It Systems & Software Administrator

CMX Cinemas seeks an IT Systems & Software Administrator to join our winning team in providing the ULTIMATE movie going experience to our community!

About CMX Cinemas:

CMX Cinemas premiered in April 2017, offering guests an innovative VIP movie-going experience. Since that time, CMX has grown organically and through acquisition, notably acquiring Cobb Theatres and CinéBistro locations. At 30+ locations across the country, CMX continues to grow with an upcoming location at Tysons Galleria (McLean, VA). We proudly promote a people-driven culture, investing significantly in the development of our teams, providing high achievers with many opportunities to grow professionally.

Summary of the position:

The Information Technology Coordinator is a member of the Internal Customer Support team. They are responsible for maintenance and internal support of Company’s POSs, PCs, printers, servers, and other IT equipment.

General Duties and Responsibilities:

• Provide end user support, both corporate and retail locations, including but not limited to:

• Monitor and respond timely to support requests in the help desk queue(s)

• Document Service Desk ticket tech notes for escalation or resolution of service request

• Communicate issues and solutions in a timely manner

• Support and maintenance of POS/PCs including but not limited to complete PC/Laptop setup and deployment for new employees using standard hardware, images, and software

• POS setup and deployment as required

• Troubleshoot live issues in a retail environment

• Provide on-call support as needed, some after-hours

• Primary will be on rotation, but all others must be prepared to provide backup

• Support software various software platforms

• Support Office 365, Azure AD, Local AD, Mass-360, and other internal software systems

• Provide IT support for local software

• Upgrade or assist in server upgrades both hardware and software

• Participate in team and projects including:

• Regular scheduled calls

• Assist other IT assets in the company

• Proactively support Corporate IT and customer support changes and initiatives

• Test changes to hardware and software standards

• Monitor ticket queues to ensure SLAs are met

• Utilize the standard Knowledgebase and update as needed

• Maintain backups and automated systems

• Update networked applications as required

• Regularly monitor backups and other automated functions

• Report fil and server issues to senior IT members for instructions

• Monitor system logs

• Setup and maintain network printers, scanners, and multi-function devices

• Coordinate copier/MFD repairs with authorized repair vendor

• Provide phone support for VoIP locations

• Facilitate legal compliance with requests including complete legal holds on workstations and backup hard drive as requested

• Preserve backups and other electronic media as requested

• Support implementation and go-live of new locations and conversions. This could include both onsite support and remote support. Will need to travel as needed to accomplish this

• Setup of hardware onsite

• Testing of configuration prior to go-live

• Help with customer website refund and associated tasks.

• Other duties as assigned

• You must be able to handle a fast pace, high pressure environment. Restaurant and/or theatre experience is a plus

• Prior operational experience in a retail setting, along with your technical skills, will be valuable to the success in this position

• Ability to travel with little notice, up to 25%

Working for CMX Cinemas comes with really great perks:

• Highly competitive compensation

• 401k (company match)

• Health with H.S.A., dental, vision insurance

• Life and disability insurance

• Free movies and meal privileges

• Paid vacations

• Professional career development opportunities based on performance

CMX Cinemas is proud to be an Equal Opportunity Employer, promoting diversity and inclusion of all as being foundational to our culture.

Job Type: Full-time

Work Location: Remote