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Junior Customer Success Analyst Jobs

Customer Success Analyst Jobs
By Spring Health At , New York
Access to Gympass, an on-demand virtual benefit that provides wellbeing coaching, and budget management.
Capture business requirements from key stakeholders and coordinate with internal teams that may be impacted by changes proposed
A bachelor's degree or equivalent work experience
Ability to multi-task and manage time effectively, handling multiple projects and deadlines simultaneously
Excellent written and oral communication skills
Strong problem solving skills, including identification of patterns, trends and correlations within data to uncover underlying issues and propose solutions
Junior Customer Success Manager
By iDeals At Ann Arbor, MI, United States
Strong post-sales management experience and negotiation skills
Managing Enterprise clients in close cooperation with Business Development and Project Management Office Teams
Engaging with clients through their product journey and ensuring appropriate experience to increase adoption and retention
BA/B.Soc.Sc. combined with 1+ years of experience in B2B customer success
Customer-driven personality, empathetic with emotional intelligence skills
Experience in building relationships with C-level executives
Junior Customer Success Manager
By Gelato At New York City Metropolitan Area, United States
A strong educational background and track record of relationship management
Collaborate closely with cross-functional teams to support the success of your customers, including Customer Experience, Marketing, Operations, and other Post-Sales functions
Your responsibilities will include, but are not limited to:
Work with new and existing customers and support them throughout the entire customer life cycle; onboarding, adoption, expansion and advocacy
Create a trusting relationship with our customers
Provide hands-on support to customers, encouraging their self sufficiency on our platform
Junior Customer Success Manager
By AppCard, Inc. At New York City Metropolitan Area, United States
Advantage: experience in either – account management, customer success, professional services, SAAS / Tech industry experience
Become a product expert in the AppCard platform to best leverage AppCard’s product offering
Work cross-functionally with implementation, development, finance, tech support, product and marketing
Excellent oral and written communication skills
Experience managing complex software/hardware implementation projects
Bonus: experience using SalesForce, JIRA, BI tools such as Cognos/SiSense/other, Excel, and G-Suite
Customer Success Analyst Jobs
By Industry Dive At New York, NY, United States
Develop processes to streamline communications for relationship management, renewals, and additional project work
Engage with multiple internal and client stakeholders to advance their knowledge of our digital products
Strong understanding of user experience, banking apps, and digital transformation preferred
Competitive benefits, including a range of Financial, Health and Lifestyle benefits to choose from
Flexible working options, including home working, flexible hours, and part time options, depending on the role requirements
Gain an understanding of your clients’ strategies key business problems and help solve them
Customer Success Operations Analyst
By Samsara At United States
3+ years of data-driven, operational experience, ideally in a SaaS environment or fast-paced management consulting role
Experience launching change management operational process improvements
Drive industry research of best practices to ensure Samsara is building upon cutting-edge technologies and management practices
Build a project and change management foundation by establishing tools, process, and communication standards within CS
Manage playbooks and processes, team enablement, technology, and data insights for a 75+ person (and growing!) CS organization
Build, maintain, and improve our data and reporting capabilities
Systems Analyst - Customer Success
By Samsara At United States
Excellent critical thinking skills with the ability to break down ambiguous problems into concrete, manageable components and think through optimal solutions
Deploying releases and security requirements
2+ years experience in CRM administration and development, previous Gainsight or Totango experience preferred
Experience with data integrity, data quality, data migration and data maintenance
Experience designing test plans, performing unit testing, and launching projects effectively on tight timelines
Proven ability to work cross-functionally to understand business requirements and translate them to effective use of applications
Junior Customer Success Manager (Hybrid)
By SkySlope At Sacramento, CA, United States
Time management and organization skills
1-2 years of administrative and office experience
Problem-solving and solution identification skills
Conducting the onboarding process (process call, training, launch) for any assigned new customers
Proactively reaching out to your accounts to assess health of the account and to identify future needs and growth opportunities
Analyzing account specific data to evaluate the health of a client and take proactive steps to increase their engagement and retention
Customer Success Analyst Jobs
By Curology At United States
Communicate and present data to all levels of management
Strong proficiency in Excel and knowledge of business intelligence a plus
High level of professionalism and strong presentation capabilities
Comprehensive benefits: medical, dental, and vision insurance for employees; flexible spending account; 401k; mental health & wellness programs
$75 WFH stipend (remote employees)
Home office setup stipend (remote employees)
Customer Strategy & Success Analyst
By Revenue Analytics, Inc. At Atlanta, GA, United States
1-2+ years of relevant customer-facing experience in technology, product management or consulting
Excellent written and verbal communications skills
Ability to proactively manage own tasks across multiple customers and guide team priorities
Bachelor’s degree with strong academic credentials
Intellectual curiosity and eagerness to apply rigorous analytics to business problems
Excels in a highly collaborative team environment with a diverse set of teams and perspectives
Customer Success Analyst Jobs
By Jobot At Philadelphia, PA, United States
Several years of experience in customer success, account management, or a related field.
Strong negotiation and contract management skills, with the ability to manage vendor relationships and negotiate pricing and contracts.
Strong organizational and project management skills, with the ability to manage multiple projects and priorities simultaneously.
100% REMOTE - Must Have Contracts Experience
Manage vendor relationships and negotiate pricing and contracts to ensure the best possible service and pricing for our customers.
Strong analytical and problem-solving skills, with the ability to analyze data and metrics to identify trends and opportunities for improvement.
Customer Success Analyst Jobs
By Jobot At Kansas City, MO, United States
Several years of experience in customer success, account management, or a related field.
Strong negotiation and contract management skills, with the ability to manage vendor relationships and negotiate pricing and contracts.
Strong organizational and project management skills, with the ability to manage multiple projects and priorities simultaneously.
100% REMOTE - Must Have Contracts Experience
Manage vendor relationships and negotiate pricing and contracts to ensure the best possible service and pricing for our customers.
Strong analytical and problem-solving skills, with the ability to analyze data and metrics to identify trends and opportunities for improvement.
Customer Success Analyst Jobs
By NielsenIQ At St Louis, MO, United States
Polished, persuasive communication skills with experience in presentations
Understand and leverage NielsenIQ solutions and apply industry knowledge to conduct advanced issue-based analyses with clear proactive insights and action-oriented recommendations
Expert level Excel skills (pivot tables, v-lookups)
Experience in presenting data analysis to stakeholders and decision-makers
Experience in collaborating on projects and maintaining positive relationships in complex situations
Experience working with customers preferred
Analyst- Customer Success Jobs
By The Kraft Heinz Company At Tampa, FL, United States
Works closely with Sales counterparts and assist with efforts to maximize sales through efficient supply chain offerings
Minimum of 3-5 years of work experience in a supply chain related field
Design and implement mutually beneficial creative supply chain solutions and programs that improve service and/or reduce costs (i.e. CPU- DPS opportunity)
Stay informed with Sales initiatives and assist the team in meeting sales targets / project deadlines
Proven track record for achieving consistent / positive supply chain results
Customer Success Analyst Jobs
By Robling At Atlanta, GA, United States
Project management work leading communication and coordination between Robling and Customer project teams
3+ years of experience in business requirements gathering role
Coordination with customers and Robling development team to assist in answering requirements questions
Building out and evolving templates and processes to gather and document requirements
Maintaining a high level of customer satisfaction by providing a positive customer experience
Actively seeking out and identifying opportunities to improve processes and workflows to improve the overall customer experience
Customer Success Analyst Jobs
By FactoryFix At Sacramento, CA, United States
Shares ideas and customer needs throughout all phases of product life cycle (plan, design, integrate, install, manage).
Evaluate internal and external data to compile, analyze and report sales data weekly to the sales team.
Create dashboards in the Power BI to assist the sales and marketing teams in directing customers and tracking sales metrics.
Provide support to the sales team in the form of pricing analysis, product analysis, and other market trend requests.
Assist with transportation routes and networks.
Developing metrics for transportation analysis, then conducting data analytics and cost research on truck routes.
Customer Success Analyst (Open To Remote)
By Experian At , Allen, 75013, Tx
Manage ad-hoc requests, engaging requestors to understand the root issue or underlying “job to be done”
Experienced with customer line of sight activities
Minimum 3 years of related experience required.
Knowledge and understanding of computer software and applications.
Partner with business unit stakeholders to drive and execute continuous improvement activities
Develop and implement communication plans, including writing strategic messages to key internal stakeholders
Customer Success Analyst (Saas) (Remote)
By HirexHire At , Chicago, 60007, Il
Excellent written and oral communication skills
This is role is fully remote.
Build and maintain long-term relationships with customers and product owners
Work cross-functionally with other teams to improve our client's platform by sharing customer feedback
Support sales operations and renewals, identifying areas our client can grow
Maintain and regularly update product documentation and how-to's

