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Merchant Success Representative Jobs

Manager, Merchant Strategy & Operations - Acquisition & Success
By DoorDash At Chicago, IL, United States
Solve some of the most challenging problems at DoorDash and build our next generation of products and capabilities
Operate at the lowest level of detail to understand the impact of your decisions and iterate given insights from data
Create step-change improvement for our customers through regular engagement and operating at the lowest level of detail to identify their needs
You have an ownership mentality and are excited to think about problems using first-principles, inspiring action to create the future
You lead from the front and inspire followership across levels and functions
You're analytical and dig deep to understand a problem, using both quantitative and qualitative data
Vip Player Success Representative
By AviaGames Inc At United States
Assess customer needs using great interpersonal & communication skills, and respond appropriately, and be a consultative problem solver
Achieve the goals of upselling and retaining users through effective telemarketing skills
Outstanding communication and interpersonal skills
Customer Service in call center & telesales experience in the mobile game industry is preferred
Ability to work from home with access to a high-speed internet router
Knowledge of Microsoft Office, Mac OS
Staff Product Designer, Merchant Success
By DoorDash At New York, NY, United States
Lead the user experience of products end-to-end, including contributing to product strategy, running design sprints, crafting visions, and establishing frameworks
Push the creative boundaries of our merchant experiences with your design explorations through wireframes, prototypes, and high-fidelity visual design
Design and ship high-quality product experiences
You have 5+ years of work experience
You're a systems-thinker who translates complexity into intuitive experiences and considers every facet of the user journey
You skillfully balance strategy, research, interaction design, and visual design to achieve simple and elegant solutions
Associate Manager, Merchant Strategy & Operations - Restaurant Success
By DoorDash At Chicago, IL, United States
You have advanced Analytical skills (SQL a plus)
Shape and define our platform and ops strategy based on quantitative and qualitative data
Partner with product and engineering to drive changes to the platform, owning go-to-market for product launches
You want to affect change every day and can operate in energizing environments
You enjoy solving problems and can translate high-level goals into executional plans
You have an ability to build cross-functional partnerships at all levels across technical and non-technical teams to achieve common goals
Associate Manager, Merchant Strategy & Operations - Restaurant Success
By DoorDash At Atlanta, GA, United States
You have advanced Analytical skills (SQL a plus)
Shape and define our platform and ops strategy based on quantitative and qualitative data
Partner with product and engineering to drive changes to the platform, owning go-to-market for product launches
You want to affect change every day and can operate in energizing environments
You enjoy solving problems and can translate high-level goals into executional plans
You have an ability to build cross-functional partnerships at all levels across technical and non-technical teams to achieve common goals
Associate Manager, Merchant Strategy & Operations - Restaurant Success
By DoorDash At Austin, TX, United States
You have advanced Analytical skills (SQL a plus)
Shape and define our platform and ops strategy based on quantitative and qualitative data
Partner with product and engineering to drive changes to the platform, owning go-to-market for product launches
You want to affect change every day and can operate in energizing environments
You enjoy solving problems and can translate high-level goals into executional plans
You have an ability to build cross-functional partnerships at all levels across technical and non-technical teams to achieve common goals
Associate Manager, Merchant Strategy & Operations - Restaurant Success
By DoorDash At Denver, CO, United States
You have advanced Analytical skills (SQL a plus)
Shape and define our platform and ops strategy based on quantitative and qualitative data
Partner with product and engineering to drive changes to the platform, owning go-to-market for product launches
You want to affect change every day and can operate in energizing environments
You enjoy solving problems and can translate high-level goals into executional plans
You have an ability to build cross-functional partnerships at all levels across technical and non-technical teams to achieve common goals
Associate Manager, Merchant Strategy & Operations - Restaurant Success
By DoorDash At San Francisco, CA, United States
You have advanced Analytical skills (SQL a plus)
Shape and define our platform and ops strategy based on quantitative and qualitative data
Partner with product and engineering to drive changes to the platform, owning go-to-market for product launches
You want to affect change every day and can operate in energizing environments
You enjoy solving problems and can translate high-level goals into executional plans
You have an ability to build cross-functional partnerships at all levels across technical and non-technical teams to achieve common goals
Associate Manager, Merchant Strategy & Operations - Restaurant Success
By DoorDash At New York, NY, United States
You have advanced Analytical skills (SQL a plus)
Shape and define our platform and ops strategy based on quantitative and qualitative data
Partner with product and engineering to drive changes to the platform, owning go-to-market for product launches
You want to affect change every day and can operate in energizing environments
You enjoy solving problems and can translate high-level goals into executional plans
You have an ability to build cross-functional partnerships at all levels across technical and non-technical teams to achieve common goals
Associate Manager, Merchant Strategy & Operations - Restaurant Success
By DoorDash At Seattle, WA, United States
You have advanced Analytical skills (SQL a plus)
Shape and define our platform and ops strategy based on quantitative and qualitative data
Partner with product and engineering to drive changes to the platform, owning go-to-market for product launches
You want to affect change every day and can operate in energizing environments
You enjoy solving problems and can translate high-level goals into executional plans
You have an ability to build cross-functional partnerships at all levels across technical and non-technical teams to achieve common goals
Dealer Success Representative Jobs
By DigniFi At United States
Communicate often with management and team regarding customers issues and offering ways to resolve them.
Working knowledge of FDCPA and FCRA experience preferred.
Minimum of 2 years’ experience in a customer service role. Sales experience a plus.
Minimum of 1 year experience in a call center environment.
Excellent written and verbal communication combined with analytical and problem-solving skills.
Capability of gaining customer loyalty through listening, relationship building and professional and persuasive communication skills.
Wotc Customer Success Representative
By Experian At Costa Mesa, CA, United States
Full benefits: medical, dental, 401k match
Generous Work from Home and paid time off policies
You earned your stripes (2+ years working with clients, bachelor’s degree)
You thrive in evolving environments
You find satisfaction marking off to-do items
You have a knack for puzzles and identifying patterns
Customer Success Representative Jobs
By ComputerCare At Stockton, CA, United States
Excellent time management and organizational skills
Use HubSpot and internal processes optimally for all lead management and sales forecasting
Manage the building and upkeep of our customer portals such as new portal creation and accessory additions
Manage our SMB/Batch customer estimate sending and daily repair pickup/drop offs
Prioritize opportunities to provide the best customer experience and ensure 100% satisfaction
1-2+ years of relevant experience in business development or similar customer-facing role, preferably within the technology industry
Customer Success Representative Jobs
By Quartz Health Solutions At Milwaukee County, WI, United States
Bachelor’s Degree or equivalent work experience will be considered in lieu of education requirement, advanced certifications preferred
Computer experience and moderate knowledge of personal computer software applications such as Microsoft programs
Starting salary based upon skills and experience $91,100 - $113,900 plus total rewards package
Relevant domain knowledge (healthcare, EHS, managed care, Medicare, etc)
Full-time, remote work environment available
Excellent written and verbal communication skills
Customer Success Representative Jobs
By The CE Shop At United States
Experience with CRM (Customer Relationship Management) (Salesforce.com a plus)
Deliver an outstanding student experience by providing professional and courteous service in both written and verbal forms via phone and email
Prior experience in a customer service and/or contact center atmosphere resolving inbound customer service or sales opportunities
Excellent customer relations skills- written, verbal and active listening
Minimum two years of customer service experience in a similar service-related position
Experience working in a flexible, fast paced environment
Customer Success Representative Jobs
By SmartRent At Orlando, FL, United States
Self-management of customer issues with strong focus on ensuring that issues are fully documented and resolved.
Write and maintain customer-facing knowledge base documentation.
Demonstrated strong customer service and communication skills.
Previous experience working in a helpdesk environment is a plus, but not absolutely required.
Knowledge of Jira, Zendesk, Intercom, and Slack solutions are a plus, but not absolutely required.
Knowledge of the SightPlan product line is a plus, but not absolutely required.
Customer Success Representative Jobs
By Experian At Costa Mesa, CA, United States
Identifying process improvements and working with product, management, and the team to implement changes
Knowledgeable – 2+ years working with client in the Unemployment field
Full benefits: medical, dental, 401k match
Generous Work from Home and paid time off policies
Providing service to our growing Unemployment client base with an emphasis on one-touch service
Coordinating client deliverables from tax forms to system changes
Merchant Support Representative Jobs
By Afterpay At San Francisco, CA, United States
Proven track record of relationship management / service delivery
Multitasking and time management efficiency
Knowledge of how to facilitate conflict resolution
1+ years of experience with engaging consumers and merchants effectively by phone call and email
Impeccable written and verbal communication skills
Paid Life insurance, AD&D. and disability benefits
Customer Success Representative Jobs
By Splash At Cleveland, OH, United States
Share insights with management regarding enhancements/adjustments to improve overall company products, operations and policies.
Provide a world class customer experience to anyone who visits the site or reaches out for support.
Prior banking and/or lending experience.
Experience with Salesforce or other CRM system / tech savvy.
Ability to multi-task and manage changing priorities.
Work the evening shift (12pm ET - 9pm ET)
Merchant Success Manager, Mid-Market
By Loop At United States
You’ll have a quarterly quota for expansion, which you’ll accomplish by identifying and closing expansion opportunities with your assigned accounts.
You know what it’s like to be accountable for revenue goals, and you’ve accomplished (or exceeded!) them in the past.
Can share a couple examples of how you’ve thoughtfully shared customer feedback that led to updates to your product.
You understand the different stages of the customer journey, and that there’s a difference in how they should be communicated with.

