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Company | Triple-S Steel Holdings, Inc. |
Address | Greater Houston, United States |
Employment type | PART_TIME |
Salary | |
Category | Wholesale Metals and Minerals |
Expires | 2023-08-15 |
Posted at | 9 months ago |
About The Company
- Create incident tickets, update incident tickets and close incident tickets using company helpdesk.
- Paid holidays
- Some experience with Windows Server, SharePoint, Skype for Business, Adobe, Terminal Servers, Group Policy, Active Directory, Print Servers. NFTS File Permissions is a plus.
- Company paid life insurance
- Paid maternity and paternity leave
- Must be extremely resourceful, be able to troubleshoot on the fly.
- Experience with Microsoft Office 2016 and 2010
- Learn all deployed technologies and provide full service/first contact resolution of technical problems in a fast-paced, team-orientated environment.
- Must be able to commit 40 hours a week with the rare possibility of after hours support.
- Implement projects as assigned. Provide status reports and problem summaries
- Paid time off
- Bonus and profit-sharing eligibility
- Must have a valid Driver’s License
- Provide excellent customer service via helpdesk operations, will include email and onsite assistance requests.
- Tuition reimbursement
- 401(k) up to 4% matching
- Voluntary life insurance
- Ability to lift and transport moderately heavy objects, such as computers and peripherals
- Able to work independently and with others
- Maintain and contribute to standard operating procedures for all relevant processes and technologies
- Able to master and support a large and diverse base of hardware and software technologies
- A professional attitude, excellent customer service and neat appearance are essential.
- Respond to emergency system outages as required.
- Troubleshoot, upgrade and repair desktop PCs, remote, on-site, and in office.
- Diligently and consistently follow departmental and organizational policies and procedures
- Good written and verbal communication skills
- Medical, dental, and vision insurance; dependents and domestic partners eligible
- Analytical and problem solving abilities
- Ability to effectively prioritize and execute tasks in a high pressure environment
- Assist in the maintainance and accurate inventory of all desktop and printing equipment as assigned as well as track in the field assets.
- Provide end-user software and hardware troubleshooting and problem solving skills.
- Document all support and maintenance activity in a detailed concise manner on company helpdesk.
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