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Customer Success Operations Analyst Jobs

Customer Success And Operations Specialist
By WERKstream At United States
Excellent organizational, time management, and multi-tasking skills
The 30-45 minute web meeting with the hiring manager focused on soft skills, collaboration, culture, and use case/technical skills.
Work closely with Solution Managers, Product Managers, and Product Owners to refine business requirements and establish timelines.
The Job Details: Responsibilities and required skills.
Wellness and Work-Life Benefits. Resources include fitness reimbursement, employee assistance programs, and flexible work schedules to support physical and mental health.
Collaborate with cross-functional teams, including Product, Marketing, Brand, Customer Experience, and e-commerce, to develop and execute customer-centric strategies aligned with goals.
Customer Success Operations Manager
By Miro At Austin, TX, United States
Project management experience leading large cross-functional projects end-to-end
Coordinate enablement and change management to the Customer Success teams
Previous experience as a Customer Success Manager a plus
Conduct and/or direct analyses to support strategic decision making, using own skills and Analytics resources
5+ yrs work experience, with 2+ in a CS Ops role (preferably in B2B SaaS)
Sales/CSM Tool administration and/or reporting experience - Gainsight a must, SFDC a plus
Customer Success Operations Manager
By Upland Software At , Remote
Implement Key Performance Indicator design, reporting, visibility, and management, and translate into an operational cadence that enables business decisions.
Oversee CS Tool management, to optimize CSM Leadership & ICs' customer visibility, prioritization, and other programs.
Collaborate with key partners across the organization (Sales Ops,Finance, GTM, Marketing, Product, etc.) on cross-functional initiatives, representing the CS organization.
Undergraduate degree or equivalent professional experience in Business, Customer Success or Operations at a SaaS company.
2+ years of experience with Salesforce reporting platform and other Customer Success tools.
Strong analytical skills and ability to drive change in a complex environment.
Customer Success Analyst Jobs
By Spring Health At , New York
Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
Capture business requirements from key stakeholders and coordinate with internal teams that may be impacted by changes proposed
A bachelor's degree or equivalent work experience
Ability to multi-task and manage time effectively, handling multiple projects and deadlines simultaneously
Excellent written and oral communication skills
Strong problem solving skills, including identification of patterns, trends and correlations within data to uncover underlying issues and propose solutions
Director, Operations And Customer Success - Usa
By D2L At Maryland City, MD, United States
Experience working in education technology or knowledge of business drivers for Higher Education organizations is a plus
Thorough understanding of business management, forecasting strategy and techniques
Experience implementing either educational technology initiatives, online learning programs, or partnership programs
Experience managing clients within the field of education – external and internal – and of varying sizes
Produce and actively participate in knowledge sharing as well as professional development initiatives
Ability to cross-functionally manage operations within a matrixed department
Operations & Customer Success Manager
By Hotel Lobby Candle At United States
You can work independently and communicate with management effectively.
You have an interest in new product development, logistics, and inventory management.
Manage day-to-day communications with shipping carriers as needed to resolve issues.
You have exceptional organizational and follow-up skills.
You take initiative and seek increased responsibilities.
You’re eager to build and manage a team as we continue to grow.
Meraki Customer Success Operations Manager
By Cisco Meraki At San Francisco, CA, United States
Project and program management experience in an agile environment
Experience with delivering to partners with common Cisco Teamwork tools (Webex, SharePoint, PowerPoint etc.)
