Customer Success Associate | Part Time | Remote

Customer Success Associate | Part Time | Remote

Please apply online on our careers page: https://www.eventeny.com/about/careers/

Overview

Eventeny is looking for a Customer Success Associate to join our rapidly growing team. The ideal applicant will possess experience in customer service, knowledge base article management, and have a strong grasp of the English language and proper grammar. Upon hiring, the Customer Success Associate will join the Customer Success team, and work closely with other internal teams.

The Customer Success Associate will mainly focus on responding to and engaging with the Eventeny community on various platforms, content creation to assist customers in understanding our platform, and assisting the Customer Success team with various customer service duties when needed.

Here’s what you’ll do

● Answer customer support questions via email (primarily), phone (rarely), and occasionally other channels.

● Interact with the Eventeny community on a micro level via forums or other channels.

● Write, review, edit, and update content for our knowledge base.

● Collaborate with internal teams to establish content objectives, complete tasks, and identify and solve problems.

● Work with internal teams to obtain an in-depth understanding of the platform.

● Occasionally attend or take customer meetings.

● Research and analyze competitors' product documentation for successes and failures, and compare to Eventeny current practices.

Here’s what we’re looking for

● 1+ years experience in a customer support or customer success role.

● 1+ years experience in technical writing, the software startup industry, or comparable form of writing or customer service experience.

● Basic knowledge of photo editing software such as Canva, Adobe Photoshop or Illustrator.

● Excellent communication and proofreading skills with a strong attention to detail.

● Familiarity with G Suite applications.

● Some familiarity with Zendesk preferred.

● Some familiarity with Eventeny is a plus, but not required.

Compensation and Working Hours

$20/hour for up to 20 hours per week, with the intention of transitioning to a full-time position. This is a fully remote position. The expected working hours are evenings and weekends, with Tuesday and Wednesday off.

About The Team

Eventeny was founded on the belief that managing large-scale events with hundreds of exhibitors, vendors, sponsors, and volunteers should not be stressful and burdensome. Our mission is to remove event organizers from being the 5th most stressful job in the world. That's why we built Eventeny and continue to work every day on the biggest problems in the event industry. We don't just dream it, we build it. Today, Eventeny serves more than 6,000 large festivals and conventions worldwide.

Our customers come from all walks of life and so do we. We hire great people from a wide variety of backgrounds, not just because it’s the right thing to do, but because it makes our company stronger. We don’t think we should have to advertise that we’re LGBTQIA+, neurodivergent, and disability friendly, or that we put our employees' mental and physical health before everything else, but we do, because it’s not the norm for most companies (yet!).

We’re a diverse, inclusive, and welcoming team of individuals who thrive in a fast-paced and ever-changing environment. Our team works closely together to brainstorm and improve our processes and the customer experience every single day. We prioritize our work based on what's best for our customers, not what’s going to make us the most money. If you share our values and our enthusiasm for events, you will find a home at Eventeny.

Eventeny is proud to be an equal opportunity employer. We do not discriminate in hiring or any employment decision based on race, color, religion, national origin, age, sex (including pregnancy, childbirth, or related medical conditions), marital status, ancestry, physical or mental disability, genetic information, veteran status, gender identity or expression, sexual orientation, or other applicable legally protected characteristics. Eventeny considers qualified applicants with criminal histories, consistent with applicable federal, state, and local law. Eventeny is also committed to providing reasonable accommodations for qualified individuals with disabilities and disabled veterans in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at [email protected].