Employee Relations Manager Jobs

Position Summary:
Under the direction of the Director of Employee Relations, this position serves as the primary point of contact for employee relations matters. Role is responsible for developing resolutions to employee relations issues by providing advice, research (including investigations) and guidance to management and employees, while ensuring compliance with policies, and applicable laws and regulations.
Education/Experience:
Bilingual English/Spanish Required
Bachelor’s degree in human resources, business administration, or a related field
3-5 years human resources experience with emphasis in employee relations
HR Certification (HRCI or SHRM) preferred
Experience in employment investigations highly recommended

Essential Functions and Responsibilities:
Consults and provides advice, counsel and resolution to employees and managers on a broad range of employee relations matters, including policy interpretation and application, conflict resolution, performance management, progressive discipline, grievance, and termination processes and practices.
Leads thorough and timely investigations, traveling to locations as needed, in a manner that respects all concerned while balancing business needs. Documents and communicates recommendations and outcomes as appropriate.
Reviews and analyzes system-wide employee and operational statistics on HR compliance-related concerns, complaint investigations, grievances, external charges, compliance calls, turnover, and employee engagement to identify trends and areas of potential escalation, and recommends interventions, as appropriate.
Meets regularly with operations partners, HR and others (as applicable) to advice of recent employee relations matters and review specific analytics.
Recognizes patterns and anticipates employee-related issues; Develops, recommends, and initiates appropriate steps for resolution in accordance with policies and procedures.
Manages employee grievance process, from initiation to closure, including communication, documentation, and tracking.
Reviews, scans, and maintains employment-related documentation and personnel files.
Coaches' managers on methods to maintain a positive work environment and fosters respect for people with diverse backgrounds.
Participates in the planning and implementation of employee engagement programs like employee surveys, recognition programs, and Diversity, Equity and Inclusion (DEI) activities.
Conducts stay and exit interviews, reviews trends and presents recommendations to increase retention and employee engagement.
Manages employee relations projects or processes, as assigned.
Other duties as assigned.
Skills/Knowledge:
Excellent interpersonal, counseling, and negotiation skills. Thorough understanding employee relations best practices, as well as applicable policies, and federal, state, and local employment laws and regulations. Ability to comprehend, interpret, and apply the appropriate sections of applicable laws, guidelines, regulations, ordinances, and policies. Ability to exhibit a high level of confidentiality, including handling sensitive reports and information. Strong analytical, critical thinking and problem-solving skills. Proficient with Microsoft Office Suite or related software. Experience with HRIS systems is required (i.e. Workday, ADP, UKG/Ultipro)