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Contact Center Specialist - Hybrid
Company | United Heritage Credit Union |
Address | Austin, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | Banking |
Expires | 2023-07-24 |
Posted at | 10 months ago |
Location: This position will be working remotely on Mondays, Wednesdays, Fridays, and Saturdays. This position will be working in person at our Headquarters location in North Austin on Tuesdays and Thursdays.
- Perform account maintenance or updates.
- Receive coaching and feedback to help you grow and develop in your career.
- Use multiple systems to process a member's request.
- Become a team player and collaborate with peers and leaders to make member services better.
- Maintain a high level of accuracy with minimal errors or outages.
- Problem solve by helping members with account questions and concerns.
- Become a financial coach to our members by giving them guidance on the best products and services for them.
- Complete research and resolve discrepancies as needed. Forward more complex issues or requests to Senior Contact Center Specialists as appropriate.
- Adhere to Contact Center Identification (ID) Verification Guidelines in order to protect our members and the Credit Union.
- Help our members grow financially.
- Passion for providing outstanding service to our members.
- Strong attention to detail, with a focus on accuracy and quality of work.
- The ability to collaborate with team members.
- Ability to multitask in a fast-paced and changing team environment.
- Excellent listening ability and verbal communication skills.
- Demonstrated experience and ability to work with a wide variety of internal and external clients providing effective interpersonal communication and team skills.
- Fluency in English and Spanish is highly preferred.
- Minimum 1-3 years of recent customer service, call center, account resolution or related experience required.
- Understanding of MS Office Suite with intermediate technical and computer skills; ability to navigate quickly within various computer programs.
- Demonstrated experience processing detailed information in an accurate and thorough manner.
- High school diploma or GED equivalent required.
- 401(k) options (Pre-Tax and/or Roth)
- Competitive Benefits Package
- Opportunity to Advance!
- Generous paid time off (PTO)
- Education Reimbursement Program
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