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Senior Contact Center Specialist Jobs

Senior Director, Contact Center & Operations
By Zenex Partners At United States
Proven experience (typically 8+ years) in contact center management, preferably within the travel industry.
Bachelor’s degree in business administration, Travel Management, or a related field. A master's degree is a plus.
Develop and manage budgets for the contact center and operations departments.
In-depth knowledge of contact center operations, call center technologies, and customer service best practices.
Exceptional communication and interpersonal skills, capable of collaborating with cross-functional teams.
Responsibilities of Senior Director, Contact Center and Operations
Outbound Contact Center Specialist
By Xtend At Grand Rapids, MI, United States
Actively soft-sell credit union products and services by matching product/service benefits to the member's needs.
Possess a basic working knowledge of the CU*BASE.
Possess basic working knowledge of the I3 Phone system.
Prior Sales Experience; preferably in a credit union or financial services environment.
Working knowledge of Microsoft Office suite of products.
Maintain a pleasing and professional demeanor while addressing member concerns and questions.
100% Remote - Outreach Retention Specialist - Contact Center Outbound Renewals
By Healthfirst At New York, United States
Related work experience such as HMO / Managed Care, NYSOH, HRA, Maximus, etc.
Educate members on all aspects of eligible plans including answering questions regarding features and benefits
Meet pre- and post-training exams and audit requirements
Attend annual training and successfully meet testing requirements
Work at locations which may include office, remote, virtual and/or field offices
Working experience with MS Office
Part-Time Contact Center Specialist Remote
By Marine Credit Union At La Crosse-Onalaska Area, United States
Achieve daily metrics related to number of members helped through effective time management.
Previous experience working in a remote setting or environment
Advance member lives through active listening to member needs and offering solutions through the credit union products and services.
Maintain knowledge including but not limited to: loan servicing, account opening, wire transactions, debit card maintenance, digital banking, fraud, and transactions.
Excellent written, verbal, and interpersonal communication skills.
Detail oriented with strong computer skills
Contact Center Customer Care Specialist (Sca)
By HomeSafe Alliance At Helena, MO, United States
Utilize strong time management, organization skills and prioritization in a fast-paced environment.
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
High School diploma or GED or equivalent combination of education and experience.
Preferred experience working in a contact center environment, on-site or remotely.
Identify and resolve issues utilizing critical thinking skills and sound judgment.
Contact Center Senior Manager
By Grow Therapy At United States
Evaluating channel performance and create agent level dashboards to improve employee management
Manage multiple, complex, on‐going tasks and projects while monitoring absence and attendance of your team
Running experiments to improve our call scripting and channel / medium mix
Maintaining and reporting metrics on overall and agent level performance, including: bookings, efficiency, and quality.
Improving our scheduling models to handle high and low volume times in order to increase booking efficiency
Projecting hiring needs and thinking through organizational design
Governance, Risk & Compliance (Grc) Specialist - Contact Center Operations
By Brazen Inspired At United States

Brazen Inspired serves one demographic — and one only: those seeking employment —— But not just any employment, their dream jobs! How do we do this, you ask? Well, we offer a program which ...

Contact Center - Customer Experience Sales Specialist
By Zoom At Jefferson County, CO, United States
Work strategically with management to deliver forecasts, identify trending opportunities, challenges, and provide recommended solutions
Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Utilize Customer Relationship Management (CRM) tool
Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews
Develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns
Partner with Product/Engineering on Contact Center integrations & roadmap requirements
Contact Center - Customer Experience Sales Specialist
By Zoom At Arizona, United States
Work strategically with management to deliver forecasts, identify trending opportunities, challenges, and provide recommended solutions
Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Utilize Customer Relationship Management (CRM) tool
Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews
Develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns
Partner with Product/Engineering on Contact Center integrations & roadmap requirements
Contact Center Specialist - Quality Assurance
By QuinStreet At United States
Knowledge of Customer Relationship Management (CRM) systems is beneficial.
Utilize your in-depth knowledge of client-specific call and product requirements to prepare comprehensive reports.
Provide valuable feedback to management to drive quality and operational improvements within the contact center.
Monitor and analyze customer calls to identify areas of improvement in terms of homeowner satisfaction, agent performance, and client requirements.
Efficiently manage and prioritize daily tasks based on business needs and goals.
At least 6 months of previous experience in customer service and contact center roles.
Contact Center Specialist - Hybrid
By United Heritage Credit Union At Austin, TX, United States
Excellent listening ability and verbal communication skills.
Minimum 1-3 years of recent customer service, call center, account resolution or related experience required.
Demonstrated experience processing detailed information in an accurate and thorough manner.
Understanding of MS Office Suite with intermediate technical and computer skills; ability to navigate quickly within various computer programs.
Ideal candidates have 1-3 years of recent customer service, call center, or account resolution experience.
Problem solve by helping members with account questions and concerns.
Senior Manager, Customer Service (Contact Center)
By Fanatics, Inc. At United States
Bachelor's degree in business administration, management, or a related field. An equivalent combination of education and experience may be considered.
Conduct regular training and development programs for customer service representatives to enhance their product knowledge, communication skills, and problem-solving abilities.
Excellent leadership and people management skills, with a track record of effectively managing and developing high-performing teams.
Oversee the implementation and utilization of customer service technologies and tools to optimize efficiency and improve the customer experience.
Knowledge of trading cards, sports collectables and memorabilia is strongly preferred, but not required.
Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, team members, and stakeholders at all levels.
Learning And Development Specialist - Contact Center Onsite
By Experian At Allen, TX, United States
Strong time management and organization skills
Consult with subject matter experts and management to determine training scope and content.
Strong knowledge of written English with excellent verbal communication skills
Conduct instructor-led training, both on site and remotely, using a variety of teaching aids.
Participate in the design and development of course programs including specialty workshops, continuing education, computer-based training and new hire training programs.
Work closely with business partners to evaluate needs and requirements for training program development.
Senior Manager, Contact Center - Strategic Planning
By American Airlines At Dallas, TX, United States
Partners closely with Finance to develop budgets, financial forecasts and staffing models to support staffing needs and promote customer experience initiatives
5 years of prior managerial experience
Advanced experience with Excel modeling Contact center knowledge (Reservations and/or Service Recovery) and understanding of contact center operations and staffing strategies
Leads strategic direction and large-scale ad hoc projects for American’s customer experience and contact centers to make them best in class
Bachelor's degree in relevant field or equivalent experience/training
7 years related work experience
Workforce Management Specialist (Contact Center Admin)
By Asante At Medford, OR, United States
Minimum 2 years of experience in Customer Support, Workforce Strategy, or a Contact Center environment required.
Strong knowledge of workforce planning programs and phone system reporting tools required.
Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint) required.
Tuition Reimbursement after 1 year of service.
Rn Clinical Specialist, Contact Center, (Remote, Working Every Weekend Plus 3 Weekdays
By VNS Health At , Manhattan, Ny $82,600 - $103,200 a year

