Register
Recruit Create CV
Unfortunately, this job posting is expired.
Don't worry, we can still help! Below, please find related information to help you with your job search.
Related keywords
Some similar recruitments
Customer Success & Support Representative
Recruited by Sock Club 8 months ago Address Austin, TX, United States
Customer Success Representative Jobs
Recruited by Blinq 8 months ago Address Austin, TX, United States
Customer Success Manager - Houston
Recruited by Energy Aspects 8 months ago Address Houston, TX, United States
Customer Success Manager Jobs
Recruited by Hope Squad 8 months ago Address Dallas, TX, United States
Administrative Assistant - Ges East Customer Success
Recruited by Cisco 8 months ago Address Richardson, TX, United States
Customer Success Manager, Nonprofit
Recruited by Canva 8 months ago Address Austin, TX, United States
Customer Success Partner Jobs
Recruited by Confiz 9 months ago Address Dallas, TX, United States
Customer Success Engineer, Ngfw
Recruited by Palo Alto Networks 9 months ago Address , Plano $142,800 - $231,000 a year
Director, Customer Success (Travel & Hospitality)
Recruited by Revenue Analytics 9 months ago Address , Atlanta
Customer Success Manager Jobs
Recruited by Supply Wisdom 9 months ago Address , Atlanta, Ga
Director, Customer Success (Carelinx) – Remote
Recruited by Sharecare 9 months ago Address , Atlanta, 30305, Ga
Customer Success Manager - Modern Work & Security
Recruited by Microsoft 9 months ago Address , Atlanta, Ga $38.89 - $77.98 an hour
Sr. Director, Customer Success Management
Recruited by GE HealthCare 9 months ago Address Colorado, United States
Customer Success Manager - South
Recruited by Wiz 9 months ago Address Dallas, TX, United States
Customer Success Manager - South
Recruited by Wiz 9 months ago Address Austin, TX, United States
Customer Success Manager - Dallas Based
Recruited by Rosterfy 9 months ago Address Dallas, TX, United States
Customer Success Manager (Remote)
Recruited by SafeBase 9 months ago Address Austin, TX, United States
Manager Of Customer Success
Recruited by Tekmetric 9 months ago Address Houston, TX, United States
Sr. Customer Success Manager , Strategic Account Services
Recruited by Amazon 9 months ago Address Austin, TX, United States
Associate Manager, Merchant Strategy & Operations - Restaurant Success
Recruited by DoorDash 9 months ago Address Austin, TX, United States
Customer Success Engineer - West
Recruited by Quantum Metric 9 months ago Address West, TX, United States
Customer Success Manager, Enterprise
Recruited by AlertMedia 9 months ago Address Austin, TX, United States
Customer Success Specialist Jobs
Recruited by Chevron 10 months ago Address Houston, TX, United States
Customer Success Manager - Duo Security
Recruited by Duo Security 10 months ago Address Austin, TX, United States
Customer Success Manager - Remote
Recruited by Neo4j 10 months ago Address Austin, TX, United States
Director Of Customer Success And Support
Recruited by itopia 10 months ago Address Dallas, TX, United States
Director, Customer Success Jobs
Recruited by Inovalon 10 months ago Address Bowie, MD, United States
Customer Success Coordinator Jobs
Recruited by Point of Rental Software 10 months ago Address Dallas-Fort Worth Metroplex, United States
Customer Success Manager (Tx)
Recruited by Transfr 10 months ago Address Austin, TX, United States
Customer Success Manager Jobs
Recruited by ITR Partners 10 months ago Address Dallas County, TX, United States
Hcm Customer Success Manager
Recruited by NEOGOV 10 months ago Address Austin, TX, United States
Customer Success Manager - 23220
Recruited by Enverus 10 months ago Address Greater Houston, United States
Manager Of Customer Success
Recruited by Critical Start 10 months ago Address Plano, TX, United States
Customer Success Manager, Access
Recruited by Palo Alto Networks 10 months ago Address Plano, TX, United States
Csm - Customer Success Manager
Recruited by Brevo 10 months ago Address Austin, TX, United States

Customer Success Representative Jobs

Company

UNITED PARCEL SERVICE
Address , Atlanta, Ga
Employment type
Salary
Expires 2023-07-21
Posted at 11 months ago
Job Description

Explore your next opportunity at a Fortune Global 500 organization. Envision innovative possibilities, experience our rewarding culture, and work with talented teams that help you become better every day. We know what it takes to lead UPS into tomorrow—people with a unique combination of skill + passion. If you have the qualities and drive to lead yourself or teams, there are roles ready to cultivate your skills and take you to the next level.

:

JOB SUMMARY
This position on the Customer Success Team works with customers and business partners across multiple business functions to help successfully setup and onboard customers onto their UPS Capital solution. This position is responsible for ensuring successful customer setup and onboarding, as well as providing subject matter expertise support throughout the initial stages of the customer journey. Additionally, this position serves as a single point of contact for all customer inquiries post-purchase to provide expedient resolution of customer inquiries, requests, and issues.
RESPONSIBILITIES
  • Audits customer milestones for accuracy and operational effectiveness, and provide expedient resolution of issues (milestones include solution go-live, first transaction, first bill, first claim)
  • Trains customers on tools, systems, and solutions to ensure thorough customer understanding
  • Provides one centralized place for all customer support and inquiries, providing an easy and seamless customer support experience with one-call resolution (onboarding and technology integration, policy information & modifications, customer service and account information, billing, claims)
  • Supports successful and expedient activation and onboarding of customers (Direct, Channels & Platforms) to expedite transaction production, increase customer retention, and reduce churn
  • Balances multiple deployments and onboarding schedules to meet stakeholder goals and expectations
  • Collect Voice of Customer feedback to help inform product and roadmap strategy and design
  • Provides a seamless onboarding customer experience through the initial stages of the customer journey using a combination of interactive demonstrations, proactive customer outreach and follow up, and daily activity monitoring
  • Troubleshoots technical issues in real-time (live) for customers’ digital solutions and coordinate technical issue resolution with IT
  • Nurtures customers through activation and proper solution usage and proactively resolve customer issues

QUALIFICATIONS
Requirements:
  • Strong written and verbal communication skills
  • Demonstrates a general understanding of ways to identify and measure the current needs of the customer
  • Great active listening skills
  • Exceptional interpersonal and rapport building skills
  • Demonstrates a basic understanding of risk management principles; identifies the risk factors that impact a client’s insurance needs
  • Strong time management and organizational skills
  • Demonstrates a detailed understanding of supply chain concepts
  • Strong digital literacy and fluency in different technology solutions and systems
  • Demonstrates change agility and flexibility

Employee Type:

Permanent

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Other Criteria:

Employer will not sponsor visas for position. UPS is an equal opportunity employer. UPS does not discriminate on the basis of race/color/religion/sex/national origin/veteran/disability/age/sexual orientation/gender identity or any other characteristic protected by law.

Basic Qualifications:

Must be a U.S. Citizen or National of the U.S., an alien lawfully admitted for permanent residence, or an alien authorized to work in the U.S. for this employer.