Director Of It Operations

Location: Schenectady, NY Category: Professional Posted On: Fri Jun 16 2023 :

SUNY Schenectady County Community College is seeking an experienced and dynamic individual to join our team as the Director of IT Operations. Reporting to the Chief Information Officer (CIO), the Director of IT Operations will provide strategic leadership and oversee the college's IT infrastructure, systems, and services. You will be responsible for managing a team of skilled IT professionals and ensuring the efficient and reliable operation of all technology resources. This includes project planning, budgeting, vendor relations, and personnel management. Supervisory responsibilities required in accordance with the organization's policies and applicable laws. Responsibilities include interviewing, hiring, training; planning and assigning projects/tasks; and appraising performance.

Responsibilities

• Establish and enforce IT policies, standards, and procedures to ensure compliance, security, and efficient operations.
• Manages efficient Network and Help Desk operations, processes to include training, hiring, managing, and motivating IT Operations personnel.
• Manage and ensure that project goals are accomplished and aligned with the operational and educational mission of the College.
• Foster a culture of customer service excellence, ensuring timely and effective resolution of IT-related issues and requests.
• Develop and implement strategic plans to optimize the college's IT infrastructure and systems, ensuring alignment with institutional goals.
• Manage vendor relationships and contracts, negotiating terms and ensuring cost-effective solutions.
• Collaborate with various stakeholders to assess technology needs, identify opportunities for improvement, and implement innovative solutions.
• Stay up-to-date with emerging technologies and industry trends, evaluating their potential benefits and recommending their adoption when appropriate.
• Advance the use of telephony services using VoIP technologies.
• Performs other duties as assigned.
• Ensures applications and services are accessible to persons with disabilities to the extent required by law, including the management of new or modified content.
• Provide leadership and guidance in disaster recovery planning, business continuity, cybersecurity initiatives, and actively participates in the IT change management process.
• Oversee the management and maintenance of the college's hardware, software, and networking infrastructure and endpoint devices, ensuring high availability and security.
• Working with the CIO, lead and supervise a team of IT professionals in the delivery of reliable and effective IT services to the college community.

Job Requirements

Minimum Qualifications:

• Minimum of five years of experience in IT operations management, preferably in an educational or institutional setting.
• Experience with managing technology contracts
• Exceptional communication and interpersonal skills, with the ability to collaborate effectively with diverse stakeholders.
• Demonstrated leadership skills with the ability to motivate and manage a team effectively.
• Be data driven and detail oriented.
• Strong project management skills, with the ability to prioritize and manage multiple initiatives simultaneously.
• Excellent problem-solving and decision-making abilities, with a strategic mindset.
• Strong knowledge of IT infrastructure, systems, and best practices, including hardware, software, networking, and cybersecurity.
• Bachelor's degree in information technology or related management field.
• Knowledge of regulatory compliance requirements in the education sector (e.g., FERPA, HIPAA) is a plus.
• Familiar with telecommunications management.

Preferred Qualifications

• Knowledge of ITIL (Information Technology Infrastructure Library) practices.
• Experience in higher education preferred.

Special Information

• VISA sponsorship is not available for this position.
• Offers of employment will be conditional based on the successful completion of a background check and verification of official college transcripts.

Additional Information

Salary: $75,000