Hotel Front Desk Agent

We currently have an exciting opportunity for a Front Desk Agent and are actively looking to meet the best and brightest talent that the hospitality industry has to offer. We would welcome the opportunity to speak to you regarding this position as well as to answer any questions you might have regarding the company.

Responsibilities:

• Handling money, processing credit and debit cards, accepting various forms of payment, and processing gift certificates
• Confirm guest information, room rate, selection of room, code electronic keys
• Demonstrate knowledge of hotel information including room categories, room rates, packages, promotions, the local area, and other general product knowledge
• Provide information to guests about hotel amenities & local area
• Field guest complaints, conduct research, and resolve and negotiate solutions for guest satisfaction
• Receive, retrieve, and relay messages and packages to guests
• Input and retrieve information from the computer and PMS system
• Answer and manage phone calls in a timely manner, managing multiple tasks at once
• Ensure rooms and services are correctly accounted and charged
• Other duties as assigned
• Use up-selling techniques and promote marketing programs to maximize room occupancy and profit
• Assist guests with check-out
• Greet guests and complete the check-in process
• Respond to guest inquiries and requests and resolve issues in a timely, friendly, and efficient manner

Requirements:

• A flexible schedule that allows availability days, nights, holidays, and weekends based on the demands of the hotel
• A can-do attitude and a hands-on approach
• Experience with the IHG brand is a strong plus
• Experience with Opera POS system is a strong plus
• Must possess strong computer skills
• Ability to move, and occasionally lift up to 20 pounds and stand for extended periods of time
• Excellent English communication skills both written and verbal
• Front desk experience preferred, but will train the right fit
• Highly motivated and self-directed
• Exceptional customer service skills required