Are you looking for an opportunity to make a real impact in the success of a growing business? We are looking for a Merchant Success Representative to join our team and help us provide exceptional customer service to our merchants. If you have a passion for helping others and a drive to succeed, this could be the perfect job for you!

Overview A Merchant Success Representative is a customer service professional who works with merchants to ensure their success in using a company's products and services. They provide technical support, troubleshoot issues, and help merchants understand how to use the company's products and services. Detailed Job Description A Merchant Success Representative is responsible for providing excellent customer service to merchants. They must be able to troubleshoot technical issues, answer questions, and provide guidance on how to use the company's products and services. They must be able to identify and resolve customer issues quickly and efficiently. They must also be able to provide feedback to the company on how to improve its products and services. Job Skills Required
• Excellent customer service skills
• Knowledge of the company's products and services
• Ability to troubleshoot technical issues
• Ability to identify and resolve customer issues quickly and efficiently
• Ability to provide feedback to the company on how to improve its products and services
Job Qualifications
• Bachelor's degree in business, computer science, or a related field
• Previous customer service experience
• Excellent communication and interpersonal skills
• Ability to work independently and as part of a team
Job Knowledge
• Knowledge of customer service principles and practices
• Knowledge of the company's products and services
• Knowledge of troubleshooting techniques
• Knowledge of customer service software
Job Experience
• Previous customer service experience
• Previous experience working with merchants
• Previous experience working with customer service software
Job Responsibilities
• Provide excellent customer service to merchants
• Troubleshoot technical issues
• Answer questions and provide guidance on how to use the company's products and services
• Identify and resolve customer issues quickly and efficiently
• Provide feedback to the company on how to improve its products and services