Help Desk Technician Ii

Overview

Planned Systems International is seeking multiple candidates for a local Help Desk Services project. This project will support an educational campus of multiple buildings with Help Desk, Desktop, and AV/VTC services, and manage/support all the automation deployment, configuration, and maintenance of the Windows Platform, PC’s, laptops, peripherals (printers, fax, phone, wireless, audio visual equipment, video teleconferencing, LCD TV’s/monitors, and associated software. This is a critical and large environment requiring top-notch skills and customer support. Members of this team support the U.S. Military personnel at Brooke Army Medical Center at Fort Sam Houston in San Antonio, TX.

Essential Functions And Job Responsibilities

The successful candidate will have a working knowledge of the Microsoft OS products and services at the Training Center, persons in this role will assist Tier I personnel in solving technical problems and resolving elevated issues by confirming the problem and using/finding solutions to complex issues. Candidates will also be able to handle tier 1 help desk items when necessary, and will perform onsite installations or replacements of hardware components, software repair, diagnostic testing, and troubleshooting via remote desktop connections.

Qualifications

Minimum Requirements:

• 3 + years of progressively more responsible experience in a Microsoft customer service computer support environment supporting a large critical environment and including supporting all facets of workstation maintenance and support to include PC’s, laptops, and peripherals and experience successfully handling the escalated issues in an enterprise environment.
• Working knowledge of Microsoft OS, help desk tracking system(s), and other software utilized at the center [i.e. SCCM (previously SMS), RightNow CRM, & HP Asset Manager], evidenced by experience or prior training, working with customer service (phone, live chat, email, fax, and/or remote assistance).
• Must hold a current Security + certification as well as one or more of the following: A+ or Network+.
• U.S. Citizenship is required as is the ability to transfer or obtain the required clearance and/or access.
• Must be willing and able to work 8 hours shifts between 6AM – 7PM as needed.
• Must have proven customer service skills with customer service being their driving force.
• Experience working on an Windows Help Desk team supporting the U.S. Military, a large hospital, or an academic institution.

The successful candidate will have a working knowledge of the Microsoft OS products and services at the Training Center, persons in this role will assist Tier I personnel in solving technical problems and resolving elevated issues by confirming the problem and using/finding solutions to complex issues. Candidates will also be able to handle tier 1 help desk items when necessary, and will perform onsite installations or replacements of hardware components, software repair, diagnostic testing, and troubleshooting via remote desktop connections.

Physical Demands

Planned Systems International provides our customers with value-added management consulting and information technology services that consistently deliver success, and we are recognized as a world-class provider of innovative solutions that benefit mankind. From Systems Lifecycle Support and Healthcare IT Solutions to Network and Desktop Solutions and e-Business, PSI is focused on making our clients’ businesses run smoother and better. With a highly trained technical staff, we apply state-of-the-art information technologies, the industry's most advanced methodologies, and broad-based support services to clients in U.S. Government agencies and the commercial sector.

PSI is an Equal Opportunity Employer.

All Qualified Candidates Are Encouraged To Apply, Including

Minorities, Women, Individuals with Disabilities, and Protected Veterans.

NOTE TO JOB SERVICE: VEVRAA Federal Contractor requesting priority referrals of Protected Veterans.

Job Locations US-TX-San Antonio

Posted Date 3 days ago (8/8/2023 1:00 PM)

Job ID 2023-10280