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- Remote Customer Success Account Manager Ii
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Sr. Customer Success Manager , Strategic Account Services
Company | Amazon |
Address | Austin, TX, United States |
Employment type | FULL_TIME |
Salary | |
Category | IT Services and IT Consulting,Software Development,Technology, Information and Internet |
Expires | 2023-08-24 |
Posted at | 9 months ago |
Description
- Build effective working relationships with your Sellers; be a trusted advisor and a business advocate.
- Analyze data and trends to identify, action, and/or influence long term in order to maximize potential for your assigned portfolio of Sellers.
- Lead business strategy development and design long term account plans, collaborating effectively with cross-functional teams and your Sellers to find joint areas of opportunity to drive customer success with Amazon.
- Play a “consultant” role with oversight of key strategic activities that are underway for the Seller, following up, escalating, and clearing blockers as appropriate across multiple organizations. Advocate as the voice of the customer internally, using data and anecdotes to drive prioritization, to deliver value across a larger customer set.
- Act as a thought leader in defining success criteria, understanding business needs of Sellers, and improving team efficiency in an ever-changing business environment.
- Experience using data analysis, reporting, and forecasting to guide business decisions and solve problems.
- Bachelor's degree or equivalent.
- Proven track record of building and cultivating relationships with internal and external stakeholders driving decisions collaboratively, resolving conflicts, and ensuring follow-through.
- Track record of developing business plans with a demonstrated ability to navigate ambiguous situations while effectively managing multiple projects and priorities across teams.
- Experience building customer relationships, identifying business opportunities for clients and increasing adoption and utilization of company products.
- Understanding of retail math and formulas for the purpose of making business decisions.
- Effective territory/account management. Strategy development with multi-phase execution and delivery: planning, opportunity qualification and creation, stakeholder and executive communication, needs analysis, value engineering, services/partner engagement, opportunity management, and negotiation.
- Effective communication and presentation skills
- Experience using analytical, account management, and productivity tools including Oracle Business Intelligence, CRM tools like SalesForce, Tableau, and Microsoft Office Suites.
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