Director Of Operations Jobs

Work Mode: Onsite

Location: Onsite at Portland, OR

Opportunity

The Director – Operations is responsible for the leadership and management of all Operations, including production (ceramics) and material planning, inventory control and optimization of raw materials, S&OP, and customer delivery and logistics. This position is directly responsible for Manufacturing Operations, Warehousing/Logistics, and Operations Services functions for Ann Sacks.

The Director - Operations drives a gracious customer experience through achieving corporate objectives for safety, quality, and desired service levels, while delivering financial and sustainability goals. Success in the position is measured through the achievement of key performance metrics in support of top line sales growth and profitability, including attainment of on-time delivery objectives, delivery cost management targets, and attainment of key manufacturing performance indicators.

Specific Responsibilities

• Establish, drive and own performance metrics required to drive operations and overall Ann Sacks performance. Drive financial results through the active management of manufacturing variances, other manufacturing, warehouse & shipping, warranty and customer delivery costs.

• Ensure quality of all products shipped by the factory and warehouses to meet customer expectations according to established standards.

• Drive performance of manufacturing operations, to include effective management of overall facility and process-specific capacity and efficiency, while driving continuous improvement of quality of finished goods.

• Create and maintain a culture that embraces KOS lean manufacturing principles. Continually evaluate and implement opportunities for process improvements in each functional area utilizing KOS lean manufacturing principles.

• Co-own key annual processes such as standard cost, price increase, and product lifecycle management to enable organization to achieve strategic plan objectives.

• Ensure accuracy, completeness and on-time delivery of all products shipped by the factory and warehouses.

• Manage inbound and outbound logistics to ensure customer service and meet financial plan objectives.

• Drive and elevate our Slab business to support the sales team’s achievement of selling targets, including remote oversite of slab gallery operations across the US.

• Lead integrated business planning process, translating sales and channel forecasts into an operating plan to support the business strategy.

• Ensure availability of products to meet sales goals per financial plan and in accordance with forecasts. Utilize product planning models for manufacturing and inventory management planning models for in-stock programs.

• Balance inventory levels to support sales growth, service and turn goals, including product life cycle management.

• Oversee the delivery of operations support services, including the entry and updating of SAP master data; review, revision and documentation of operations processes; initiation and management of systems projects designed to drive operational effectiveness.

• Continually develop associates to foster engagement, career development and improved business results. Key aspects of employee engagement and development include: providing ongoing development opportunities; giving consistent, meaningful and direct feedback, both on an ongoing basis and in formal performance reviews; ensure associates understand their connection to the overall mission and strategic plan through regular business updates; drive engagement through recognition and team collaboration.

• Develop and maintain customer orientation of each functional department within areas of responsibility.

• Collaborate cross-functionally to drive the achievement of operational and service objectives, including leveraging supply chain and logistics resources available through Kohler; partnership with the customer service function to ensure effective management of customer touch points and timely resolution of customer concerns; working closely with marketing to ensure new product launch and ongoing product lifecycle management achieve financial and operational targets.

• Ensure safe work practices and instill safety as a value throughout the organization.

• Manage organizational sustainability initiatives aligned with Kohler Corporate standards and expectations.

• Other duties as required or assigned by GM.

Skills/Requirements

• Knowledge of ceramic production and stone/tile experience a plus, but not required.
• Minimum educational requirement of bachelor’s degree, with preference given to Operations Management, Accounting, Engineering, Mathematics or other quantitative field.
• C.P.M. or CPIM certification is preferred. MBA is a plus.
• ERP experience required, with knowledge in SAP preferred.
• Minimum of 10 years experience, with preference for at least five years in a management role in either sales & operations planning, procurement, manufacturing or distribution.

The successful candidate will have the ability to:

• Communicate and collaborate effectively at all levels of the organization.
• Prioritize and allocate resources toward multiple competing priorities.
• Coach, mentor and role model production and supply chain best practices.
• Effectively lead in person and remotely, supporting operations across the US.
• Promote and reinforce an inclusive workplace, modeling leadership in line with Kohler Co. values and expectations.
• Overcome obstacles, using positive facilitation, teamwork and influence through building and maintaining relationships.
• Analyze complex problems and clearly articulate and execute solutions.
• Up to 20% travel required depending on business need.

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Applicants must be authorized to work in the US without requiring sponsorship now or in the future.

The salary range for this position is $141,450 - $181,850. The specific salary offered to a candidate may be influenced by a variety of factors including the candidate’s experience, their education, and the work location. Available benefits include medical, dental, vision & 401k.

Why Work at Kohler Co.?

Kohler Co.'s mission is to contribute to a higher level of gracious living for those who are touched by our products and services. We understand that it takes investment in our associates’ development to make that happen. So, we offer ongoing investment in each individual’s personal development and the opportunity to collaborate with others across functions and roles at Kohler.

In addition to the investment in your development, Kohler offers a benefits package including a competitive salary, health, vision, dental, 401(k) with company matching, and more!

About Us

Beyond the competitive benefits and compensation, Kohler proudly offers a rich history, steeped in creativity and a commitment to our associates and communities. We invite you to learn more about our culture and company at www.kohlercompany.com.

It is Kohler’s policy to recruit, hire, and promote qualified personnel in all job classifications without regard to race, creed, religion, age, sex, sexual orientation, gender identity or expression, marital status, national origin, disability or status as a protected veteran. If, as an individual with a disability, you need reasonable accommodation during the recruitment process, please contact [email protected]. Kohler Co. is an equal opportunity/affirmative action employer.