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General Manager, Big Bear & Lake Arrowhead
Company | AvantStay |
Address | Big Bear Lake, CA, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-07-26 |
Posted at | 10 months ago |
AvantStay delivers world class, authentic, tech-enabled short-term rental (“STR”) group experiences targeted at the millennial generation. We are venture funded and growing rapidly in the explosive $100+ billion dollar STR industry. We deliver a customized end-to-end experience that is tailored just for groups and powered with technology at every layer.
- Monitor compliance with AvantStay standards and regulations, conducting regular inspections of properties as necessary.
- Participate in the "On Call" rotation for market support after hours
- Develop and execute local marketing strategies and user growth campaigns targeted at owners, consumers and partners.
- Coordinate and/or oversee housekeeping or routine rental maintenance tasks to ensure all homes are guest ready.
- Develop a deep understanding of the market to guide strategic decisions and initiatives.
- Act swiftly to handle and resolve property issues, ensuring minimum downtime and maximum guest satisfaction.
- Act as the primary point of contact for property owners, providing timely communication and reviewing owner statements.
- Drive continual improvements in guest and homeowner experiences, proactively resolving issues to ensure satisfaction.
- Collaborate cross-functionally with teams across the organization to communicate product and process needs to continually improve AvantStay's services in the market.
- Drive growth in the market through effective management of owner relationships, sourcing vendors, and building new partnerships with local businesses.
- Lead a team of local personnel, investing in their development and coaching them towards successful execution of their roles.
- Oversee daily operations, including sourcing and managing vendors and services, managing contracts, and ensuring that the AvantStay properties are efficiently managed and guest-ready quickly.
- Ability and availability to work weekends, holidays, and with a flexible work schedule to fit current business needs.
- Excellent self-management skills, with the ability to prioritize and deliver work to meet tight deadlines and work in a fast-paced environment.
- Experience in Hospitality and/or Real Estate and Accredited Residential Manager (ARM) designation are a plus.
- 5+ years of business management experience in operations, strategy, technology, business development, or a similar area. Experience in a rapidly changing environment or a start-up is a plus.
- Excellent interpersonal skills, with a demonstrated ability to negotiate and execute smart partnerships.
- Proven track record of driving growth and building relationships in a market.
- Fluency in English is required.
- If you're a dynamic leader with a passion for hospitality and a desire to make a tangible impact in a fast-growing company, we'd love to hear from you!
- Reliable, snow-ready car and a valid driver’s license. Must reside within a short drive of our vacation rental properties in the designated area.
- Data-driven decision-making and sound business judgment.
- 8 company observed holidays per calendar year
- Employee Assistance Program
- The role has an annual starting salary range of $80,000 - $85,000 + annual target bonus + $5,000 referral bonus for each homeowner referred to AvantStay (dependent on your skills and experience)
- Mileage Reimbursement
- 8 weeks of parental leave after 3 months of service with the company
- Sick leave and a generous PTO policy, including volunteer and quarterly mental health days
- Perks at work
- 401K retirement savings plan
- Team bonding events
- Fitness Reimbursement
- Discounted stays at our properties
- Health/dental/vision insurance
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