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Healthcare Customer Service Specialist Jobs

Patient Care Coordinator - Healthcare Customer Service
By OnPoint Medical Group At Highlands Ranch, CO, United States
Health insurance plan options for you and your dependents
Dental, and Vision, for you and your qualified dependents
Voluntary options for short-term disability, and long-term disability coverage
Eligible for 401(k) after 6 months of employment with a 4% match that vests immediately
Healthcare Customer Service Representative
By SPECTRAFORCE At United States
Basic or advanced knowledge of the EPIC electronic medical record system or other EMR's.
Basic or advanced knowledge of medical data reporting systems
Duration: 6 months (Possibility of extension or conversion based on performance and business need.)
Hours: 8 am- 5 pm EST. Monday-Friday. Potential pre-approved OT
• Documents outcome of reviews and demonstrates the ability to interpret and analyze the non-clinical information.
• Completes verbal or non-verbal outreach to providers or obtain the medical information for the review.
Healthcare Customer Service Representative Wy/Mt
By Revenue Enterprises At , Remote $31,200 - $35,360 a year
Location: Full time remote, or In-Office options available. Mandatory 1 day In-Office orientation at the Denver/Aurora Office
Using empathy and fantastic listening, verbal, and written communication skills to help patients and their families understand their bill
Continuously improving, with supportive coaching / feedback from your manager and team leads and ongoing training via lunch and learn sessions
Call center experience, with demonstrated history of retention
Experience in customer service and/or healthcare preferred (but not required)
Advanced beginner to Intermediate skills in the Microsoft Suite (Outlook, Word, and Excel)
Healthcare Customer Service Apprentice Program
By University of Colorado Medicine At , Remote $16 an hour
Participants will spend time training with our Patient Services department
Participants will develop an understanding of how Patient Services partners with other Revenue Services departments, including:
Participants will maintain a full-time schedule (Monday-Friday, 40hrs/wk)
Participants will be paid during the apprentice program ($16.00/hr.)
Customer Service Representative - Hcb (Healthcare Business)
By CVS Health At , $17.00 - $27.90 an hour
Handles incoming requests for appeals and pre-authorizations not handled by Clinical Claim Management.
Explains member's rights and responsibilities in accordance with contract.
Customer Service experiences in a transaction based environment such as a call center, demonstrating ability to be empathetic and compassionate.
Experience in a production environment.
Oral and written communication skills.
Answers questions and resolves issues based on phone calls/letters from members, providers, and plan sponsors. Triages resulting rework to appropriate staff.
Healthcare Customer Service Apprentice Program
By University of Colorado Medicine At , Aurora, 80045, Co $16 an hour
Participants will spend time training with our Patient Services department
Participants will develop an understanding of how Patient Services partners with other Revenue Services departments, including:
Participants will maintain a full-time schedule (Monday-Friday, 40hrs/wk)
Participants will be paid during the apprentice program ($16.00/hr.)
Healthcare Customer Service - Remote ($18.00 - $20.00 / Hour)
By Talentify.io At United States
Maintaining thorough knowledge of provider scheduling protocols
Preferred but not required: Healthcare/Medical experience
1 to 2 years of customer service experience required; call center experience is a plus
Preferred experience in handling a high volume of calls
Epic experience is a plus
Opportunity for long-term career success and growth
Customer Service Representative (Healthcare)
By LanceSoft, Inc. At United States
Escalate issues to Coverage Determinations and Appeals Learning Advocates and management team as needed.
At least two years of general business experience that includes problem resolution, business writing, quality improvement and customer service.
Acquiring and maintaining basic knowledge of relevant and changing Med D guidance.
Bachelor’s degree in related field or equivalent work experience preferred.
Six months of PBM/pharmaceutical related work strongly desired
Must apply information provided through multiple channels to the plan criteria defined through work instruction.
Healthcare Customer Service Representative
By Pyramid Consulting, Inc At United States
Strong relationship management skills: ability to foster collaboration, value other perspectives and gain support and buy-in
This is NOT just a data entry position. Please relay the entirety of the position responsibilities to potential candidates.
Key Requirements and Technology Experience:
Ability to manage multiple priorities in a fast paced environment
Intermediate to advanced computer skills
Intermediate to Advanced Computer Knowledge
Healthcare Member Services -Customer Service Specialist
By Akkodis At California, United States
Provide clinical care to members via telehealth technologies (video, chat, etc.) for clinically appropriate clinical care and care management services.
Represent CLIENT and its clinical affiliates with professionalism. Keep current and proficient with the necessary skills and knowledge.
Ensures members continue to receive current healthcare services as they transition to CLIENT through healthcare provider outreach and education
Experience working in a multicultural setting
Experience using motivational interviewing techniques in a professional setting
Documents members’ current healthcare services and new service requests
Customer Service Support Specialist - Healthcare
By Star Technology Solutions Inc (StarTechs Inc) At Chicago, IL, United States
Experience in the world of employer-offered benefits is a bonus.
Must be able to give guidance on healthcare coverage and benefits to customers
Assisted customers with Healthcare related inquiries and issues,
Respond to customer inquiries via phone, email, and chat, providing timely and accurate information
Resolved customer complaints and issues, ensuring customer satisfaction
Ability to consistently produce high-quality work with a quick turnaround, and follow through on commitments
Customer Service Healthcare Remote
By Phaxis At United States
• Experience working with healthcare, exercise science, physical education, hospital, insurance or fitness company
• Experience working with customers on the phone/ phone support experience
• Demonstrated customer service and issue resolution skills
Part time 20 hour Per Week
• Proficiency in the utilization of computer software applications, including MS Word and MS Excel
Customer Support (Medical/Healthcare)
By Mindlance At United States
Assist with new customer on-boarding to ensure customer-specific requirements are routed to the appropriate internal departments for fulfillment.
Has above average typing skills
High school diploma or equivalent experience; college degree preferred. Business majors encouraged to apply.
The Client Customer Care Support Specialist performs a wide variety of customer-centric tasks in support of our health media subscribers.
Ability to take ownership of each inquiry assuring it is resolved to the complete satisfaction of the customer.
Schedule and complete product utilization training over the phone or by video meeting
Remote Healthcare Customer Service Expert - Staffing
By CareCentrix At United States
Minimum 1 year work experience in customer service
Excellent communication and problem solving skills
Full range of benefits including Health, Dental and Vision with HSA Employer Contributions and Dependent Care FSA Employer Match.
Advancement opportunities, professional skills training, and tuition Reimbursement
Coordinate services and equipment to meet physician prescribed starts of care and/or discharge dates.
Responsible for timely communication to the referral source, physician, and patient.
Customer Service Representative - Healthcare - $20.00
By Reveleer At New Albany, OH, United States
Ability to manage & prioritize multiple tasks
Excellent written and verbal communications skills
Effective listening and critical thinking skills
Effective problem-solving skills with attention to detail
Responsible for making outbound calls to Provider offices and answering inbound calls
Investigate, conduct research, and analyze Customer data for outreach
Healthcare Customer Service // Remote In Nm ($20.00 / Hour)
By Talentify.io At United States
Route to appropriate staff when needed. Verify eligibility and benefit
Reviewing clinicals and building prior auths using clinicals and resources
30 to 40 authorizations per day
Initiate authorization requests for outpatient and inpatient services in accordance with the prior authorization list
Answer phone queues and process faxes within established standard
Data enter authorizations into the system.
Healthcare Customer Service Coordinator - On-Site
By ProTransport-1 At San Francisco Bay Area, United States
Assist Case Management, unit clerks and nursing staff in all transportation needs
Demonstrate exceptional customer service skills with both internal and external customers
Manage crew, team, patient safety and location via GPS tracking
Transfer Center or Call Center experience
Must be able to hear and communicate clearly to perform job duties in person and over the telephone
Maintain a calm and professional demeanor at all times
Customer Service Specialist (Healthcare – Front Desk)
By Arizona State University At , Tempe, Az $20.19 an hour
Demonstrated knowledge of the methods and practices of medical chart management.
Demonstrated knowledge of the varying requirements and standards of third party and governmental insurance programs.
Experience in applying critical thinking skills to effectively resolve issues.
Experience in performing data entry activities accurately and efficiently.
Experience in using effective communication skills and problem solving to efficiently identify issues, concerns and interests and provide effective solutions.
Works closely with Front Desk Supervisor and Office Manager to maintain efficient workflow at all front desk locations.
Healthcare Customer Service Representative (Unlicensed)
By Foundever At , Orem, Ut From $17 an hour
Benefits include medical, dental, life, and vision insurance, company-matched 401K, and generous paid time off
Previous Inbound call center experience or the ability to provide excellent customer service by phone with sincerity and professionalism
Experience with financial services, healthcare, technology companies, or something similar
Starting pay ranges from $17/hr depending upon the complexity of the program you're hired for
Opportunities for advancement and professional development
An excellent written and verbal communicator who likes to solve problems and connect with people via phone
Healthcare Customer Service Representative
By TTEC At , Orlando, Fl
6 months or more of customer services experience
Recognize, apply and explain your product or service knowledge
Ask us about our paid time off (PTO) and wellness and healthcare benefits
Answer incoming communications from customers
Conduct research to provide answers for customers to resolve their issues
High school diploma or equivalent