Are you passionate about helping customers succeed? We are looking for a Junior Customer Success Analyst to join our team and help our customers reach their goals! As a Junior Customer Success Analyst, you will be responsible for understanding customer needs and developing solutions to ensure their success. If you are a problem solver with excellent communication skills, we want to hear from you!

Overview A Junior Customer Success Analyst is responsible for providing customer service and support to customers. They are responsible for helping customers with their inquiries, resolving customer issues, and providing customer feedback to the company. They are also responsible for ensuring customer satisfaction and loyalty. Detailed Job Description A Junior Customer Success Analyst is responsible for providing customer service and support to customers. They are responsible for responding to customer inquiries, resolving customer issues, and providing customer feedback to the company. They are also responsible for ensuring customer satisfaction and loyalty. They must be able to communicate effectively with customers and have excellent problem-solving skills. Job Skills Required
• Excellent customer service and communication skills
• Ability to work independently and as part of a team
• Ability to multi-task and prioritize tasks
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment
• Ability to handle difficult customer situations
Job Qualifications
• Bachelor’s degree in Business, Marketing, or related field
• 1-2 years of customer service experience
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Ability to work in a fast-paced environment
• Ability to handle difficult customer situations
Job Knowledge
• Knowledge of customer service software and systems
• Knowledge of customer service best practices
• Knowledge of customer service policies and procedures
• Knowledge of customer service trends and techniques
Job Experience
• 1-2 years of customer service experience
• Experience in a customer service role
• Experience with customer service software and systems
Job Responsibilities
• Respond to customer inquiries and resolve customer issues
• Provide customer feedback to the company
• Ensure customer satisfaction and loyalty
• Monitor customer service trends and techniques
• Develop customer service policies and procedures
• Maintain customer service software and systems
• Provide customer service training to new employees