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Company | Shake Shack |
Address | New York, NY, United States |
Employment type | FULL_TIME |
Salary | |
Category | Restaurants,Food and Beverage Services,Retail |
Expires | 2023-08-14 |
Posted at | 9 months ago |
We Stand For Something Good
- Responsible for overall End User Computing for Shake Shack restaurants, corporate office, and remote users including desktop, telephony, videoconferencing, webinars, Office 365, Exchange Online, etc
- Lead the IT operation from the front, exhibiting problem-solving leadership and participating in complex operational troubleshooting. Develop strategies and work directly with IT Leadership to gain alignment. Project manage strategic initiatives through implementation.
- Lead technology operations strategy and execution for the enterprise. Develop IT operations processes and standards to ensure the security, availability, stability, and scalability of enterprise solutions while effectively and consistently supporting end users.
- Develop and maintain an overall organizational model and resource plan to ensure effective and consistent service delivery and management of 3rd party service providers. Identify opportunities for automation, cost savings, and service quality improvement for Shake Shack end users.
- Management of the Helpdesk Support team to deliver superior customer service to Shake Shack personnel. Define consistent service models and ensure effective coverage for both Shake Shacks restaurants as well as the corporate office. Develop people and evolve the team, processes, and service standards. Set team goals that align to corporate and IT strategy and are measurable through KPIs.
- Manage the IT Operations budget
- Familiarity with ITIL or similar framework
- Experience managing an IT Operations function in a $1Bn+ enterprise
- 8-10+ years related experience in a multi-unit environment (QSR or Retail Preferred)
- Thorough understanding of Microsoft technologies e.g. Office 365, Exchange Online, Active Directory, etc.
- Vendor management experience
- Solid understanding of how to scale an IT support operation
- Creating and developing the business case for IT Operations direction
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