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Customer Success Manager - Central Us
Company | Verve Motion |
Address | Chicago, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Robot Manufacturing |
Expires | 2023-09-21 |
Posted at | 8 months ago |
About
- Track and monitor all end-user activities to drive adoption and overall product success.
- Work with customer management to integrate Exosuits into existing training and safety policies.
- Develop proactive strategies and programs to improve the overall end-user experience and adoption.
- Play a crucial role in building and maintaining strong and lasting relationships with end-users and management at our customer sites.
- Manage customer deployments, trainings, support, and overall product adoption
- Develop, modify and customize Verve's implementation best practices for specific customer's needs.
- Coordinate with Engineering and Apparel teams to ensure Exosuit operability.
- Work closely with Biz Dev and Product teams.
- Identify, track and resolve field issues at customer sites including routine Exosuit maintenance and basic apparel repairs.
- Drive end-user adoption through group and individual training, coaching, and real-time problem-solving.
- Centrally located near Indianapolis, ID.
- A bachelor’s degree or higher
- Flexibility to work at various times of the day to support our customer’s shifts. Typical customer working hours range from 5:00am to 11:00pm.
- Bilingual skills are a must! English/Spanish
- Valid Driver’s License and Passport along with personal vehicle.
- This is a field-based role that requires 75% travel to support the customers in the Northeast region.
- Additional travel out throughout the US and Canada may be required.
- Able to maintain composure, stay organized, and thrive in a dynamic, changing environment.
- Demonstrated success in developing methods, techniques, and programs that drive user adoption.
- Experience leading large group trainings or classes
- Able to collect, manage, analyze, and present data to drive positive outcomes for customers.
- A high level of professionalism and approachability
- Excellent interpersonal skills (written and verbal) and ability to build and maintain long-lasting professional relationships.
- Unparalleled work ethic and customer-focused attitude
- Implementing new technologies across external organizations
- Workplace safety and ergonomics experience
- A license, certification, or training in physical therapy, occupational therapy, kinesiology or other related disciplines (e.g., PT, OT, ATC, CPO, ATP, etc.)
- Experience fitting orthoses and wearable devices.
- Wear robots at work!
- Generous premium coverage for medical and dental insurance.
- Unlimited PTO
- Competitive salary and stock options.
- The opportunity to make an immediate impact in a fast-growing start-up and industry.
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