Demonstrated experience working with Sales and Customer Success Operations
Advanced skills in Microsoft Word, Outlook, and Excel
Strong interpersonal skills and able to prioritize/multi-task easily with limited supervision
Have a consistent track record in business analytics, data and reporting
Customer Success Management Operations Manager
By DocuSign At Seattle, WA, United States
8+ years of analytical experience in strategic operational roles (e.g., go-to-market operations, financial analysis, sales operations, management consulting)
Work to lower our total cost to serve our model, working closely with counterparts in Sales, Renewal Management and CS
BA/BS degree or equivalent work experience
Experience designing and developing reports, metrics and dashboards
Experience working with Renewals and/or Customer Success teams, with an understanding of metrics specific to these functions (e.g., churn, retention)
Wide-ranging experience that allows you to use professional concepts and company objectives to resolve complex issues in creative and effective ways
Customer Success Operations Manager
By Cornerstone OnDemand At United States
Support/project management of Retention and Risk Mitigation program initiatives
At least 5 years of experience in Customer Success, consulting or an operational role
Strong attention to detail and ability to manage multiple projects simultaneously
Strong organizational skills with excellent follow-up to ensure expectations and deadlines are met
Excellent communication, presentation and analytical skills
Experience in deploying change initiatives and internal tools and programs.
Customer Success & Operations Manager
By Energize Marketing At United States
Onboard customers and provide a positive experience working with Energize Marketing through a high degree of account management
3-5+ years of relevant work experience in strategic account management
Exceptional organizational, time-management, and prioritization skills
and provide a positive experience working with Energize Marketing through a high degree of account management
Manage programs and deliverables by effectively leveraging technology and company systems
Proven experience in managing technical project implementations
Customer Success And Operations Manager
By AmerisourceBergen At United States
Experience building and managing relationships, including interacting with all levels of management (both internally and client-focused)
Experience with inventory management and Radio Frequency Identification (RFID) extremely beneficial
Possess process and change management skills
5+ years of account management or customer success work in healthcare technology environment
Experience with root cause analysis, including the skill and experience to troubleshoot and investigate issues
Outstanding communication (written and oral) and interpersonal skills
Customer Success Operations Manager
By TIDAL At New York, NY, United States
5+ years' experience in Call Center Management including operational expertise
Solid outsourced Contact Center or BPO management experience with inbound, outbound, chat and email
Manage an outsourced team of customer support advocates to the voice of the fan to the business
Identify friction within the fan experience and communicate to internal stakeholders and drive policy and process changes
Be knowledgeable with current SOW's and Amendments that are currently in place, and provide recommendations for needed changes
Work with vendor and our teams to manage any needed staffing adjustments related to manual projects
Senior Director, Customer Success Operations
By Spring Health At United States
Works closely with the VP of CS, Sales and Finance leadership in preparing Board level and Executive management presentations.
Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
Manage customer specific reporting needs directly with the Data Science team to stay aligned on priorities and reporting requirements.
Bachelor's degree in business, management, or a related field (MBA preferred).
Own the ongoing reporting cadence needed to manage the Customer Success upsell and renewal forecast on a regular basis.
Manage the customer success tools and platforms that enable effective and accurate tracking, reporting, and analysis of customer success metrics.
Customer Success Operations Manager
By Yotpo At New York, United States
3+ years of professional experience, ideally in consulting or CS strategy/business operations roles
Experience with quantitative analysis and financial modeling
Excellent communications and presentation skills
Experience in fast growing tech startup / B2B SaaS / e-commerce.
Pre-tax Commuter and Healthcare benefits.
Perform ad-hoc analyses across multiple data sets and tools (examples of analyses include customer segmentation, retention and churn analysis, etc.)
Customer Success Operations Manager
By Incident IQ At Atlanta, GA, United States
Hybrid - 2 days in the office/3 days remote
3+ years hands-on experience with Gainsight.
Extensive experience with customer support tools, customer success platforms – i.e.: Gainsight and Salesforce, Zendesk and Freshdesk.
Experience working closely with internal operations teams (Sales, Marketing) to maintain a solid operational tech stack to support our GTM operations.
2 locations - Atlanta and Alpharetta
Identify and analyze gaps between collaborating systems data and the expected/desired data display within Gainsight.
Customer Success Operations Associate
By athenahealth At United States
2 years of related professional experience (Customer Support, Customer Success, Project Management, Change Management, Operations, Implementation/Onboarding) 
Ensure a delightful customer experience through our operational support 
Work with the athenaIT team to define business requirements for enhancements and additions to operational infrastructure 
Ensure the timeliness and accuracy of operational activities supported by the Customer Success Strategy and Operations team 
Support the maintenance and data integrity of key systems (Salesforce, Cornerstone, Cloud Coach, etc.) 
