Junior Systems Administrator Jobs

The Junior Systems Administrator position performs day-to-day functions administering and maintaining servers and infrastructure while providing server application support, hardware and servers: test, troubleshoot, diagnose, and collaboratively resolves all problems working with the infrastructure services team. The Junior Systems Administrator is an Exempt position that reports to the Executive Director of College Technology Services. The Junior Systems Administrator provides timely technical support for users and works with them to solve existing problems. The Junior Systems Administrator works within the infrastructure services team and will function as the liaison between the infrastructure services and support services teams. The priority consideration date is Monday, August 14th. The position is open until filled.

The pay range for this position is $86,493.61 to $91,493.61 Annually.

The position includes but is not limited to updating of hardware and software packages on servers, revising documentation, installing computer and network systems, removing security threats, monitoring computer system backups, and preventing data corruption. The Junior Systems Administrator provides tier 2 technical support and assists facilitating end-user training on new software applications and other technology. The Junior Systems Administrator is the primary security administrator for ctcLink (Local Security Administrator).

Renton Technical College, located southeast of Seattle, has provided quality education in a variety of occupations for over 75 years. Our professional-technical certificate and degree programs offer entry and mid-level training in the areas of allied health, trades and industry, culinary, business, technology, and automotive. Our outstanding college & career pathways program with classes in adult basic education, English as a second language, and GED preparation is available to those who need additional preparation before entering a training program and for those who simply wish to improve their math and English skills. Career Education and apprenticeships degrees round out our offerings.

As an Achieving the Dream and an Aspen Institute top 10 finalist in Community College Excellence, RTC is also proud to be a Military Friendly School, serving those who chose to serve. Renton Technical College is committed to increasing its cultural diversity with an emphasis on equity and inclusion among its faculty and staff. The students that we serve come from a variety of backgrounds and are over 60% of color. We strongly encourage members of historically minoritized groups, veterans, and bi- or multi-lingual individuals to apply for this position to help meet the needs of our diverse students and service district.

• Deliver exceptional customer service skills which include the passion to go above and beyond exceeding client expectations
• Perform with and assist with server application installations, upgrades, and support and other maintenance activities.
• Performs preventative maintenance of Infrastructure systems, applications and peripherals.
• Perform other tasks as assigned
• Liaise with key contacts such as vendors, and IT resources regarding application and system issues.
• Identity Management for all College Technology Services and Cloud based managed systems – creating, modifying, and terminating user accounts. Provide operating and administration functions including user set up, security, configuration and management for systems and business applications.
• Monitor and resolve opened tickets in a timely fashion, meeting or exceeding defined service levels while providing quality solutions.
• Assist with the setup and monitoring of server backup activities and IT disaster recovery operations.
• Manages physical servers, virtual machines (both local and cloud), storage systems, and network devices, keeping in scope systems secured, up to date, and protected from data loss.
• Demonstrate multicultural competence (including an awareness and understanding of historically minoritized populations) and maintain an educational and work environment that affirms commitment to equity, diversity, and inclusion.
• Provides Tier 2 technical support, problem tracking, diagnosis, replication, resolution, escalation and system/application support.
• Participate in the execution of various infrastructure projects
• Document all actions and solutions within helpdesk tickets and update the technical details within operational procedures as appropriate.
• Develop Documentation, standard operating procedures (SOPs), How To and knowledge base articles.
• Communicate effectively with clients and other team members while gathering information to facilitate problem resolution.

• Ability to communicate effectively, including verbal, written and active listening.
• Critical thinking skills and strong skills in consensus building and problem solving.
• Demonstrated experience or participation with persons from diverse backgrounds such as sexual orientation, racial, ethnic, religious, linguistic, gender, age, socio-economic, physical and learning abilities, and a commitment to an inclusive and equitable working / learning environment.
• Advanced experience with the suite of Microsoft Office 365/Plus suite of applications
• Dependability, accountability and the ability to maintain progress on tasks without supervision.
• Ability to work effectively/collaboratively with stakeholders and management with minimum direction.
• Demonstration of creative/innovative approaches that maintain a commitment to the College’s quality, diversity, and public service values.
• Intermediate experience with PeopleSoft.
• Three years of work experience at an institution of higher education
• Information Technology Infrastructure Library (ITIL) Foundations Certification or equivalent experience
• Demonstrated experience with Active Directory management
• Experience managing user accounts and security within enterprise resource planning systems (ERP) and customer relationship management (CRM) software platforms.
• Demonstrated experiencing managing Office 365 / Exchange Online account management as well as Microsoft Teams.
• Associates degree in technology or a closely related field from an accredited college or university and one year as a Technical Support Analyst or similar position.
• Strong analytical and problem-solving skills.
• Strong, effective organizational and interpersonal skills; customer-service and teamwork oriented.
• Ability to manage competing priorities and work under pressure in high stress situations.
• Understanding of college and community organizations.
• An appreciation of diversity and the benefits of a commitment to cultural awareness and sensitivity in the workplace.
• Ethics and integrity, and sound professional judgment.

The person hired is required to provide authorization for employment in the United States.

In the interest of providing a healthy, safe and secure educational and work environment, and in order to meet the requirements of federal legislation, it is the policy of Renton Technical College to maintain an alcohol and drug-free workplace for our employees and students.

The person hired is required to provide authorization for employment in the United States. All offers of employment are contingent to background checks, including employment and required degree/credential verification. Information from the background check will not necessarily preclude employment, but will be considered in determining the applicant's suitability and competence to perform successfully in the position. Finalists are required to complete the Sexual Misconduct Disclosure form as required under RCW 288.112.080. Post offer, pre-employment criminal background checks are also required.

For questions regarding this position contact

Chelsea Dillon [email protected] 425-235-6579

• State Board Retirement: http://www.sbctc.edu/colleges-staff/my-employment/retirement.aspx
• Washington State Department of Retirement Systems: http://www.drs.wa.gov
• State Board Retirement Plan (SBRP)/TIAA-CREF: http://enroll.tiaa-cref.org/sbctc/