Enablement Program Manager, Menu/Guest

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love.
As the Enablement Program Manager for our Customer Onboarding team you’ll provide continuous support and delivery of education and training of the Toast Platform and processes for Onboarding Consultants, with a heavy focus on platform activation. You’ll be the dedicated enablement resource whose primary responsibilities are to own the ongoing enablement of Onboarding Consultants who support Toast menu and guest products via dedicated enablement support, activity, testing and reporting.
About this roll*:

• Design a scalable way to measure outcomes via data including but not limited to Service Appointment adherence + Utilization, TaskRay Efficiency and Activation Metrics
• Content knowledge and comprehension via certifications and weekly training
• You will develop enablement content within a variety of modalities including classroom style training, online/on-demand tutorials, certifications, videos and more in partnership with subject matter experts, learning designers, and facilitators
• Identify training needs for Onboarding Consultants by partnering with stakeholders to identify business priorities, work within the OKR framework, and develop specialized content to support.
• Develop and execute on-plan to business KPIs
• Present program progress and results to key onboarding leadership
• Deploy and maintain assessment and performance tracking systems for:
• You will align with the enablement program manager supporting the new hire program to ensure content is relevant and up to date
• You will create relevant correlations between training and key performance indicators (KPIs).
• You will formulate the vision and goals for your program in collaboration with your manager, other stakeholders in the business, and your peers that align with customer needs and Toast's strategy

Do you have the right ingredients*?

• Looker
• Experience successfully standing up new process from planning to execution
• Google Sheets
• Strong project management skills and ability to multitask
• Ability to effectively operate both strategically and tactically in an ambiguous environment
• Strong reporting and analysis skills
• Systems/Tools Proficiency
• 2+ years of experience required in enablement or L&D, preferably in the hospitality industry
• Salesforce experience & reporting
• Workramp or Articulate is a plus
• Customer onboarding experience is a plus
• Asana
• Comfortable presenting & have the ability to command an audience

Our Spread of Total Rewards

• Sabbatical opportunity after five years
• Commitment to Employee Wellness through resources such as a quarterly Wellness Stipend
• Medical, Dental, & Vision Coverage
• Bread puns encouraged but not required
• Subsidized backup childcare
• Mental Health Benefits
• Various peer and company recognition programs
• Unlimited Vacation
• 401(k) and matching
• Professional Development Reimbursement Program

The base salary range for this role is listed below. The starting salary will be determined based on skills and experience. In addition to base salary, our total rewards components include cash compensation (overtime, bonus/commissions if eligible), equity, and benefits.
Pay Range
$80,000—$128,000 USD
We are Toasters
Diversity, Equity, and Inclusion is Baked into our Recipe for Success.
At Toast our employees are our secret ingredient. When they are powered to succeed, Toast succeeds.
The restaurant industry is one of the most diverse industries. We embrace and are excited by this diversity, believing that only through authenticity, inclusivity, high standards of respect and trust, and leading with humility will we be able to achieve our goals.
Baking inclusive principles into our company and diversity into our design provides equitable opportunities for all and enhances our ability to be first in class in all aspects of our industry.
Bready* to make a change? Apply today!
Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact [email protected].