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Customer Success Manager Jobs

Company

LaSalle Network

Address Downers Grove, IL, United States
Employment type FULL_TIME
Salary
Category Staffing and Recruiting
Expires 2023-07-20
Posted at 11 months ago
Job Description


LaSalle Network is hiring a Customer Success Manager for an IT/tech consulting agency that is head quartered in Downers Grove, IL. Our client is an industry leader in the tech consulting space and is disrupting the industry by heavily investing in their engineering teams. 95% of their engineers and consultants have advanced certifications that help provide satisfactory results for their reputable clientele.


Customer Success Manager Responsibilities


  • Monitor contract statuses and renewals
  • Work with Account Executives to coordinate account relationships, address points of concern, discuss client status, key initiatives, issues and communication coordination
  • Function as single point of contact for client escalations and communication
  • Manage customer satisfaction via appropriate account relationships and assure cross-functional execution of commitments between client and various teams


Customer Success Manager Requirements


  • Technical and service delivery background in the IT managed services industry or technical acumen preferred
  • 3-5 years of experience in account management/sales
  • Associates degree or higher
  • Proficient in Salesforce or NetSuite
  • Proactive, observant, objective and persuasive when identifying and presenting areas for improvement


If you meet the above requirements, please apply today. We look forward to reviewing your resume!


Thank you,


Allison Sachnoff


Senior Project Manager


LaSalle Network


LaSalle Network is an Equal Opportunity Employer m/f/d/v.


LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets.