It Support Analyst (Temporary)

Every great story has a new beginning, and yours starts here.

Welcome to Warner Bros. Discovery… the stuff dreams are made of.

Who We Are…

When we say, “the stuff dreams are made of,” we’re not just referring to the world of wizards, dragons and superheroes, or even to the wonders of Planet Earth. Behind WBD’s vast portfolio of iconic content and beloved brands, are the storytellers bringing our characters to life, the creators bringing them to your living rooms and the dreamers creating what’s next…

From brilliant creatives, to technology trailblazers, across the globe, WBD offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves. Here you are supported, here you are celebrated, here you can thrive.

Warner Bros. Games New York works with some of the top talent in the game industry to build online competitive and social features for video games. Our highly experienced team of engineers utilize cutting-edge technology to build game services that are robust and scalable enough to support world-class developers such as NetherRealm Studios, Rocksteady, Monolith Productions, Warner Bros. Games Montréal, and more!

IT Support Analyst (Temporary)

The WB Games IT Shared Services operations team is looking for an experienced IT Support Analyst to join our global Shared Services team. This is a temporary position.

The IT Support analyst is a key role on the IT Shared Services operations team. This role is responsible for assuring the smooth day to day operations of the WB Games NY IT environment, and the services delivered by the enterprise shared services group to all the WB Games studios. This is a dynamic role where every day may be a little different from the last. The successful Support Analyst is self-motivated, and ready to take ownership of issues and requests through completion with a customer-first attitude.

Candidates should be local to the Troy/Albany NY area as the position will require a 2-3 days/week onsite presence in the WBG NY Troy studio. The incumbent will be employed by Yoh Staffing and will receive salary and benefits accordingly.

Your Role Accountabilities

• Manage the Active Directory group membership and provide day to day troubleshooting as needed.
• Monitor and triage all support tickets within the business while working with internal IT support staff to prioritize and resolve them in an efficient manner. Monitor and resolve all support requests related to WB Games New York.
• Deployment of WB Games New York workstations and software as well as management of their patches and security updates.
• Assist with the management of the central SCCM environment and take ownership of SCCM maintenance for NY endpoints.
• Provide SaaS administration for WBIE apps such as Box, Aspera, Atlassian instances etc, as well as other daily operational tasks related to user management including AWS, and Okta.
• Provide local studio IT support for approximately 70 Windows and Mac workstations environment.
• On-board new hires by ensuring workstation setups are pre-deployed and ensuring new accounts have been set up in various SAAS platforms such as Zoom, PagerDuty, Trello, and Okta.
• Troubleshoot all technical issues related to standard desktops and active directory. Additional local onsite IT support that could include conference room setup, networking issues, server rack maintenance, and miscellaneous project work.
• Liaise with other technology groups in Warner Bros. to resolve issues.
• Create, maintain, and document procedures related to the WBG NY environment and global IT support.

Qualifications & Experience

• Mobile device management experience.
• Experience supporting Microsoft Windows, Windows Server and MacOS
• Experience with automated software and OS deployment; anti-virus deployment and remediation of vulnerabilities.
• 3+ years of experience working in a similar position in a corporate enterprise environment.
• SaaS administration experience, including identity management, troubleshooting and vendor engagement.
• General understanding of scripting for task automation.
• Team player with excellent customer service and communication skills
• College degree is preferred.
• Service Desk experience, such as Jira Service Desk
• General understanding of TCP/IP LAN & WAN.
• Experience with SCCM and JAMF

How We Get Things Done…

This last bit is probably the most important! Here at WBD, our guiding principles are the core values by which we operate and are central to how we get things done. You can find them at www.wbd.com/guiding-principles/ along with some insights from the team on what they mean and how they show up in their day to day. We hope they resonate with you and look forward to discussing them during your interview.

The Legal Bits…

Warner Bros. Discovery embraces the opportunity to build a workforce that reflects the diversity of our society and the world around us. Being an equal opportunity employer means that we take seriously our responsibility to consider qualified candidates on the basis of merit, without regard to race, color, religion, national origin, gender, sexual orientation, gender identity or expression, age, mental or physical disability, and genetic information, marital status, citizenship status, military status, protected veteran status or any other category protected by law.

If you’re a qualified candidate with a disability and you need a reasonable accommodation in order to apply for this position, please contact us at [email protected].