Account Manager (Customer Success/Customer Experience)

The Technomic division of Informa Connect is seeking a dynamic, qualified Account Manager to join our firm. Technomic provides foodservice clients around the globe with the research, insights and strategic consulting support they need to enhance their business strategies, decisions and results. Our services range from major research studies and management consulting solutions to online databases and simple fact-finding assignments.

Position Objective

Technomic is seeking a dynamic, qualified Account Manager to join our firm. We offer the opportunity to manage a well-rounded portfolio of clients across Technomic’s products and services. Account Managers are responsible for maintaining high levels of retention by driving the value of our programs to support our clients and their business needs. They are the key to managing our customers’ success.

Position Responsibilities

Our company is looking for a talented and experienced Account Manager. We need a self-motivated individual with proven experience and an outstanding track record in supporting and driving client engagement and maintaining high renewal rates. In this position, you will be responsible for overseeing a book of business across Technomic’s products and services, which are housed on our Ignite research platform (our leading SaaS platform for the foodservice industry).

The ideal candidate will have a track record of relationship management, customer success management, providing trainings and presentations, collaborating internally, and managing contract negotiations for renewals with existing clients. Candidates must be extremely comfortable with training, presenting, contact negotiations, and multi-tasking. Limited travel to clients will be required.

Responsibilities include managing client relationships with assigned accounts; providing excellent client service and communication, actively working to achieve high levels of retention through our renewal cycle including ongoing engagement with clients to our Ignite platform, managing and conducting business reviews, contract management, and trainings.

To be successful in this role, you must be able to partner and communicate effectively with internal departments as well as clients. This includes appropriate and timely responses, ensuring on-time completion of projects, maintaining accurate and timely reporting and being able to manage many moving pieces.

Knowledge, Skills, & Abilities

• Ability to work independently, with team members, and internal departments
• Food service knowledge and/or willingness to stay current with industry and trends.
• Bachelor's degree or above
• Proficient in Excel; PowerPoint; Outlook
• Proven track record of developing and maintaining relationships
• Strong analytical and problem-solving skills
• Knowledge of Salesforce or other CRM interface, experience with utilizing on-line programs and databases.
• Experience with client facing meetings and presentations
• 3-7 years of sales, account management, customer success, customer experience or marketing experience preferred
• Strong communication skills (verbal & written)

Why work at Informa?

Employee experience is very important to us at Informa. On top of joining a supportive, diverse and ambitious team that welcomes all types of candidates. We are also flexible with different working patterns and prioritizes promotions internally.

We know that sometimes the 'perfect candidate' doesn't exist, and that people can be put off applying for a job if they don't fit all the requirements. If you're excited about working for us and have most of the skills or experience we're looking for, please go ahead and apply. You could be just what we need! We believe strongly in the value of diversity and creating supportive, inclusive environments where our colleagues can succeed. As such, Informa is proud to be an Equal Opportunity Employer.

We do not discriminate on the basis of race, color, ancestry, national origin, religion, or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other protected characteristics under federal, state or local law.