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Contact Center Service Specialist Jobs

Vp, Member Service Contact Center
By Korn Ferry At Sacramento, CA, United States
Remain current on service delivery trends in Contact Centers and recommend proactive strategies for effective contact center volume trend management.
Provide and continually evolve meaningful reporting on call center performance to Executive Management.
Communicate results of sales referrals, service levels and operational impacts to management as appropriate or requested.
Provide effective leadership to employees and conduct manager evaluations.
Named "Best-in-State" Employer by Forbes for second consecutive year and counting.
Proactively research, develop, and implement strategic initiatives to achieve maximum member satisfaction.
Customer Service Manager (Contact Center)
By Fanatics, Inc. At United States
Bachelor's degree in business administration, management, or a related field. An equivalent combination of education and experience may be considered.
Conduct regular training and development programs for customer service representatives to enhance their product knowledge, communication skills, and problem-solving abilities.
Excellent leadership and people management skills, with a track record of effectively managing and developing high-performing teams.
Oversee the implementation and utilization of customer service technologies and tools to optimize efficiency and improve the customer experience.
Knowledge of trading cards, sports collectables and memorabilia is strongly preferred, but not required.
Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, team members, and stakeholders at all levels.
Outbound Contact Center Specialist
By Xtend At Grand Rapids, MI, United States
Actively soft-sell credit union products and services by matching product/service benefits to the member's needs.
Possess a basic working knowledge of the CU*BASE.
Possess basic working knowledge of the I3 Phone system.
Prior Sales Experience; preferably in a credit union or financial services environment.
Working knowledge of Microsoft Office suite of products.
Maintain a pleasing and professional demeanor while addressing member concerns and questions.
100% Remote - Outreach Retention Specialist - Contact Center Outbound Renewals
By Healthfirst At New York, United States
Related work experience such as HMO / Managed Care, NYSOH, HRA, Maximus, etc.
Educate members on all aspects of eligible plans including answering questions regarding features and benefits
Meet pre- and post-training exams and audit requirements
Attend annual training and successfully meet testing requirements
Work at locations which may include office, remote, virtual and/or field offices
Working experience with MS Office
Driver & Identification Service Center Specialist
By State of Iowa - Executive Branch At Cedar Rapids, IA, United States
Administer and score motorcycle skills, car, truck, passenger and CDL pre-trip, skills, and road driving examinations
Competitive pay and benefits package including health, dental, flexible spending, and life insurance
Insurance benefits start first of the month following 30 days of employment - Monthly insurance premium (Iowa Choice*):
Graduation from high school (or GED equivalent), and experience equal to three years of full-time clerical or closely-related work.
Ensure each driver is capable of safely operating the vehicle for which they are licensed
Single: $54/mo. employee share; $715/mo. state share
Part-Time Contact Center Specialist Remote
By Marine Credit Union At La Crosse-Onalaska Area, United States
Achieve daily metrics related to number of members helped through effective time management.
Previous experience working in a remote setting or environment
Advance member lives through active listening to member needs and offering solutions through the credit union products and services.
Maintain knowledge including but not limited to: loan servicing, account opening, wire transactions, debit card maintenance, digital banking, fraud, and transactions.
Excellent written, verbal, and interpersonal communication skills.
Detail oriented with strong computer skills
Contact Center Customer Care Specialist (Sca)
By HomeSafe Alliance At Helena, MO, United States
Utilize strong time management, organization skills and prioritization in a fast-paced environment.
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
High School diploma or GED or equivalent combination of education and experience.
Preferred experience working in a contact center environment, on-site or remotely.
Identify and resolve issues utilizing critical thinking skills and sound judgment.
Customer Service Manager - Contact Center
By Ferguson Enterprises At United States
A minimum of 5 years work experience in a contact center or customer service management role preferred
A bachelor's degree in business administration, management, or a related field. Advanced degrees or certifications in contact center management preferred
Develop training programs to enhance agents' skills and knowledge.
Participating in leadership meetings with management team as a representative for associate concerns, progress, policies, and guidelines
Familiarity with contact center technologies, customer relationship management (CRM) systems, and call center operations. Proficiency in using reporting and analytics
Strong written and verbal communication skills with ability to communicate across all levels of the organization
Customer Service Center - Contact Center
By WesBanco At Bowie, MD, United States