Are you looking for a job that allows you to make a difference in people's lives? We are looking for a Healthcare Customer Service Specialist to join our team and provide exceptional customer service to our patients. As a Healthcare Customer Service Specialist, you will be responsible for answering patient inquiries, resolving customer issues, and providing a positive customer experience. If you have a passion for helping others and a commitment to providing excellent customer service, this could be the perfect job for you!

Overview Healthcare Customer Service Specialists are responsible for providing customer service to patients, healthcare providers, and other stakeholders in the healthcare industry. They are responsible for answering questions, resolving customer complaints, and providing information about healthcare services. Detailed Job Description Healthcare Customer Service Specialists are responsible for providing customer service to patients, healthcare providers, and other stakeholders in the healthcare industry. They must be able to answer questions, resolve customer complaints, and provide information about healthcare services. They must also be able to handle customer inquiries in a professional and courteous manner. In addition, they must be able to maintain accurate records of customer interactions and provide feedback to management. Job Skills Required
• Excellent customer service skills
• Excellent communication skills
• Knowledge of healthcare services
• Ability to multitask
• Ability to work in a fast-paced environment
• Ability to work independently
• Ability to work with a team
• Ability to use computer systems
Job Qualifications
• High school diploma or equivalent
• Previous customer service experience
• Knowledge of healthcare services
• Ability to multitask
• Ability to work in a fast-paced environment
• Ability to work independently
• Ability to work with a team
• Ability to use computer systems
Job Knowledge
• Knowledge of healthcare services
• Knowledge of customer service principles and practices
• Knowledge of medical terminology
• Knowledge of HIPAA regulations
Job Experience
• Previous customer service experience
• Previous experience in a healthcare setting
Job Responsibilities
• Answer customer inquiries in a professional and courteous manner
• Resolve customer complaints
• Provide information about healthcare services
• Maintain accurate records of customer interactions
• Provide feedback to management
• Follow HIPAA regulations