Register
Recruit Create CV

Contact Center Specialist I Jobs

Contact Center Agent I
By Liberty University At , Remote
2. Performs proactive outbound calls to provide students with updated information regarding their Financial Aid status.
3. Complete SharePoints, follow up with students and work on Special Projects.
4. Works effectively as a team member, embracing and fostering LU’s mission.
6. Performs other duties as assigned.
Outbound Contact Center Specialist
By Xtend At Grand Rapids, MI, United States
Actively soft-sell credit union products and services by matching product/service benefits to the member's needs.
Possess a basic working knowledge of the CU*BASE.
Possess basic working knowledge of the I3 Phone system.
Prior Sales Experience; preferably in a credit union or financial services environment.
Working knowledge of Microsoft Office suite of products.
Maintain a pleasing and professional demeanor while addressing member concerns and questions.
100% Remote - Outreach Retention Specialist - Contact Center Outbound Renewals
By Healthfirst At New York, United States
Related work experience such as HMO / Managed Care, NYSOH, HRA, Maximus, etc.
Educate members on all aspects of eligible plans including answering questions regarding features and benefits
Meet pre- and post-training exams and audit requirements
Attend annual training and successfully meet testing requirements
Work at locations which may include office, remote, virtual and/or field offices
Working experience with MS Office
Part-Time Contact Center Specialist Remote
By Marine Credit Union At La Crosse-Onalaska Area, United States
Achieve daily metrics related to number of members helped through effective time management.
Previous experience working in a remote setting or environment
Advance member lives through active listening to member needs and offering solutions through the credit union products and services.
Maintain knowledge including but not limited to: loan servicing, account opening, wire transactions, debit card maintenance, digital banking, fraud, and transactions.
Excellent written, verbal, and interpersonal communication skills.
Detail oriented with strong computer skills
Contact Center Customer Care Specialist (Sca)
By HomeSafe Alliance At Helena, MO, United States
Utilize strong time management, organization skills and prioritization in a fast-paced environment.
Prior military move management experience.
Continually maintain a working knowledge of all services and requirements for processing customer orders.
High School diploma or GED or equivalent combination of education and experience.
Preferred experience working in a contact center environment, on-site or remotely.
Identify and resolve issues utilizing critical thinking skills and sound judgment.
Contact Center Rep I (Remote)
By The Standard At United States
This is a fully remote position.
2+ years of customer service experience is required
1-2 years of experience working in an inbound call center/contact center environment is strongly preferred
Excellent verbal communication skills and a proven ability to provide empathetic care to customers
Please note, the standard entry level wage for this position is $19/hr.
High school diploma or GED is required
Contact Center - Customer Experience Sales Specialist
By Zoom At Jefferson County, CO, United States
Work strategically with management to deliver forecasts, identify trending opportunities, challenges, and provide recommended solutions
Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Utilize Customer Relationship Management (CRM) tool
Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews
Develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns
Partner with Product/Engineering on Contact Center integrations & roadmap requirements
Contact Center - Customer Experience Sales Specialist
By Zoom At Arizona, United States
Work strategically with management to deliver forecasts, identify trending opportunities, challenges, and provide recommended solutions
Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Utilize Customer Relationship Management (CRM) tool
Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews
Develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns
Partner with Product/Engineering on Contact Center integrations & roadmap requirements
Contact Center Specialist - Hybrid
By United Heritage Credit Union At Austin, TX, United States
Excellent listening ability and verbal communication skills.
Minimum 1-3 years of recent customer service, call center, account resolution or related experience required.
Demonstrated experience processing detailed information in an accurate and thorough manner.
Understanding of MS Office Suite with intermediate technical and computer skills; ability to navigate quickly within various computer programs.
Ideal candidates have 1-3 years of recent customer service, call center, or account resolution experience.
Problem solve by helping members with account questions and concerns.
Contact Center Associate I
By Innovative Blood Resources At St Paul, MN, United States
Understands minimum requirements for donor recruitment and donor deferral guidelines
Provide medical consultation and recommendations on training, technique, and education needs.
Minimum 1 Year Experience In Telemarketing And/or Customer Service
Recruiting for Whole Blood Donations
Calls appropriate donors based on inventory needs
Uses assertive communication to secure appointments
Contact Center Supervisor I
By Telvista At Dallas, TX, United States
Leadership 5 or more years management or equivalent leadership experience, preferably in a call center.
Coaches, trains, and develops direct reports with support from senior contact center management.
Proactively, identifies, resolves, and escalates concerns (employee, system, or customers) as needed, with support from senior contact center management as needed.
Call Center Experience 5 or more years
Education Bachelor’s Degree or higher.
Plans and conducts periodic team communication meetings.
Learning And Development Specialist - Contact Center Onsite
By Experian At Allen, TX, United States
Strong time management and organization skills
Consult with subject matter experts and management to determine training scope and content.
Strong knowledge of written English with excellent verbal communication skills
Conduct instructor-led training, both on site and remotely, using a variety of teaching aids.
Participate in the design and development of course programs including specialty workshops, continuing education, computer-based training and new hire training programs.
Work closely with business partners to evaluate needs and requirements for training program development.
Contact Center Donor Care Representative I (Oklahoma City, Ok)
By Our Blood Institute At Oklahoma City, OK, United States
1 year previous experience in customer service or telemarketing or sales position preferred
Maintain and update donor call profiles through accurate data entry
High school diploma or equivalent required
Pleasant voice and professional manner required
Flexibility to work unscheduled or long hours in response to a crisis or special blood needs
Ability to effectively communicate & speak clearly to the public over the phone
Workforce Management Specialist (Contact Center Admin)
By Asante At Medford, OR, United States
Minimum 2 years of experience in Customer Support, Workforce Strategy, or a Contact Center environment required.
Strong knowledge of workforce planning programs and phone system reporting tools required.
Proficient in Microsoft Office (Excel, Word, Outlook, PowerPoint) required.
Tuition Reimbursement after 1 year of service.
Rn Clinical Specialist, Contact Center, (Remote, Working Every Weekend Plus 3 Weekdays
By VNS Health At , Manhattan, Ny $82,600 - $103,200 a year

