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Director Of Operations, Maison Madison Flagship
Company | Hermès |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Retail Luxury Goods and Jewelry |
Expires | 2023-08-07 |
Posted at | 9 months ago |
The Team:
- Acts as a liaison with outside vendors for monthly need and or special events.
- Trains staffs to ensure compliance with all operational policies and procedures ensuring policies are thoroughly communicated to all staff in a timely manner.
- Responsible for and oversees all operations and after-sales supply orders.
- Coordinates and prepares evacuation drills and provides training to team with regards to emergency response preparedness.
- Ensure workflow of all after-sales service and craftspeople/tailors if applicable.
- Performs and prepares for all inventories and cycle counts, including reconciliations of stock discrepancies. Performs stock adjustments.
- Takes part in all managerial responsibilities for efficient running of the business inclusive of overseeing and validating cash handling procedures are respected, appropriately documented and reported to the Managing Vice President. Contribute and work in tandem with the retail management team as needed and in fair rotation. Assist in the absence of Managing Vice President and Floor Directors during Podium, vacations or in the absence of the Assistant Manager or Selling Supervisor.
- Partners with Managing Vice President to manage operational team and vendors ensuring appropriate scheduling training and coaching. Manages E-time and keeps accurate record of vacation and time and attendance with HR. This includes all SSA’s, housekeeping, shipping and receiving, asset protection guards and after sales staff as appropriate for the location.
- Liaison with corporate construction and maintenance department and outside vendors with regards to any maintenance needs. Ensure building and store are maintained to company standard and all issues are addressed in a timely manner.
- Manages shipping and receiving department. Assess actions to be taken with receiving issues. Ensure the timely movement of merchandise and adherence to all procedural guidelines including but not limited to transfers, RTVs, damages, negative on hands (etc.) Through management of inventory control associates and other operational staff, ensure the organization and efficient operation of all back of house space.
- Ensure functionality of all IT and phone system by communicating with corporate contacts and securing resolutions.
- Recruits and maintains an active talent bank for any operational positions.
- Oversees all Staff Sales.
- YES - Supervises Inventory Control, Selling and Service Assistants, Cash Office, Shipping and Receiving, Stock Runners, and Facilities.
- YES - Budget guidelines are set annually. The Director of Operations will be directly involved with budget expectations with regards to selling supplies, cleaning and maintenance contracts, guard service, repairs, rental equipment and kitchen supplies. They will work within the confines of the budget in partnership with the respective corporate departments. The Director of Operations should identify areas for cost efficient and minimize costs when possible.
- YES - Assess when general repairs need to be made to the building and when electronic equipment should be upgraded or replaced in partnership with corporate offices. Determine actions to be taken when receiving issues with negative on hands. Responsible for deciding when supply orders need to be placed. Implement efficient work flow processes for after-sales tracking.
- Excellent communication skills both verbal and written.
- Excellent computer skills and proficient in MS Excel, Word and PowerPoint.
- Proficient shipping and receiving experience.
- Familiarity with international parent companies a plus.
- Extensive building maintenance experience.
- Ability to lift between 0-25 lbs. without assistance.
- Strong POS and phone systems knowledge.
- Acute interpersonal skills and a collaborative management style.
- Must work well under pressure and have the ability to multi-task with accuracy.
- 5+ years of retail management experience in a similar role; prior experience in a luxury environment preferred.
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