Customer Success Analyst (Saas) (Remote)

ABOUT US

HirexHire (pronounced hire by hire) is a Chicago-based recruiting and talent consultancy that integrates with companies short-term to provide long-term talent solutions. We take a seat in our client’s everyday operations to understand their people's goals, gaps, and challenges. We then develop and implement the processes and technologies to execute a sustainable and scalable talent plan.

We partner with companies expecting or experiencing high growth who need to hire at scale or fill a critical role rapidly. Our clients are not looking for quick-fix placements but are thoughtfully building a hiring strategy to scale their businesses.

OUR CLIENT

Location: Chicago, IL HQ (remote)
Industry:Healthcare Technology (SaaS)
Company Size: 50+
What They Do: Our client is a cloud-based software platform and patient engagement technology that automates the collection of patient reported outcomes. It also offers procedure-specific education modules to help prepare patients for treatments and proactively monitors their recovery.

Contact HirexHire for more client information

THE ROLE

The Customer Success Analyst (CSA) serves as the primary point of contact for our client's customers, assisting with product training, onboarding support, and guidance. As the voice of the customer, the CSA ensures customers get the most out of our client's product, network, and services.

This is role is fully remote.

WHAT YOU WILL DO

• Build and maintain long-term relationships with customers and product owners
• Become an expert on our client's platform so you can assist and train key customers, product owners, and healthcare providers and help them achieve their goals
• Maintain and regularly update product documentation and how-to's
• Work cross-functionally with other teams to improve our client's platform by sharing customer feedback
• Support sales operations and renewals, identifying areas our client can grow

WHAT YOU WILL NEED

• Prior client-facing experience
• Proficient across all Microsoft Suite products
• 1-3 years working in a professional environment
• Excellent written and oral communication skills
• Excellent organizational skills
• Ability to travel 25% annually
• Solid technical aptitude, specially email, calendaring, and working across shared documents

WHAT OUR CLIENT OFFERS

• Performance Bonuses
• Company 401K
• Professional Development Opportunities
• Flexible, Unlimited PTO
• Competitive Salary
• Health, Dental, and Vision Insurance

Don’t meet every single requirement? Studies have shown that women and people of color are less likely to apply to jobs unless they meet every single qualification. HirexHire is dedicated to building diverse and inclusive teams for our clients, so if you are excited about this role but your experience doesn’t perfectly align, we encourage you to still apply! We may have another fit for you!