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Related keywords
- Customer Success
- Scaled Customer Success Manager
- Content Customer Success Manager
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- Customer Success Manager
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Company | LaSalle Network |
Address | Downers Grove, IL, United States |
Employment type | FULL_TIME |
Salary | |
Category | Staffing and Recruiting |
Expires | 2023-07-20 |
Posted at | 11 months ago |
- Monitor contract statuses and renewals
- Work with Account Executives to coordinate account relationships, address points of concern, discuss client status, key initiatives, issues and communication coordination
- Function as single point of contact for client escalations and communication
- Manage customer satisfaction via appropriate account relationships and assure cross-functional execution of commitments between client and various teams
- Technical and service delivery background in the IT managed services industry or technical acumen preferred
- 3-5 years of experience in account management/sales
- Associates degree or higher
- Proficient in Salesforce or NetSuite
- Proactive, observant, objective and persuasive when identifying and presenting areas for improvement
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