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Help Desk Technician Jobs

Help Desk Technician Level 1
By Performance Columbus Family of Dealerships At Columbus, OH, United States

A person in this position will provide a blend of technical and analytical support, along with on-site or virtual/remote technical support services for employees. Provide remote and hands-on ...

It Help Desk Technician (On Site)
By Malarkey Roofing Products At Williamsport, OH, United States
Collaborates with the Managed Service Provider (MSP) under contract with Malarkey Roofing.
Utilizes helpdesk ticketing software to monitor IT helpdesk requests and responds quickly and effectively.
Monitors IT helpdesk requests and responds quickly and effectively.
Works with software and telecommunications vendors to resolve on-site provider issues.
Collaborates with IT Dept to resolve broader software and networking issues affecting the local area network and employees.
Assists the IT Department and Human Resources with onboarding new employees and employee separation tasks.
Computer Technician / Help Desk Support
By Enterprise Computer, LLC At Clinton, CT, United States
Exceptional organizing and time-management skills
Install well-functioning LAN/WAN and other networks and manage components (servers, IPs etc.)
Manage security options and software in computers and networks to maintain privacy and protection from attacks
Offer timely technical support and teach users how to utilize computers correctly
A+ or other Industry standard certifications
Proven experience as computer technician or similar role
Help Desk Technician Jobs
By NOVALINK SOLUTIONS LLC At Towson, MD, United States
Experience with remote troubleshooting preferred
Possession of A+ (Remote Technician) and Network+ certification is preferred
Levels Of Skills And Abilities
Knowledge of computer operations and support
Skill in installing, configuring, maintaining, and trouble-shooting operating
Skill in communicating clearly and effectively
Help Desk Support Technician
By TechnoGen, Inc. At Baltimore, MD, United States
Experience with remote troubleshooting preferred.
Possession of A+ (Remote Technician) and Network+ certification is preferred.
Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities.
Work location will be remote work until further notice.
Performs basic troubleshooting and triage of computers via remote computer access and phone.
Possession of a high school diploma or an appropriate equivalent, plus one year of experience in an inbound call centre environment
Help Desk Technician (Arlington, Va)
By Innovative Driven At Arlington, VA, United States
Manage On-prem AD to include users, groups and group policy management.
Associates or bachelor’s degree in CS, CIS, or equivalent combination of education and experience in related field
Manage Tape Backup System (Hardware, Software and Processes)
Manage O365 Platform to include users, licenses, SharePoint, Exchange, Teams, etc.
Advanced Experience supporting a Microsoft/365 environment (ADUC, Windows 10 desktops, etc.)
This is a HYBRID position – 3 days in the Arlington, Virginia office and 2 days remotely.
Help Desk Technician Jobs
By STOPSO At Orlando, FL, United States
Education, Experience, And Security Requirements
Analyze and resolve trouble tickets utilizing tools such as remote desktop
Meet established service level metrics for call response, technical support, and customer service
Input trouble calls into the ticket tracking system. Ensure all relevant information is gathered and documented
Resolve trouble calls; in person at the help desk, over phone, and/or through email
Escalate trouble tickets when required by service desk processes to Tier II, Tier III, or appropriate team/individual
Help Desk Technician (Top Secret Required)
By Gridiron IT At Washington, DC, United States
Resolve customer service requests over the telephone, through desktop consultation with users, or by using remote management software;
Minimum Experience, Education, and Certification
Experience performing (3-5 years) service desk-side support activities.
Knowledge of Federal policies and mandates, the items listed are subject to updates, virtualization, and consolidation.
Experience maintaining desktop computers, notebooks, tablets, smartphones, computer peripherals, and other similar devices
Experience with Microsoft Office, Microsoft Outlook, Microsoft Project, Tableau, Adobe Creative Suite including Photoshop, and Adobe Acrobat Professional
Help Desk Technician Jobs
By A. Duda & Sons, Inc. At Oviedo, FL, United States
Microsoft, Cisco, service management certifications (preferred)
A+, Server +, Network+ knowledge (certification preferred)
Working knowledge of Microsoft Suite of applications and remote control tools
Strong customer service and organizational skills, including excellent interpersonal and communication skills
Working experience troubleshooting software and hardware issues
Knowledge of ITIL foundation (preferably ITiLv3 certified)
Help Desk - Level Iii Support Technician - Madison, Ms
By Vertex Aerospace LLC At , Madison, 39110
Operational knowledge of helpdesk ticket tracking and configuration management systems
Associate's Degree in a related field and +4 years of experience.
Knowledge of desktop and laptop support
Possess excellent general business knowledge to complete assigned tasks
Excellent written and verbal communication skills
Superior analytical, organizational, and troubleshooting/problem-solving skills
Help Desk Technician Jobs
By Scandinavian Tobacco Group At , Richmond, 23223
Knowledge of infrastructure management and operating software Intune, Active Directory, Phone systems, VC technology
Minimum 5 years’ help desk experience a MUST
Service-oriented, self-starter with a flexible mindset and strong communication skills
Experience with Office365 and Teams
Your areas of knowledge and expertise (that matter the most for this role):
Handling (first and second-line) IT incidents
Help Desk Technician Jobs
By The Select Group At Florida, United States
Provide Level 1 remote IT support (through phone and email) for Foundation Risk Partners
3+ years’ experience as a help desk T1 consultant
Heavy acquisition flow– swapping old equipment to new equipment
Ensuring that no loss in documents or applications when migrating from old company computer to new company computer
Installing hardware to computers: printer and scanner installation
Onboarding and offboarding of user accounts
Help Desk Technician Jobs
By Library Systems & Services, LLC At Bowie, MD, United States
Experience using OpenText Media Management or similar DAMS software
Experience developing training materials, user guides, and related functional documentation
Adaptable to changing priorities and able to learn new technologies.Preferred Qualifications:
Experience using Libsafe or similar preservation software
Receives and logs new issues related to the DAMS/Preservation systems in a Museum provided ticketing system
Triages tickets, troubleshoot functional tickets and assigns technical tickets to the appropriate point of contact
Help Desk Technician Jobs
By Fluidra North America At , Carlsbad, 92010 $27 - $32 an hour
3+ years’ experience in an IT related position
Laptop and Desktop hardware experience
Full range of health benefits including medical, dental & vision, short & long-term disability
Educational assistance up to $7,000 per year
College or Technical degree/ certification preferred. High School diploma or equivalent required
Respond to phone and email help desk requests to assist with first level hardware and software support.
Help Desk & User Support Technician
By SymphonyAI At , San Diego, 92131 $19 - $21 an hour
RACE: Innovates and accelerates the creation, development, and end-to-end management of Private Brands.
Basic computer knowledge including Microsoft skills
Previous experience providing customer support helpful, but not necessary
Excellent communication skills with proficiency with English a must.
Global experience – your peers and future friends in 5 countries
First point of contact for customers seeking technical assistance via phone or email
Help Desk Technician Jobs
By HexaCorp At New Orleans, LA, United States
Preferred qualifications: ServiceNOW experience and any ITIL or HDI Certification
Providing case status updates to management and end-users according to service level guidelines
Technical skills: Must possess basic technical experience with providing applications or software support and exceptional customer service skills
Communicating with customers at all levels of technical and non-technical skills sets
Education: High School Diploma or GED
Years of relevant experience: 3+ years of IT related experience
It Help Desk Technician Apprenticeship
By OpenClassrooms At , Long Beach $16 - $20 an hour
Or a recent college graduate looking to gain professional experience to improve your tech and digital skills
Or even an experienced professional in a different field looking to switch careers
Update knowledge about emerging industry or technology trends.
Able to work {{on-site within the employer's Location, remote, or hybrid}}
{{Education- Employer Specific}}: Have a high school diploma, vocational certificate, or equivalent.
Basic experience in IT, including
Help Desk It Technician Ii
By DAS Health At , Remote
Ability to multitask and excellent time management skills
Work Remotely with Work from Home Allowance
1-3 years of experience in Help Desk or IT support position
Excellent verbal and written communication skills
Working knowledge of Microsoft O365 email and office
Working knowledge of Microsoft Windows
Help Desk Technician Jobs
By M.C. Dean, Inc. At , Richmond $27.40 - $36.54 an hour
Strong analytical abilities and professional office experience.
We offer an excellent benefits package including a competitive salary.
High School Diploma/GED with 6-8 years of experience
Require knowledge of client workstation operating systems and their configurations.
Knowledgeable to connect to setup PC to LAN and wireless systems.
Has knowledge of iOS devices such as iPhone/iPads Android and Tablets is a VERY BIG plus.
Help Desk Technician Jobs
By Rebound Orthopedics and Neurosurgery At , Vancouver $23.01 - $32.21 an hour
Excellent people skills, professionalism and experience with new and non-technical end users. :
Prioritize and schedule resolution of problems. Escalate problems (when required) to the appropriately experienced next level technician.
Establish and maintain detailed knowledge of the functionality, clinical content and use of clinical applications.
Two year college degree in a computer related course of study or 2 years of applicable IT work experience.
2 years of applicable IT work experience, or equivalent, preferred.
Experience installing and maintaining computer hardware, including desktops, laptops, printers, scanners, copiers, and audio-visual equipment.

