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Company | |
Address | Chicago, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Technology, Information and Internet |
Expires | 2023-08-14 |
Posted at | 9 months ago |
Company Description
- Advance personal journey with Diversity, Inclusion, and Belonging as this is a top priority for LinkedIn and many of its customers
- Deliver on-line presentations, webinars, and workshops.
- Minimum travel may be required when travel guidelines safely allow for in-person visits, depending on location and territory
- Perform other duties as may be assigned.
- Identify churn risk & develop mitigation plans to minimize churn within your customer base
- Maintain a deep understanding of LinkedIn products to effectively guide customers on best practice
- Partner with Sales, Onboarding Consultant, Technical Client Managers, Technical Consultants, and Solutions Engineers post-sales to implement products and solutions to ensure client is achieving optimal results and return on investment (ROI)
- Track and record customer activity in a timely manner in systems of record, i.e., Dynamics
- Build relationships with customers and internal partners to ensure customers maximize the value from LinkedIn Learning
- Utilize client usage and industry metrics to derive insights and use these to drive greater customer engagement and adoption
- Manage and execute projects geared to drive adoption of new products and services with customers
- Provide input and ideas to internal teams to continuously improve our product, systems and resources
- Provide ongoing consultation and best practice recommendations to ensure customers continue to meet agreed success criteria
- 3+ years of experience in any of the following: Customer Success, Account Management/Sales, Consulting, Product Training and Enablement, Project Management, or Change Management
- Fundamental organization, project management, and time management skills
- Experience working with healthcare systems, medical device companies or health insurance companies
- Fundamental understanding of Sales concepts and Software as a Service
- Bachelor's degree or equivalent practical experience
- Fundamental interpersonal skills, demonstrated by the ability to build authentic business relationships and effectively manage relational challenges
- Strong verbal and written communication skills, including expertise in presenting to both small and large audiences
- Experience analyzing data, trends, and client information to identify product or growth opportunities in service of customer value
- Experience in learning, e-Learning, or Organizational L&D
- Collaboration
- Prioritization
- Communication
- Being accompanied by a service dog
- Documents in alternate formats or read aloud to you
- Having interviews in an accessible location
- Having a sign language interpreter present for the interview
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