Healthcare Customer Service Representative

Immediate need for a talented Healthcare Customer Service Representative . This is a 03+ Months contract opportunity with long-term potential and is located in United States(Remote). Please review the job description below and contact me ASAP if you are interested.

Job ID: 23-29241

Pay Range: $18/hour. Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).

Key Responsibilities:

• Candidates can be sourced from across the US as long as they're able to support the CST schedule.
• Computer knowledge should include being able to set up equipment and troubleshoot with IT regarding any issues as they will be responsible for the set up.
• Candidates MUST have the ability to focus uninterrupted in a dedicated secure home workspace during scheduled business hours.
• Candidates must have a hard-wired internet connection to plug into the equipment - Wi-Fi will not suffice.
• This is NOT just a data entry position. Please relay the entirety of the position responsibilities to potential candidates.
• Satellite internet is not compatible with the equipment and internet speeds must be at least 10Mbps Download/5Mbps Upload.

Key Requirements and Technology Experience:

• Maintain contracts and contacts within a tracking system
• Growth in this position includes but is not limited to:
• Proficiency in MS Office Applications
• Attention to detail
• Sales Experience is a plus
• Excellent written and verbal communication
• Inbound/Outbound calling/emailing – Reaching out to providers/offices to obtain required documentation and additional information as needed
• Ability to manage multiple priorities in a fast paced environment
• Negotiate out a discount for services
• Dental Office Experience is a plus.
• Ability to manage multiple priorities in a fast paced environment
• Attention to detail
• Outbound calling: Recruiting providers to join Client’s dental network
• Work independently, have strong interpersonal skills and be self-motivated.
• Continuous Improvement
• Strong organization, creative thinking, and problem-solving skills.
• Ability to switch projects based on business needs
• Quick learner
• Process required paperwork for providers to join the network
• Intermediate to Advanced Computer Knowledge
• Strong relationship management skills: ability to foster collaboration, value other perspectives and gain support and buy-in
• Intermediate to advanced computer skills
• Excellent written & verbal communication
• Excellent written and verbal communication skills
• Bilingual is a plus (English and Spanish)
• Ability to focus uninterrupted in a dedicated secure home workspace during scheduled business hours.

Our client is a leading Healthcare organization, and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, colour, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.