Are you looking for a job that allows you to use your technical skills to help people? We are looking for a Help Desk Technician to join our team! You will be responsible for providing technical assistance to our customers and resolving their technical issues. If you have a passion for technology and helping people, this is the job for you!

A Help Desk Technician is a customer service professional who provides technical support to customers and employees. They are responsible for troubleshooting hardware and software issues, providing technical assistance, and helping customers with their inquiries.

What is Help Desk Technician Skills Required?

• Excellent customer service skills
• Strong problem-solving and troubleshooting skills
• Knowledge of computer hardware and software
• Ability to work independently and as part of a team
• Ability to communicate technical information to non-technical users
• Knowledge of network systems and protocols

What is Help Desk Technician Qualifications?

• High school diploma or equivalent
• Associate’s degree in computer science or related field preferred
• Relevant certifications such as A+, Network+, or Microsoft Certified Professional (MCP)

What is Help Desk Technician Knowledge?

• Knowledge of computer hardware and software
• Knowledge of network systems and protocols
• Knowledge of customer service principles and practices
• Knowledge of operating systems and applications

What is Help Desk Technician Experience?

• Previous experience in a customer service role
• Previous experience in a technical support role
• Previous experience with troubleshooting hardware and software issues

What is Help Desk Technician Responsibilities?

• Respond to customer inquiries via phone, email, or chat
• Troubleshoot hardware and software issues
• Provide technical assistance