Help Desk Support Technician

Job Title: Senior Desktop Support Engineer(L3 Level)
Location: Corpus Christi , TX – Onsite
Duration: Long Term Contract
Must have own transportation and be willing to travel to multiple clinics in the area when needed.
:-

• Need to have experience in High call Environment
• Prior Experience desktop support roles

Primary Responsibilities: - Troubleshoot corporate applications with the use of a Knowledge Base and assign issues to the appropriate support group as needed - Follow all escalation procedures according to service level agreement - Use remote control tool (Bomgar) to assist end users when needed - Provide an accurate record of each call in incident management tracking tool (Service Now) - Demonstrate a depth and breadth of knowledge/skills in own area and is often able to apply these outside of own function - Act as a technical resource to others to resolve problems, issues, errors or related - Anticipate customer needs and proactively identifies solutions - Plan, prioritize, organize and complete work to meet established objectives. Tech needs to work autonomously but has support from the larger team.
Requirements: - 3 or more years of experience with PC operating systems - 3 or more years of experience in a customer service role - 3 or more years of Technology Support experience - Experience with Networking Principles, Internet Protocol Suite (TCP/IP), Local Area Networks (LAN) and Wide Area Networks (WAN) - Experience with MS Office (including Word, Excel and PowerPoint) Assets - Information Technology Certifications preferred - Computing Technology Industry Association A+ Certification preferred
Thanks,
Jegathesan Ramamoorthy | Lead Recruiter
Arthur Grand Technologies Inc
44355 Premier Plaza, Suite 110, Ashburn, VA 20147
T: +1 (571)-765-8392 M: +1 (701)-289-3858
W: arthurgrand.com
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Arthur Grand Technologies is an Equal Opportunity Employer (including disability/vets)