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Help Desk Support Specialist (Full-Time)

Company

University Health
Address San Antonio, TX, United States
Employment type FULL_TIME
Salary
Category IT Services and IT Consulting
Expires 2023-08-20
Posted at 9 months ago
Job Description
8131 Pinebrook Dr.


Information/Technology


Day Shift


Position Summary/Responsibilities


Responds to all trouble calls concerning on-line service, network or end-user related problems. Provides an interface for end-users seeking assistance. Documents problem calls and either solves or ensures timely escalation to appropriate support level. Promotes University Health's Guest Relations Policy.


Education/Experience a


Associates degree or equivalent experience is preferred. Specialized courses in Information Services are preferred.