Demonstrate process ownership and expertise in managing operational processes 
Customer Success Analyst Jobs
By Industry Dive At New York, NY, United States
Develop processes to streamline communications for relationship management, renewals, and additional project work
Engage with multiple internal and client stakeholders to advance their knowledge of our digital products
Strong understanding of user experience, banking apps, and digital transformation preferred
Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
Flexible working options, including home working, flexible hours, and part time options, depending on the role requirements
Gain an understanding of your clients’ strategies key business problems and help solve them
Customer Success Operations Manager
By Birdeye At Palo Alto, CA, United States
Strong analytical skills and experience analyzing customer data
Collaborate with cross-functional teams to improve the customer experience and ensure customer success goals are met
SFDC Certification will be an advantage
5+ years of experience in customer success, revenue operations, customer service, or a related field, preferably in an Enterprise/B2B SaaS company
Excellent communication and interpersonal skills
Demonstrated experience developing and implementing processes and procedures
Customer Success Operations Analyst
By Samsara At United States
3+ years of data-driven, operational experience, ideally in a SaaS environment or fast-paced management consulting role
Experience launching change management operational process improvements
Drive industry research of best practices to ensure Samsara is building upon cutting-edge technologies and management practices
Build a project and change management foundation by establishing tools, process, and communication standards within CS
Manage playbooks and processes, team enablement, technology, and data insights for a 75+ person (and growing!) CS organization
Build, maintain, and improve our data and reporting capabilities
Systems Analyst - Customer Success
By Samsara At United States
Excellent critical thinking skills with the ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
Deploying releases and security requirements
2+ years experience in CRM administration and development, previous Gainsight or Totango experience preferred
Experience with data integrity, data quality, data migration and data maintenance
Experience designing test plans, performing unit testing, and launching projects effectively on tight timelines
Proven ability to work cross-functionally to understand business requirements and translate them to effective use of applications

Are you looking for an exciting opportunity to join a fast-growing team and make an impact? We are looking for a Customer Success Operations Analyst to join our team and help us deliver exceptional customer experiences. You will be responsible for analyzing customer data, developing strategies to improve customer satisfaction, and ensuring customer success. If you are passionate about helping customers and have a knack for problem-solving, this could be the perfect role for you!

Overview A Customer Success Operations Analyst is responsible for ensuring customer satisfaction and loyalty by providing operational support to customers. This includes providing technical assistance, troubleshooting, and resolving customer inquiries. The analyst will also be responsible for developing and maintaining customer relationships, as well as identifying opportunities to improve customer experience. Detailed Job Description The Customer Success Operations Analyst is responsible for providing operational support to customers, including troubleshooting and resolving customer inquiries. The analyst will also be responsible for developing and maintaining customer relationships, as well as identifying opportunities to improve customer experience. The analyst will work closely with customer success, sales, and product teams to ensure customer satisfaction and loyalty. Job Skills Required
• Excellent customer service and communication skills
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
• Proficiency in Microsoft Office Suite
Job Qualifications
• Bachelor’s degree in business, marketing, or related field
• At least two years of experience in customer service or customer success
• Experience with customer relationship management (CRM) systems
• Knowledge of customer service best practices
Job Knowledge
• Knowledge of customer service best practices
• Knowledge of customer relationship management (CRM) systems
• Knowledge of customer success strategies
• Knowledge of customer segmentation and targeting
Job Experience
• At least two years of experience in customer service or customer success
• Experience with customer relationship management (CRM) systems
• Experience in developing and maintaining customer relationships
• Experience in identifying opportunities to improve customer experience
Job Responsibilities
• Provide operational support to customers, including troubleshooting and resolving customer inquiries
• Develop and maintain customer relationships
• Identify opportunities to improve customer experience
• Work closely with customer success, sales, and product teams to ensure customer satisfaction and loyalty
• Monitor customer feedback and provide insights to the customer success team
• Analyze customer data to identify trends and opportunities for improvement