Customer Success Manager, Data Solutions

Why Join Fyllo

We are always challenging the status quo. With access to the world's most progressive audiences and the most comprehensive contextual platform available, our industry-leading advertising solutions are trusted by Fortune 500 companies and emerging brands to increase reach, boost efficiency, and maximize ROI.

Founded in 2019, we closed our Series C and have raised 100 million to date. We now have created the world’s largest data marketplace of cannabis and CBD purchase data, enabling access to 65 million frontline consumers who shape and move markets. In 2022, as audience targeting became more privacy-regulated and digital marketing more omnichannel, we acquired Semasio, a provider of contextual targeting solutions.

Semasio works with marketers to help them understand and reach their audiences, across 30+ languages, through three types of targeting: audience, contextual, and brand fit. One of Semasio’s core differentiators is its commitment to complete transparency and control. In a world where advertisers are increasingly concerned about brand safety, Semasio provides advertisers with full visibility into where ads are being placed, ensuring they’re shown in brand-safe environments, which is essential for reputation management.

Our team is global, located in the U.S., Germany, Denmark and Portugal. We remain tight-knit across time zones through open communication and consistent collaboration. We care about cultivating an inclusive, approachable and ambitious culture while having fun along the way. If you are someone who has a bias to act and enjoys working in a dynamic environment, then read on!

Your Role

As a Customer Success Manager for Fyllo Data Solutions, you will be leading brand and agency clients through decoupled data and contextual activations. This is a game-changing role to spearhead growth and partner with multiple business units to scale Fyllo’s Data Solutions with mainstream clients across key verticals like: QSR, CPG & Retail, Alc/Bev, Health & Wellness, and more.

Your primary role will involve ensuring superior client service through relationship development, account management, and client retention. This includes navigating and understanding the unique challenges of brand, agency, and platform clients and ensuring the voice of our clients when collaborating with internal Sales & Marketing, Business Development, and Data Operations teams.

You will excel in this role if you are familiar with programmatic advertising and technical, hands-on media experience working with DSPs, SSPs, DMPs, and/or contextual platforms and capabilities.

Day to Day

Strategy & Planning

• Stay abreast of business intelligence reporting to keep a real time pulse on client spend, pacing, and performance
• Collaborate with Sales team on the strategic positioning of Fyllo Data Solutions to prospective accounts to drive adoption and usage

Execution

• Understand and document agency and brand direct client workflows, including planning cycles, and how they leverage DSPs, SSPs, DMPs, contextual capabilities, and measurement solutions
• Work cross functionality to ensure voice of customer and drive operational requirements with internal teams
• Responsible for client retention and identifying and driving incremental revenue opportunity

Client Engagement

• Provide swift troubleshooting when necessary and recognize when to internally escalate issues or painpoints
• Coordinate, communicate, and manage audience-based and contextual activations from start to finish
• Serve as the main point of contact on all client related deliverables (audience demographic and psychographic insights, audience curation, semantic topic creation, and overlap analysis)

Preferred Experience

• Self-motivated to learn about products, technology, customers, and competitors
• Strong troubleshooting, analytical, and problem-solving skills
• Demonstrated ability to grow accounts and achieve portfolio-based milestones via strong relationship development, understanding of business objectives, and strategic positioning of solutions
• 2+ years of relevant client-facing experience, ideally at a relevant ad tech company, ad agency, or data provider
• Hands-on keys experience with DSPs, SSPs, DMPs, and/or contextual solutions, including but not limited to: The Trade Desk, DV360, Yahoo, Xandr, Tremor, MediaMath, Pubmatic, LiveRamp, Grapeshot, or Peer39
• Well-versed in media vocabulary and key performance metrics
• Thrive in a fast-paced, dynamic working environment
• Ability to manage multiple tasks and effectively prioritize various requests and responsibilities
• Proactive and positive attitude, always willing to collaborate with team members and colleagues
• Excellent organizational, interpersonal, presentation, and communication skills
• Intermediate understanding of the evolving audience data landscape and cookieless future, or desire to increase your understanding of this highly pertinent industry evolution

Perks & Benefits

• Parental leave
• Monthly mobile stipend
• Dental & vision insurance
• Employee Assistance Program & Mental Health Resources including Coaching, Counseling, Work-Life Services & Leadership Support
• 401K
• Flexible hybrid or remote work schedule, with Friday’s early close :)
• Unlimited PTO
• Pre-tax commuter and health savings programs
• Home office stipend
• Learning & development programs
• United Healthcare medical coverage

Next Steps

Our Recruiting team would love to connect with you! If your interests and experience are aligned with a current open role, one of our Recruiters will arrange a 20-30 minute introductory call with you. Following, depending on the role, there will either be a 60 minute technical interview or a 30 minute intro call with the Hiring Manager. Assuming all goes well, we will then set you up to speak with 2-3 potential peers from your team and/or cross functional teams, with each conversation being 30 min.

Some of our technical roles require a live Codepair. On average, from initial Recruiter Screen to Offer, takes 15 business days depending on your schedule and interviewer availability – we like to move fast across our business :) We understand the hectic lives we all lead and appreciate you taking the time to meet with us in pursuing opportunities with the Fyllo Fam. Thank you!