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Hr Advisor/ Hr Coordinator

Company

Sunrise Systems, Inc.
Address United States
Employment type CONTRACTOR
Salary
Expires 2023-07-22
Posted at 10 months ago
Job Description
  • Knowledge of theories, practices, and procedures in HR.
  • We will have you create a partnership with our compliance, legal and employee relations team as well as coordinating with HR leadership on new initiatives and initiatives that HR supports
  • Intermediate to Advanced working knowledge of personal computers, including MS Outlook, PowerPoint, Word, Excel
  • You will be working with a diverse work population that spans across Canada, U.S. and Mexico, partnering regularly with HR specialists that help with the heavy lifting of complicated cases.
  • Knowledge and understanding of HR systems and platforms (Workday, SAP, ServiceNow, TimeTrack/Kronos, Avaya).
  • There will be an emphasis on elevating customer service to the highest level by responding to employees needs with the discipline to adhere to confidentiality, policy & compliance rules.
  • Strong multi-tasking and organizational skills
  • Top Skills:Experience in a service center environment.
  • Bilingual Spanish is preferred but not required.
  • Knowledge of theories, practices, and procedures in HR a plus
  • Must demonstrate initiative and the ability to work independently within a diverse team environment
  • Identify root cause solution of contact by asking probing questions in order to understand the issue; analyze, research, and interpret policy while engaging appropriate functional teams to respond to employee inquiries.
  • Responsibilities:As an HR Direct Advisor, you'll be expected to operate autonomously to apply sound judgment and critical thinking to solve problems.
  • We would like you to be comfortable operating in a fast paced, employee focused environment requiring you to multitask and deliver premium service with a sense of urgency.
  • Strong verbal and written customer service skills critical, with an emphasis on soft skills, customer- focused resolution
  • Experience:Experience in a service center environment highly desirable