This position works a schedule of 10:30am to 7:00pm Monday through Friday

Contact Center - Customer Experience Sales Specialist
By Zoom At Jefferson County, CO, United States
Work strategically with management to deliver forecasts, identify trending opportunities, challenges, and provide recommended solutions
Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Utilize Customer Relationship Management (CRM) tool
Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews
Develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns
Partner with Product/Engineering on Contact Center integrations & roadmap requirements
Contact Center - Customer Experience Sales Specialist
By Zoom At Arizona, United States
Work strategically with management to deliver forecasts, identify trending opportunities, challenges, and provide recommended solutions
Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Utilize Customer Relationship Management (CRM) tool
Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews
Develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns
Partner with Product/Engineering on Contact Center integrations & roadmap requirements
Contact Center Specialist - Quality Assurance
By QuinStreet At United States
Knowledge of Customer Relationship Management (CRM) systems is beneficial.
Utilize your in-depth knowledge of client-specific call and product requirements to prepare comprehensive reports.
Provide valuable feedback to management to drive quality and operational improvements within the contact center.
Monitor and analyze customer calls to identify areas of improvement in terms of homeowner satisfaction, agent performance, and client requirements.
Efficiently manage and prioritize daily tasks based on business needs and goals.
At least 6 months of previous experience in customer service and contact center roles.
Director Contact Center Sales And Service
By Teachers Federal Credit Union At Hauppauge, NY, United States
Demonstrated project and budget management skills
Manage and lead processes for the continuous improvement of the member experience
Effective leadership and analytical skills including working knowledge of high-level budgeting, staffing models, scheduling, and industry technology solutions
Bachelor’s degree required or minimum of eight years’ experience in Call/Contact Center operations or sales and service role managing direct reports
Minimum six years of relevant experience in consumer banking/financial services
Strong mentoring and relationship building skills
Contact Center Specialist - Hybrid
By United Heritage Credit Union At Austin, TX, United States
Excellent listening ability and verbal communication skills.
Minimum 1-3 years of recent customer service, call center, account resolution or related experience required.
Demonstrated experience processing detailed information in an accurate and thorough manner.
Understanding of MS Office Suite with intermediate technical and computer skills; ability to navigate quickly within various computer programs.
Ideal candidates have 1-3 years of recent customer service, call center, or account resolution experience.
Problem solve by helping members with account questions and concerns.
Senior Manager, Customer Service (Contact Center)
By Fanatics, Inc. At United States
Bachelor's degree in business administration, management, or a related field. An equivalent combination of education and experience may be considered.
Conduct regular training and development programs for customer service representatives to enhance their product knowledge, communication skills, and problem-solving abilities.
Excellent leadership and people management skills, with a track record of effectively managing and developing high-performing teams.
Oversee the implementation and utilization of customer service technologies and tools to optimize efficiency and improve the customer experience.
Knowledge of trading cards, sports collectables and memorabilia is strongly preferred, but not required.
Exceptional communication and interpersonal skills, with the ability to interact effectively with customers, team members, and stakeholders at all levels.
Learning And Development Specialist - Contact Center Onsite
By Experian At Allen, TX, United States
Strong time management and organization skills
Consult with subject matter experts and management to determine training scope and content.
Strong knowledge of written English with excellent verbal communication skills
Conduct instructor-led training, both on site and remotely, using a variety of teaching aids.
Participate in the design and development of course programs including specialty workshops, continuing education, computer-based training and new hire training programs.
Work closely with business partners to evaluate needs and requirements for training program development.
Contact Center Service Manager
By U.S. Bank National Association At , Remote $61,115 - $79,090 a year
Bachelor's degree, or equivalent work experience
Up to three years of relevant experience
Strong customer service and problem-solving skills
Thorough knowledge of operational functions, systems, policies and procedures of assigned area
Basic knowledge of banking operations
Strong verbal and written communication skills
Workforce Management Specialist (Contact Center Admin)
By Asante At Medford, OR, United States
Minimum 2 years of experience in Customer Support, Workforce Strategy, or a Contact Center environment required.
Strong knowledge of workforce planning programs and phone system reporting tools required.
Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint) required.
Tuition Reimbursement after 1 year of service.
Rn Clinical Specialist, Contact Center, (Remote, Working Every Weekend Plus 3 Weekdays
By VNS Health At , Manhattan, Ny $82,600 - $103,200 a year

Overview Triages incoming calls from patients and/care givers, assesses needs, gives appropriate clinical recommendations, and guides patient to appropriate level of care or resources. ...

Patient Services Specialist (Contact Center/Alberta)
By Texas Tech University Health Sciences Center El Paso At El Paso, TX, United States
Additional education may substitute for the experience requirement.
One year experience in medical setting.
Knowledge of patient service principles and practices.
Knowledge of administration and clerical processes.
One (1) year of customer service, office or related experience required.
Answers and handles contact center appointment calls appropriately according to department procedures and guidelines.