Overview Triages incoming calls from patients and/care givers, assesses needs, gives appropriate clinical recommendations, and guides patient to appropriate level of care or resources. ...

Patient Services Specialist (Contact Center/Alberta)
By Texas Tech University Health Sciences Center El Paso At El Paso, TX, United States
Additional education may substitute for the experience requirement.
One year experience in medical setting.
Knowledge of patient service principles and practices.
Knowledge of administration and clerical processes.
One (1) year of customer service, office or related experience required.
Answers and handles contact center appointment calls appropriately according to department procedures and guidelines.
Contact Center - Customer Experience Sales Specialist
By Zoom At Florida, United States
Work strategically with management to deliver forecasts, identify trending opportunities, challenges, and provide recommended solutions
Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Utilize Customer Relationship Management (CRM) tool
Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews
Develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns
Partner with Product/Engineering on Contact Center integrations & roadmap requirements
Contact Center - Customer Experience Sales Specialist
By Zoom At Austin, TX, United States
Work strategically with management to deliver forecasts, identify trending opportunities, challenges, and provide recommended solutions
Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Utilize Customer Relationship Management (CRM) tool
Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews
Develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns
Partner with Product/Engineering on Contact Center integrations & roadmap requirements
Contact Center Workforce (Ccwf) Planning Specialist
By Principal Financial Group At , Des Moines, 50392, Ia $16.75 - $31.73 an hour
Recommend schedule revisions to contact center management and workforce analysts in line with daily operational changes to optimize performance.
Proficiency with a contact center workforce management tools (Alvaria preferred) to develop forecasts and schedules
High school diploma or equivalent work experience plus 2+ years of relevant work experience
Detail-oriented with strong analytical, problem solving, collaboration and verbal and written communication skills
Experience working in a contact center
Create and maintain work schedules for assigned contact centers,

Are you looking for an exciting opportunity to use your customer service skills in a Senior Contact Center Specialist role? We are looking for an experienced professional to join our team and provide exceptional customer service to our clients. If you have a passion for helping people and a commitment to providing top-notch customer service, this could be the perfect job for you!

Overview A Senior Contact Center Specialist is a customer service professional who is responsible for providing excellent customer service to customers over the phone, email, and other forms of communication. They are responsible for handling customer inquiries, resolving customer complaints, and providing general customer support. Detailed Job Description A Senior Contact Center Specialist is responsible for providing excellent customer service to customers over the phone, email, and other forms of communication. They must be able to handle customer inquiries, resolve customer complaints, and provide general customer support. They must be able to multitask, handle multiple customer inquiries at once, and provide timely and accurate responses. They must be able to work independently and as part of a team. They must be able to work in a fast-paced environment and be able to adapt to changing customer needs. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work independently and as part of a team
• Ability to work in a fast-paced environment
• Ability to adapt to changing customer needs
• Knowledge of customer service software
• Knowledge of customer service processes
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service software
• Knowledge of customer service processes
Job Knowledge
• Knowledge of customer service software
• Knowledge of customer service processes
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
Job Experience
• Previous customer service experience
• Previous contact center experience
• Previous experience working in a fast-paced environment
Job Responsibilities
• Handle customer inquiries over the phone, email, and other forms of communication
• Resolve customer complaints in a timely and accurate manner
• Provide general customer support
• Multitask and handle multiple customer inquiries at once
• Work independently and as part of a team
• Adapt to changing customer needs
• Follow customer service policies and procedures