essential logistics are in place.
• A week before the Technical Orientation, confirms with the WoW Program Management team and WoW Facilitators:

• The final participant list
• The virtual training room link is shared and ready for the first Technical Orientation
• All technical tools are ready to be used.

Technical Production and Support of WoW Courses

• Responds promptly to WoW participants’ technical issues and any questions related to accessing course materials.
• Provides administrative support, including tracking participants’ attendance, sending participants pre-work assignments, and consolidating notes and information where needed
• Conducts multiple technical orientation sessions before the start of each WoW training. Provides supplementary one-on-one technical support to participants who require additional assistance
• Collaborates with the WoW Facilitation Team to ensure all training materials and equipment are prepared before each session and manages the technical execution of each WoW session
• With the WoW Facilitators, analyzes the participants’ ability to navigate course software, logistical problems (like limited internet connectivity), and works with the PMU to determine whether materials and exercises should be adapted.

Reporting

• Prepares, extracts, and consolidates all WoW participants’ module survey data to send to co-facilitators to analyze as part of the Facilitation report of the WoW.
• Attends scheduled meetings with members of other Virtual Facilitation Teams to share practices, provide feedback, and receive information and updates from the PMU on WoW programming.
• Contributes technical feedback and observations to the WoW Facilitators’.

SUPERVISORY RESPONSIBILITIES

Nil

FISCAL RESPONSIBILITY

Nil

WORKING ENVIRONMENT

Extent of Public Contact

The L&D Assoc / TP has limited contact with non-MSF staff members. Questions related to WoW course programming will be referred to the PMU Director or Team Lead - Program Management. Questions related to program content and design will be addressed by the Team Lead - Instructional Design.

Within the MSF movement, the L&D Assoc / TP interacts with all levels of staff, field workers and colleagues within OCP and other OCs, as well as other MSF sections, Epicentre and/or the MoH.

Working Conditions, Travel and Environment

This position can be based in a number of MSF locations, but it cannot be guaranteed that all MSF offices will be able to host this role. The work location of this role may be reviewed in 2024 or 2025.

While performing the duties of this job, the L&D Assoc / TP will be required to sit (or stand) for long periods. Must be available to work before 9:00 am, and after 5:00 pm or on weekends, as required. Some flexibility required as not all MSF offices, missions, team members and collaborators may be available during regular U.S. EST working hours.

The L&D Assoc / TP should be prepared to work from an MSF office, virtually from home, or as contract hosting policies may require, a hybrid working model. If the role is hosted by an MSF office outside the United States, then the individual will be required to follow the rules and regulations of the hosting office. As such, the L&D Assoc / TP’s working environment must be conducive to working independently and attending virtual meetings, including access to high-speed internet and allowing for focused and uninterrupted periods of time.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

DESIRED QUALIFICATIONS & EXPERIENCE

LEARNING and DEVELOPMENT ASSOCIATE / TECHNICAL PRODUCER PROFILE

ESSENTIAL QUALIFICATIONS

• Capable of giving clear technical instructions to a diverse range of WoW participants who may not be confident or familiar using computers or new software, patiently reframing instructions to suit different user’s needs and levels of expertise
• Outstanding computer skills including experience using Microsoft Office products, database, and team collaboration programs
• Strong interpersonal skills, especially cultural sensitivity
• High level of proficiency using computers and able to quickly learn the software applications used in WoW courses (Microsoft Office, Microsoft Teams, Zoom, Mural and others)
• Understanding of learning and facilitation methodologies
• Excellent written and oral communication skills in English.
• Ability to work with limited supervision and direction
• Bachelor’s degree or equivalent, preferably in adult learning or education. A minimum of 2 years’ real work experience will be strongly considered.
• Ability to trouble-shoot technical issues (including software / hardware / internet connectivity), and quickly identify solutions
• Previous experience supporting, organizing and/or producing learning events, especially virtual learning events

PREFERRED QUALIFICATIONS

• Outstanding and proven time management and organizational skills
• Knowledge of WoW programs and/or other MSF management and DEI programs
• Professional fluency in more than one language (English, French, Arabic, Spanish)
• Keen attention to detail with ability to track multiple projects at one time.
• 2 years’ experience working with MSF
• Genuine interest in and commitment to the humanitarian principles of MSF

Please note that relocation assistance NOR visa sponsorship will be offered for these positions.

We do not accept phone calls or emails during the recruitment process. Only shortlisted candidates will be contacted

Application Deadline: Sept 8, 2023, at 11:59 pm EST

Your Safety Matters: Vaccination and booster against COVID-19 is a requirement at MSF - USA.

Equal Employment Opportunity and Non-Discrimination

MSF-USA is committed to building a diverse, unbiased, and inclusive workforce. MSF- USA is an equal opportunity employer; we recruit, hire, train, promote, develop, and provide other conditions of employment without regard to a person’s gender identity or expression, sexual orientation, race, religion, age, national origin, disability, marital status, pregnancy status, veteran status, genetic information, or any other differences consistent with applicable laws. This includes providing reasonable accommodation for disabilities, or religious beliefs and practices. Members of communities historically underrepresented in the Humanitarian Aid sector are encouraged to apply.

If you have a disability of some kind and are interested in applying for employment and need special accommodations to use our website to apply for a position, please contact Human Resources by emailing us: [email protected].

Reasonable accommodation requests are considered on a case-by-case basis.

Type

HQ

Pay Class & Contract Type

Regular FT Hourly Nonexempt

Compensation

Starting salary $37.75 to $40.02 per hour (commensurate with experience)

Working Time (Hours Per Week)

35