Overview Triages incoming calls from patients and/care givers, assesses needs, gives appropriate clinical recommendations, and guides patient to appropriate level of care or resources. ...

Patient Services Specialist (Contact Center/Alberta)
By Texas Tech University Health Sciences Center El Paso At El Paso, TX, United States
Additional education may substitute for the experience requirement.
One year experience in medical setting.
Knowledge of patient service principles and practices.
Knowledge of administration and clerical processes.
One (1) year of customer service, office or related experience required.
Answers and handles contact center appointment calls appropriately according to department procedures and guidelines.
Health Center Specialist I: Chiropractic Assistant
By Oracle At , St. Louis, 63101, Mo

In this position, you will be an active member of the chiropractic team by assisting our chiropractors with patient-flow, scheduling, performing vitals, performing therapeutic modalities, and ...

Financial Aid Contact Center Agent I
By Liberty University At , Remote

The Financial Aid Contact Center (FACC) Agent I is responsible and accountable to the Supervisor - FACC. The mission of the FACC Agent I is to efficiently and accurately process inbound and proactive ...

Contact Center - Customer Experience Sales Specialist
By Zoom At Florida, United States
Work strategically with management to deliver forecasts, identify trending opportunities, challenges, and provide recommended solutions
Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Utilize Customer Relationship Management (CRM) tool
Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews
Develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns
Partner with Product/Engineering on Contact Center integrations & roadmap requirements
Contact Center - Customer Experience Sales Specialist
By Zoom At Austin, TX, United States
Work strategically with management to deliver forecasts, identify trending opportunities, challenges, and provide recommended solutions
Work strategically with management to deliver forecasts, identify trending opportunities/challenges, and provide recommended solutions
Utilize Customer Relationship Management (CRM) tool
Create, deliver, and manage client presentations, proposals and coordinate quarterly business reviews
Develop and maintain business within existing accounts, manage large, complex sales situations and sales campaigns
Partner with Product/Engineering on Contact Center integrations & roadmap requirements

Are you looking for a job that will let you use your customer service skills to make a difference? We are looking for a Contact Center Specialist I to join our team and provide top-notch customer service to our clients. If you have excellent communication and problem-solving skills, we want to hear from you!

Overview A Contact Center Specialist I is responsible for providing customer service and support to customers via phone, email, and other communication channels. They are responsible for resolving customer inquiries, providing product information, and troubleshooting customer issues. Detailed Job Description The Contact Center Specialist I is responsible for providing customer service and support to customers via phone, email, and other communication channels. They are responsible for resolving customer inquiries, providing product information, and troubleshooting customer issues. They must be able to effectively communicate with customers and provide accurate information in a timely manner. They must also be able to handle customer complaints and escalate issues to the appropriate personnel. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Ability to multitask
• Ability to work in a fast-paced environment
• Ability to work independently
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of customer service software, databases, and tools
• Knowledge of relevant products and services
• Knowledge of customer service best practices
Job Experience
• Previous customer service experience
• Experience in a contact center environment
Job Responsibilities
• Respond to customer inquiries via phone, email, and other communication channels
• Provide accurate information in a timely manner
• Troubleshoot customer issues and provide solutions
• Handle customer complaints and escalate issues to the appropriate personnel
• Maintain customer records and update customer information
• Follow up with customers to ensure their satisfaction
• Monitor customer feedback and provide feedback to management